Excellent service . Catherine dealt with us from the begining and kept us informed and answered all our questions . Absolutely no pressure and a very friendly approach . Our car was delivered even tho... Toon meer
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We have been purchasing cars from SG PETCH for 24 years now and have never had any problems at all. Our recent purchase has been smooth and a special word about Kelly who took us through smoothly from... Toon meer
Bedrijf heeft geantwoord
Sg Petch have always given me excellent service. Even though they no longer have the Fiat dealership ( which is a great loss to York) they still service my Fiat 500. They collect the vehicle from my... Toon meer
Bedrijf heeft geantwoord
From initial visit to handover of the car at our third visit, we found the Castletown branch a pleasure to deal with. From phone to face to face contacts, the style is one of pleasantly professional e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Contactgegevens
McMullen Road, DL1 1XZ, County Durham, Verenigd Koninkrijk
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Uitstekend
1K reviews
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Greta service from sales on Kia Van…
Great service from sales on Kia Van fully recommend
1 juli 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your great review. We're delighted to hear you received excellent service from our sales team and appreciate your recommendation. We hope you enjoy your new Kia van and look forward to welcoming you back in the future.
Great experience
Had Tony as our salesman, great customer service, friendly and informative. Highly recommend.
27 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely review. We're delighted to hear that Tony provided such great customer service and made your experience a positive one. We appreciate your recommendation and will be sure to pass on your kind words to Tony. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
KIA, a good range with helpful, professional sales support
I suddenly needed to buy a new car and had three days to do so. I did the round of Japanese / Korean brands' showrooms, finally arriving at KIA / S G Petch. I was immediately taken by the showroom and its contents. The service afforded me by a totally non-pressurising salesman soon lead me to the hybrid KIA Sportage. Guided by the salesman on matters like the luxury car tax and plug-in hybrids I knew I had reached the right decision on model & spec. Two days later I collected my new Sportage and was given a thorough 15 min tutorial in the car explaining all the key functions and switches. I felt the 3-year service package, the package of protective coatings in & out, plus the alloy wheel repair package were reasonably priced and, furthermore, would greatly enhance any future trade-in deal at KIA/S G Petch.
25 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review. We're delighted to hear that our team provided a relaxed and informative experience, helping you find the perfect Kia Sportage within your timeframe.
It's great to know you felt supported throughout the process and that the handover experience gave you the confidence to enjoy all the features of your new vehicle. We really appreciate your kind words and hope you enjoy your new Sportage for many years to come.
Had a mix up over a loan car
Had a mix up over a loan car, they couldn’t have been more helpful and took time to find a car for me, friendly with no fuss
25 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely feedback. We're pleased to hear that our team were able to help resolve the loan car mix-up quickly and make the process as smooth as possible. We appreciate your kind comments about our friendly service and are glad we could assist. We look forward to welcoming you back in the future.
Excellent customer service
Excellent customer service. Fast and clear resolution of problem. Clear explanations of any issues found.
26 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind review. We're delighted to hear that you received excellent customer service and that our team provided a fast and clear resolution.
We appreciate your feedback and are pleased that our explanations helped make the process straightforward. We look forward to welcoming you back in the future.
Avoid
Bunch of pathetic, hypocritical liars. Did the
mistake of buying a car from them. Never transparent.
8 juli 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed with your experience and apologise that we did not meet your expectations.
We take customer concerns seriously and would appreciate the opportunity to understand what happened and address any issues raised. Please could you contact the branch directly so we can discuss this further and work towards a resolution.
This is the first time using SG Petch…
This is the first time using SG Petch Ltd at the Middlesbrough branch. It was a very pleasant experience from walking in to leaving. The staff was so welcoming and didn’t make you feel uncomfortable like some other establishments. Our sales person Liam bent over backwards to help and provide us what we wanted. The process buying the car was very smooth. There was one small glitch regarding the SD Card which was rectified very quickly. Would definitely use and recommend this branch.
19 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your wonderful review. We're delighted to hear that your first experience with SG Petch Middlesbrough was such a positive one. It's great to know Liam and the team made you feel welcome and provided a smooth, enjoyable car-buying experience. We're pleased the SD card issue was resolved quickly and appreciate your recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future.
Brilliant service
This is the 3rd car I have bought from S G Petch and I must say the young salesman Ben was amazing. He was extremely knowledgeable, patient and just had a lovely attitude. The day I picked the car up he talked me through everything and a couple of weeks later he rang to see if everything was ok and did I have any questions. Total pleasure dealing with this garage.
19 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review and for choosing SG Petch for your third vehicle purchase. We're delighted to hear that Ben provided such a helpful and enjoyable experience, and we'll be sure to pass on your kind words. We really appreciate your continued support and recommendation. Enjoy your new car, and we look forward to welcoming you back again in the future.
Fantastic service from sg Petch…
Fantastic service from sg Petch Middlesbrough , I knew what I was looking for on arriving but it wasn’t on for court then speaking with mark he had a look at the stock found what I wanted had it brought over s couple of days later perfect loved the car mark answered all my questions will defiantly go back next time and will definitely refer 10/10
19 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review. We're delighted to hear that Mark and the team at SG Petch Middlesbrough were able to help you find the perfect car and make the process such a positive experience.
It's great to know that all your questions were answered and that you're happy with your new vehicle. We really appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new car!
Welcoming Reception Team
The team at S.G.Petch are always polite, considerate and welcoming. Having time to accommodate a cranky old widower who woffles with ease.
7 juli 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your wonderful feedback. We're delighted to hear that our team have always made you feel welcome and taken the time to provide the support and service you deserve. Thank you for choosing SG Petch, and we look forward to welcoming you back again soon.
Bad experience
Had an engine management light on early May and booked it into Darlington for a mid May appointment. They told me they needed to order parts and would let me know when they arrived. After a couple of weeks of hearing nothing, I rang and was told someone would ring me back. They didn’t and this happened a few times. When eventually spoke to the service desk they said they would chase it up and ring me back. They didn’t and this happened twice. Over a month after the initial appointment I rang and was told that the part was in and made an appointment for the following week.
I took it in to be told later in the day that it was the wrong part but they had ordered the right one which was coming the next day.
You know what I’m thinking, why didn’t the original one come the next day?
They’re rude and their communication is terrible. I emailed to say that they have a don’t care attitude. They didn’t reply 🤷♂️
Thanks for the response. You know who I am. If you want to sincerely apologise, then make the effort.
18 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the delays, lack of communication, and frustration this caused. This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to have to repeatedly chase updates. We would like the opportunity to look into this further and address your concerns. Please could you contact the branch directly so we can discuss your experience in more detail and see how we can help. Thank you again for bringing this to our attention.
Very helpful staff in service department
Friendly staff in service department. Booked my car in for repair of wing mirror which was covered by Kia warranty. Completed work on time and car was washed as well!
16 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely feedback. We're pleased to hear that our service team provided a friendly and efficient experience, and that your wing mirror repair was completed on time. We're glad you appreciated the extra touch of having your car cleaned before collection. Thank you for choosing us, and we look forward to welcoming you back in the future.
Very helpful very considerate in…
Very helpful very considerate in general a good reliable service
25 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind feedback. We're pleased to hear you found our team helpful and considerate, and that you received a reliable service. We really appreciate your comments and look forward to welcoming you back again in the future
Great service from SG Petch
Took my peugeot E-3008 to sg petch for its service, they kindly supplied me with an electric courtesy car and 5 hours later I collected my car back from them, they were even kind enough to wash and hoover my vehicle, I was kept up to date with my cars progress via a video they sent me and overall the service I received from them was first class, I highly recommend sg petch to anyone.
24 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with us and that you appreciated the courtesy car, vehicle health check video, and the complimentary wash and vacuum. Your recommendation means a great deal to our team. Thank you for choosing SG Petch, and we look forward to welcoming you back next time.
Quick easy very pleasant staff
Quick easy very pleasant staff
What more can I say.
Will use again. 👍
25 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind review! We're delighted to hear you found the process quick and easy and that our team made your experience a pleasant one. We really appreciate your feedback and look forward to welcoming you back again in the future.
Paint Correction
Car was purchased and had problems with bodywork/paint from day 1, car has been in about 6 weeks in total, 3 weeks the last time and still the finish on the paint is very poor. I have accepted now that they do not have the expertise to resolve the problem and other than take it elsewhere and pay for it myself I will have to live with it.I must say the staff have always been very good to deal with, never a problem its just a pity the end result was so disappointing.
15 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your feedback. We're very sorry to hear that you're disappointed with the outcome and sincerely apologise that we haven't met your expectations. We appreciate your kind comments about our team. Please contact the branch directly so we can discuss your concerns further and see how we can help. Thank you again for your feedback.
Found it, tried it, loved it, bought it, had a coffee and took it home.
We were looking for that needle in a haystack, Low mileage Kia Sorrento diesel that wasn't white, black or grey. Found it at SG Petch on line and put the £99 hold on it. Arranged a visit with Tegan to view the car on the one day we had spare and then made the 3 hr trek to Richmond. Tegan recommended a varied route for a quick test drive and then took time to value our trade in car. Quick, simple process to do the swap on the day saving another trip north. Excellent personal service with the feel of a proud family business. Well done
6 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review. We're delighted we could help you find the right Kia Sorento and that Tegan made the whole process smooth and worthwhile, even with the long journey. We really appreciate your kind words and hope you enjoy your new car!
Fantastic service
Fantastic service, third car from Sg Petch Durham. Second time having Ray as our salesman. Great help, very knowledgeable constant communication and advice regarding the car we are getting and the one we are selling on. Went the extra mile to get us everything we wanted within our price range. Thank You Ray!
13 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review and for your continued loyalty as a returning customer. We're delighted to hear Ray provided such knowledgeable, attentive service and helped make everything smooth from start to finish. We'll be sure to pass on your kind words, and we really appreciate your recommendation. Thank you for choosing S G Petch Durham again!
Antwoord van SG Petch Ltd
Thank you for your review. We're delighted to hear you received excellent service once again. We appreciate your continued support and look forward to seeing you next time.
Always good customer service used for over 17 years.
My car was due for service. I rang & booked an appointment.The staff here treat you as an individual. My car was serviced & cleaned. I had cleaned the car & valeted it before it went in.They did a great service & gave my car an even better valet.I have use this garage since 2008 no complaints. Always great customer service.Their mechanics are second to none you actually know your car will be looked after . I can say 18 years of good service with staff you get to know and trust.
9 juni 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind review and for trusting us with your car since 2008. We're delighted to hear you're happy with our service, valet, and customer care. Your continued support means a lot to us, and we look forward to seeing you again soon.
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