Excellent service . Catherine dealt with us from the begining and kept us informed and answered all our questions . Absolutely no pressure and a very friendly approach . Our car was delivered even tho... Toon meer
Bedrijf heeft geantwoord
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We have been purchasing cars from SG PETCH for 24 years now and have never had any problems at all. Our recent purchase has been smooth and a special word about Kelly who took us through smoothly from... Toon meer
Bedrijf heeft geantwoord
Sg Petch have always given me excellent service. Even though they no longer have the Fiat dealership ( which is a great loss to York) they still service my Fiat 500. They collect the vehicle from my... Toon meer
Bedrijf heeft geantwoord
From initial visit to handover of the car at our third visit, we found the Castletown branch a pleasure to deal with. From phone to face to face contacts, the style is one of pleasantly professional e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Contactgegevens
McMullen Road, DL1 1XZ, County Durham, Verenigd Koninkrijk
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Uitstekend
1K reviews
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MOT Certificate
Very helpful and informative, any questions we asked were professionally answered and a great service was done
14 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely feedback! We're glad you found the team helpful and informative. It’s great to hear all your questions were answered professionally and that you received a great service.
Highly recommend
My local garages in Newcastle wouldn’t help me to get my new motorbility car. Thankfully Ray at SG Petch, Durham was excellent and got me the car I wanted. Fantastic service and extremely helpful salesman. Highly recommend.
16 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind words! We're so pleased Ray could help you get the car you wanted. Enjoy your new Motability vehicle, and we really appreciate your recommendation.
Very helpful staff
We visited SG Petch Richmond as our Kia infotainment system was not working. We were seen by Keeley who explained the Kia app had changed and spent some considerable time correcting everything to the new app. We were very appreciative and the young lady was a credit to your company.
4 mei 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely feedback. We’re so pleased Keeley was able to help get everything sorted for you—she’ll be delighted to hear your kind words. We really appreciate you taking the time to share your experience.
Brilliant customer service
20 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your review! We're delighted to hear you received brilliant customer service. We appreciate your feedback and hope to see you again soon.
The service was good
The service was good, arranging it was easy. I needed a courtesy car and that was available. The only reason why I have given it a4 star is because after I kept getting emails from the dealership asking why I hadn't had my car serviced. After the 3rd email I rang and it has all been sorted.
14 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your review! 😊 We’re pleased to hear that arranging your service was easy and that a courtesy car was available when you needed it at SG Petch. We’re sorry for the follow-up emails you received after your service and appreciate you bringing this to our attention. We're glad it’s now been sorted, and your feedback helps us improve. Thanks again for taking the time to share your experience!
124 days and counting and still no repairs
Reported a fault with my Tesla Model 3 to SG Petch in December 2025. I was told parts were on back order. Tesla Newcastle confirmed the same parts were in stock and available to collect the same day.
Returned in January 2026 as requested for photos to submit a warranty claim and was promised a repair date. No date ever came. No contact was made.
Parts were apparently ordered and then cancelled without anyone telling me. I only found this out through a Financial Ombudsman investigation.
Was told by the finance provider that repairs were imminent — that was over six weeks ago. Still nothing.
I paid £158.40 out of my own pocket for an independent Tesla diagnostic because the dealership failed to progress the repair. I also lost earnings on two occasions taking unpaid leave from work to chase a repair that never happened.
124 days later, the car remains unrepaired, no booking has been offered, and the last communication I received suggested I chase them myself.
I have now raised a formal complaint with the Motor Ombudsman.
23 december 2025
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused. This certainly isn’t the level of service we aim to provide at SG Petch. We take concerns like this very seriously, especially where there have been delays and communication issues. We would like the opportunity to review what has happened and see how we can help move things forward. If you’re happy to do so, please contact our team directly with your details so we can investigate this further.
Thank you again for bringing this to our attention.
Recently purchased a car from SG Petch…
Recently purchased a car from SG Petch BYD Darlington and honestly cannot fault their customer service. I dealt with salesman James from start to finish. On my first visit I was unsure what car I wanted. James took some specifics on what I wanted and sent them over to me to look at with no pressure. Would highly recommend.
11 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your fantastic review! 😊 We’re delighted to hear about your experience with the team at SG Petch BYD Darlington.
It’s great to know that James was able to guide you through the process, helping you explore the right options without any pressure. We really appreciate your recommendation and hope you enjoy your new car!
Computer system upgrade requirement.
Computer system upgrade required so vehicle booked in at dealer request . However, visit proved unnecessary as the system had, apparently, upgraded itself! Staff always pleasant, polite and helpful and customer service good. Only gripe was the requirement to pay £12 insurance to borrow a courtesy car: given that the booking was a Kia recall requirement, shouldn’t Kia have paid for this?
16 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your review and for bringing this to our attention. We’re pleased to hear you found the team at SG Petch pleasant, polite and helpful, and that the customer service met your expectations. 😊
We appreciate your feedback regarding the courtesy car insurance charge. This is a standard policy for loan vehicles, but we understand your point given the visit was related to a Kia recall requirement. Your comments are valuable and will be shared with the team. Thank you again for your feedback and for taking the time to leave a review.
Exceptional customer service.
Due to a fractured arm I was unable to take my car for its annual service/mot. I was offered a pick up and drop off for my vehicle, which I very gratefully accepted.
I was kept up to date with work done and required.
Exceptional customer service and great work from the servicing team.
14 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind review! 😊 We’re really pleased the team at SG Petch could help by arranging collection and delivery while you were unable to bring your car in.
It’s great to hear you felt well informed throughout the service and MOT, and that the team provided exceptional customer care. Wishing you a speedy recovery, and thank you again for your lovely feedback!
Smashed rear driver side window
Smashed rear driver side window . Replacement ordered given a date for repair. Repaired in no time. Service from start to finish great. Would 100% Recomend
15 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your great review! 😊 We’re really pleased to hear the team at SG Petch were able to organise the replacement quickly and get your car repaired without delay.
It’s fantastic to know you were happy with the service from start to finish. We really appreciate the recommendation!
Having a Kia Stinger I was expecting…
Having a Kia Stinger I was expecting the service cost to high, But turned out to be very reasonable, always collected and delivered my car same day for me too. I can not fault them at all, probably best after care I've ever had.
This was from a few years ago, I since changed my car to a Nissan X-Trail hybrid. tried a different place first service with it being a Nissan, was not a good experience, so this year came straight back SG Petch. Pick up car, service wash and clean inside, then return it same day.
First class service can not give them high enough praise... Also cost was very reasonable.
TOP MARKS
17 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for such a fantastic review! ⭐😊 We’re delighted to hear about your positive experiences with the team at SG Petch. It’s great to know our service and aftercare made such a strong impression—from looking after your Kia Stinger to welcoming you back with your Nissan X-Trail.
We’re especially pleased the collection and delivery service, along with the wash and clean, helped make everything convenient for you. Your kind words and continued trust mean a lot to us. Thanks again for the top marks!
Nick at Petch of York was extremely…
Nick at Petch of York was extremely patient and helpful. From test drive to buying the vehicle he was there to help - nothing was too much trouble. Very informative on the vehicles capabilities conveyed in an easy to understand way.
24 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely review! 😊 We’re so pleased to hear that Nick at SG Petch of York was patient and helpful throughout your journey from test drive to purchase.
It’s great to know he made everything easy to understand and was always on hand to help. Enjoy your new vehicle, and thank you for choosing us!
Achieving the near impossible
Achieving the near impossible! SG Petch found the exact Mazda we were looking for when our searches had miserably failed. They kept us informed all the way through the purchasing and delivery process. Could not have been more help.
27 maart 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for the great review! 😊 We’re delighted the team at SG Petch could find the exact Mazda you were looking for and keep you informed throughout the process. Enjoy your new car, and thanks again for choosing us!
Friendly and enthusiastic
Friendly and enthusiastic
“Bought my new Tucson here and couldn’t be happier. Daniel was fantastic really knowledgeable and patient, which made the whole experience stress‑free.”
Thank you Daniel 10/10 nice coffee too😊
1 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your kind review! We're delighted to hear you're so happy with your new Tucson. Daniel will be thrilled to know his knowledge and patience helped make the experience stress-free. Enjoy your new car, and we're glad you enjoyed the coffee too!
Shocking behaviour of Liam Clarke from…
Shocking behaviour of Liam Clarke from SG petch middleabrough abusive threating to myself when entering the place to make a service appointent for the car. I felt alarmed and distressed
21 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
We’re very sorry to hear about your experience and how it made you feel. We take concerns like this very seriously and would appreciate the opportunity to look into the matter further. Please contact us directly so we can investigate and address your concerns.
Lewis from SG Petch south bank was…
Lewis from SG Petch south bank was excellent in helping my husband and I decide on changing our Masda cx5 to a chery tiggo 7 we both love the car ! Would of liked a panda stuffed toy
25 maart 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for the lovely review! We’re glad Lewis was able to help you find the perfect car and that you’re both loving your new Chery Tiggo 7. We’ll let Lewis know about your kind words — and we’ll keep the panda toy request in mind too!
Can't fault anything
Can't fault anything, so helpful and the full team were brilliant and Tony the salesman is fantastic at his job and made everything easy.
2 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you so much for your kind words! We’re really pleased to hear you had such a positive experience. I’ll be sure to pass your feedback on to Tony and the rest of the team – they’ll be delighted to know their efforts made everything easy and helpful for you. We truly appreciate you taking the time to leave a review and look forward to helping you again in the future!
Jodie's great!!
We came to look for a car for our daughter, and we found Jodie.
We had a good chat with her, went through lots of different options.
Then we went to at least 4 other local garages - and came back.
We ordered the car the same day.
18 april 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your great review! We’re so pleased to hear Jodie was able to help you explore the different options and find the right car for your daughter. It’s wonderful that you chose to come back to us after visiting other garages. We really appreciate your support and hope your daughter enjoys her new car!
Attentive Staff
We were more than happy with the staff at S.G. Petch especially Peter MC as they were attentive without being pushy.
Not all went smoothly but this was easily resolved without fuss. We would definitely consider using them again in the future and will recommend them to family and friends.
16 maart 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with the team, especially Peter. It’s great to know you felt well looked after, and we appreciate your understanding while we resolved the issue. Thank you for your recommendation, and we hope to see you again in the future.
The whole experince was top notch
The whole experince was top notch. I got very competative trade in. The salesman could not have been more helpful. They will get repeat business from me, no question
18 maart 2026
Review zonder uitnodiging
Antwoord van SG Petch Ltd
Thank you for your great review! We’re delighted to hear you had a top-notch experience and were pleased with the competitive trade-in value. It’s fantastic to know our team could be so helpful, and we truly appreciate your support. We look forward to welcoming you back in the future!
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