ShipMyCar.co.uk Reviews 

89
•
TrustScore 4 uit 5

3,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Managed the whole process of importing a vintage Camper van from Australia to the door in Plymouth. The portal provided information on the progress but the reasons for some delays of the process could... Toon meer

Beoordeeld met 5 van de 5 sterren

SmC initially handled my Nova registration for my self-imported (EU) car. Apart from an inexplicable hitch with my application reaching HMRC (and I know, I should have chased it sooner) they were e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

We contacted about getting a car on ROI plates registered in the uk. Had to chase several times to get a response. In the end up we left it and found another company. Wouldn’t recommend thes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

They stepped in and did the full assist, COVID is 100% responsible for anything and everything else [See my review on the DVLA]. I am totally happy, if I am ever back overseas I will utilize them... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voertuig transport agent
  2. ook in
  3. Logistieke dienstverlening
  4. Verzendservice

Informatie afkomstig van verschillende externe bronnen

Our experienced team specialise in shipping cars around the world, from a single vehicle coming back to the UK through to organising the car shipping logistics for major motoring events. We are the UK’s leading full service importer of classic, new and used cars into the UK, employing only the highest qualified IVA technicians in the country, you can be sure that any modifications needed for MOT/IVA testing are carried out to the highest standard. Our unique car shipping instant quote calculator has been developed over the years to instantly, accurately and with no obligation provide you with a full breakdown of all costs involved in shipping any make/model of car.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

89 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,8

Alle reviews

(89)

14 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Used SMC to bring my F150 into the UK

Used SMC to bring my F150 into the UK. I cannot recommend these people enough, good communications, regular email updates. Phone calls answered, very professional service.
Only issue I had was with States side due to Maersk ship not being on time and my container was shifted to the next available vessel. NOT SMC fault. Nick and the team were absolutely brilliant. Highly recommended

22 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a great service!!!

The team at ShipMyCar were nothing short of brilliant. For a first time importer from the US to the UK, the process was laid out with full transparency and I got regular updates along the way. This really helped manage any anxiety about what might be happening and when. And this was certainly helped by the website which captured all the necessary information i needed. Furthermore the personal interaction was highly responsive whenever I had a query. I literally handed over the keys to my Mustang in the US and picked them up again in Milton Keynes with the car fully ready for me to drive away on the UK roads.

18 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hi I had my car shipped from USA in…

Hi I had my car shipped from USA in 2009 Honda civic drag car with shipmycar thay professionally handled everything. Nick Roach and Kingsley read. top guys. And now in 2020 I'm getting a Ford mustang shipped over to UK. Really top company in uk

9 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had some issues while shipping my car…

I had some issues while shipping my car but the way shipmycar dealt with them was outstanding. You can tell that customer satisfaction is their number 1 priority and it was a huge relief dealing with such a professional and honest company. From the moment I enquired about importing a vehicle their communication was incredible and always recieved an almost instant response. I would not have any hesitation recommending them and will certainly be using them again if I import any more cars. I seriously can't rate these guys highly enough.

30 november 2020
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you Paul, we all very much appreciate your review and your recognition of our commitment to customer satisfaction. We loved having your Camaro here, amazing car, and hope you are enjoying it now it is UK registered. All the best and hope to help you again in the future. SMC

Beoordeeld met 4 van de 5 sterren

Great company..

They stepped in and did the full assist, COVID is 100% responsible for anything and everything else [See my review on the DVLA].

I am totally happy, if I am ever back overseas I will utilize them again and would highly recommend them to colleagues and friends.

Many thanks to Nick and Kingsley.

12 november 2020
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you Gareth for your review, we are always working towards a 5* service so please let us know how we could have achieved that for you. Hope the tyres and car arrived OK

Beoordeeld met 5 van de 5 sterren

Brilliant service!

A friend of mine recommended ShipMyCar after he shipped a car from Abu Dhabi to the UK. I got in touch and the response was brilliant. I had a quote in a day and had the car booked in a few days once the details had been sorted. My car arrived in the UK at the end of March 2020 straight into lockdown. After storing my car for 3 months ShipMyCar finally asked if they could impose a storage charge as the DVLA were effectively not working and the registration could not be done. The proposed rate was extremely reasonable and I agreed as this was an unprecendented situation with ShipMyCar cleasrly suffering but still keeping up a great level of customer service. I collected my car from their Milton Keynes office at the end of Spetember two days after the registration was finally issued by the DVLA. I have nothing but praise for the team at ShipMyCar, their pricing is very competitive and their service is absolutely fantastic.

10 november 2020
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you Alan, much appreciated. Was a pleasure working with you.

Beoordeeld met 5 van de 5 sterren

Last year I purchased a car from Japan…

Last year I purchased a car from Japan and after many hours searching the internet for a company to handle the who thing for me, when the car arrived in the uk. I chose SMC and to be honest they made it so easy and painless. They collected it from Southampton, did all the DVLA paperwork, M.O.T etc.

The portal was very easy to use and the directors are very helpful.

I would definitely recommend SMC!

28 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service, always polite and helpful.

Overall an excellent service! They shipped a classic car over from the US and dealt with the shipping, import, customs clearance, conversions, MOT, DVLA registration and gave it a service and clean. The whole process took longer than expected but I can't fault the end result and they were always very polite and helpful whenever I rang with questions or an update on what was happening during the process.

15 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipping 2007 Mustang from California

Shipped my car from California using CFR RINKENS they collected car and sorted out all paperwork for customs on USA side. Great price and used a great container system of racking inside to secure cars while being shipped and Shipmycar did the UK side, collecting container from docks unloading car and delivering to my house from their workshop great service. Only fault I found is I thought they had completed the Nova side of the import as on the bill there was a Nova reference number but when I sent my papers to DVLA they sent it back as Nova hadn't been completed ... had to do it online myself then they sent me an email and reference number to say all VAT and Customs had been cleared and that the DVLA would get confirmation within 48 hours so I can send my paperwork back for registration....... I think you should tell all customers to do an online Nova to save time with their paperwork being rejected as I didn't know you had to do this..... would definitely use shipmycar again and use their registration and MOT test service if I couldn't do the work myself. Thanks for great updates with the portal system but as I said the Nova side needs sorting thanks Nigel Tunbridge wells

16 september 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipmycar arranged all logistics and…

Shipmycar arranged all logistics and paperwork for my Japanese import from Bristol port to their warehouse in Milton Keynes. All DVLA processes, changes and adaptations such as IVA and MOT were done and I got my car a few days ago in great condition. Very professional. The online updates they use are very easy to understand and serve as a reminder of which processes have been done or need to be done. I would use them again in future for yet another import and am grateful for all they did for me.
I even got my car delivered right to my doorstep in Swindon after all work had been done and all the DVLA registrations were complete.

5 september 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After searching the web I came across a…

After searching the web I came across a few companies to transfer our car from Australia to the UK.

After a few quotations I settled on SMC due to savings of over £350 compared to the others.

SMC provided an online portal that gave good communication as we progressed the transfer to the UK. Documentation was straight forward and easy to understand.

After many months of goverment compliance etc we now have our car, it did take 6 months from start to finish but no delays from SMC.

They valeted the car inside and out and she looked great.

I would used SMC in the future and would recommend them to any other person considering using their services. First class operation.

Paul Bartlett
South Wales.

26 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent, Reliable and Friendly Service

Ship My Car arranged everything I needed to transport my car from Qatar to the U.K. Their website was very user friendly, the quotes were accurate, and the regular updates on the progress of my shipping and U.K. registration were seamless. They took all the stress out of the whole process for me and delivered as promised. Highly recommended!

2 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class company to deal with!

Communication with the team has been really great, any question I had was answered quickly and answered conclusively.
The portal system is great for seeing the progress with your car and makes it clear anything that might be outstanding.
Picking the car up and meeting some of the team and facilities was really good and their garage is very impressive.
My car hadn't been driven on the road for over 4 months but driving it home was absolutely hassle free and testament to the detailed job ShipMyCar team did.
A great company to deal with and would highly recommend them to anybody importing a car in to the UK.

11 juli 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

HI Neil, thank you for your message, it was a pleasure doing business with you, enjoy the car!

Beoordeeld met 5 van de 5 sterren

Landrover Defender South Africa to UK

ShipMyCar dealt with the move of my landrover Defender from South Africa to Uk. The journey, clearance and tests took a while ( not Shipmy car fault!) and throughout the team kept me posted. ShipMyCar did everything they said they would, were informative and helpful. I have no hesitation in recommending them! Great folks!

23 mei 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Hi Paul, many thanks for your feedback, we wish we could control IVA testing ourselves! All the best from all at ShipMyCar

Beoordeeld met 5 van de 5 sterren

ShipMyCar are a very professional well…

ShipMyCar are a very professional well run company. I used them to ship 2 cars and whilst there were challenges to be overcome with both vehicles, ShipMyCar handled them very well, and kept me informed of progress either by e-mail, or through their very informative client portal

14 mei 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you John for your feedback, we hope you are enjoying the cars

Beoordeeld met 2 van de 5 sterren

11 months import and repairs

Order placed and paid for an Arizona car import on 4 May 2018, and car received end of July, making the entire process 3 months. During this time, there was poor communication, while initially the title was "lost". I had to waste my time chasing FedEx and a copy of the title, then two weeks later it turned out misplaced by CFR - something they should have chased all along.
Once the car arrived the repairs were estimated at about £2000 and was told it's a "restoration" job. Mind you, anything above changing a wheel bearing is probably a restoration for them. It took 3 months to get the mechanicals sorted. And they broke the electricals. These took another 5 months to get sorted because the technician left the company and no one else was qualified to work on electricals.
I am actually not sure if this shop actually is qualified to repair cars at all. Perhaps the only licence they have is to import them. At no point they told me they will repair the car themselves. And the rates are not cheap either at £65/hr.
So 11 months later I had a repaired car, after paying way more than originally estimated, imported by a shop unable to repair cars. No, the car was not "restored", not for £2500 for sure. Just the usual mechanicals, one welding, and one relay fixed.
To leave 2 stars is being overly positive.

25 april 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Dear Christian,

Thank you again for your feedback, I am sure you are aware of the inaccuracies of all of the claims you make.

As you must be aware following signing our disclaimer stating the vehicle is in very poor condition, plus the thoughts of two independent Porsche specialists who both stated the vehicle requires a full restoration, we could not be held liable for the poor wiring that the vehicle was presented to us with.

Your slanderous claims on the quality of our technicians really does leave us with nothing more to say here.

The vehicle is still not in a roadworthy condition as you are fully aware as could not pass an MOT and hence why it has been exported to somebody you have sold it to unseen.

We informed you clearly at multiple stages we did not want to touch the car any further having stored it here free of charge while you took months deciding what to do with the vehicle.


Beoordeeld met 5 van de 5 sterren

SMC did a first-rate job: Camaro from California to the UK

ShipMyCar brought my Camaro over from California to the UK at the end of 2015. The process was seamless (all done via email) and information updates via the portal were a nice touch. The car arrived in excellent condition and the modifications required for road legality and MOT appeared factory. They were happy to accommodate getting my private registration fitted and were flexible with pickup as I was coming over from Northern Ireland. If I ever import again, they will be my first call.

16 april 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thanks Peter, hope you are enjoying the car!

Beoordeeld met 2 van de 5 sterren

ShipMyCar Very Poor Communications & Long wait for Delivery.

ShipMyCar were contracted to ship a car from South Africa to the UK.
Quoted 12 to 16 weeks. Collection was some 30 weeks later.

Communications was very poor throughout.

From a web site which promises so much and delivers so little.

The time for shipping and delivery was 3 times as much as quoted.
Communications was very poor and required much prodding after each step failed to materialise.

This in turn caused me to make multiple changes to my rota to be available for collect of the car, as each deadline changed.

Made a journey down to Milton Keynes in Nov 18 to collect my goods and personal effects, as the car was no where near being available for collection.

The car was not ready or accessible on arrival after being informed in advanced of my arrival date and time

After constant prodding as too progress, being informed the car was ready for collection in Feb 2019 and having 7 days to collect, after which time a daily GBP10 fee would be chargeable, a time and date was confirmed and still the car was not ready, the license plates were being fitted and the side window tint was being removed on the day of collection.

After informing I would be collecting the car that day.

Additions to the quote were added without communication.

All in all a rather long and drawn out process which could have been better handled if the communication were all the was promised.

Would not recommend for shipping your car.

17 februari 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Dear Mr Humphreys
Thank you for your feedback, obviously leaving one and two star reviews across the internet shows you were not happy with our service which we are very upset with, it is a shame you did not mention any of your concerns throughout the process or when you met us in person the couple of times you visited our facility
I have looked through your service history to find areas where we can improve. We apologise the car was not ready for collection when you arrived, your email stated you were coming early afternoon and so it had not finished being prepared when you arrived in the morning
I assume the ‘Additions to the quote were added without communication’ you refer to is the addition of 45 minutes labour to remove front window tints? These are unfortunately illegal in the UK and would not pass an IVA test with the film still fitted. We try and make it as clear as possible in our Welcome Pack, Client Portal and T&C’s that window tints are required to be removed at a cost of one hour’s labour, we will look to see where we can also try and make this clearer for people
‘The time for shipping and delivery was 3 times as much as quoted’ – unfortunately as much as we try and as many calls / emails we make to HMRC, in some cases they can take a lot longer to issue NOVA if they need further investigation into the individual application, which delays the whole process.
‘Communications was very poor and required much prodding after each step failed to materialise [Sic]’- looking through our update audit on your Client Portal and emails I can see there were gaps in updates where the process was in the hands of the HMRC / DVLA – I am not sure what prodding you refer to but we are working on a status bar type of progress indication to be added to our Client Portal along with weekly updates stating if HMRC has an issue with an individuals’ application for NOVA to show how much work we were continuing to put in behind the scenes to have HMRC complete their side of the process
Thank you again for your feedback, we take all feedback into account to try and further improve our service
Regards
Nick Roach
Company Director

Beoordeeld met 5 van de 5 sterren

Best experience that I have ever had with an expert company.

It was my first time to encounter such a competent and efficient individuals. They carried out my car re -registration in such a professional manor that I advise everyone who needs such procedure to be carried out to leave it in the hand of "ShipMyCar" experts.
Absolute satisfaction throughout the journey with them.

15 februari 2019
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you for your kind words, enjoy your UK registered car! :)

Beoordeeld met 5 van de 5 sterren

Vehicle Shipment from Brisbane to Manchester 5* Service!!!

We used Shipmycar to bring over our vehicle from Brisbane to Milton Keynes and I must say I am shocked at how simple these guys made it for us!! They did EVERYTHING from arranging to collecting the vehicle to putting it on the road here in the U.K. The whole process took 3 and half months and we were able to follow every step, even to where the ship was by using their simple tracking system which we had access to with a log in. There were a few times where we had just the general nagging questions having never done this before but nothing was too small for the team to answer or assist with. Should I need the service again, Shipmycar.co.uk will be my first port of call and I will be recommending them to fellow POMs over here and in Australia, as well as worldwide 🌍 Thank you again to Nick in Australia and Nick and Kingsley as well as the rest of the team in the Milton Keynes office!! Clare & Marcus :)

23 november 2018
Review zonder uitnodiging
Logo ShipMyCar.co.uk

Antwoord van ShipMyCar.co.uk

Thank you so much for your feedback Clare, hope you are enjoying the car :)

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer