Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely incredible company. Phoned them after my daughter put in a last minute request for faux plaits for our pony with only three days to go until the show and they were sent out that same day an... Toon meer
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... Toon meer
Bedrijf heeft geantwoord
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4,4
Uitstekend
448 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Product is good and as described.
Product is good and as described.
Disappointed that I paid for express delivery (£7.50) and it arrived a week later with a postage charge of £2.50
7 juli 2022
Antwoord van Showponyprep
Hi Heather, im glad you liked your product. I have checked your postage payment and the label we placed on the parcel and you are right there is a discrepancy between the two, for that reason i have now refunded (back to your paypal) the difference so you are not out of pocket. I do hope this restores your faith in our business and you continue to purchase off us with confidence in the future.
Have a lovely rest of the show season,
Karlie x
Fabulous service
Fabulous service, excellent quality always a pleasure to deal with showponyprep 😁
6 juli 2022
Antwoord van Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
Leather girth
I am absolutely delighted with this girth, fits my Welsh cob and stops the saddle from moving around.
5 juli 2022
Antwoord van Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
Always excellent service and products
3 juli 2022
Antwoord van Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
Antwoord van Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
I wouldn’t use this company again
I wouldn’t use this company again. I ordered a girth back in May for the showing season. I still haven’t received the order ,when l have sent messages they replied by saying they were inundated with orders and would send it out as soon as they could.. The whole idea was if you put your order in early you will have it for the showing season this has not been the case. Now after all this wait they have said they posted it to me back in May and are now waiting for the refund from the Royal Mail. How could they have posted it if they didn’t have the stock at that time. This is totally unprofessional and l will be taking the matter further. They shouldn’t be taking customers money if they can’t fulfill the order.
2 juli 2022
Antwoord van Showponyprep
Hi Linda, this review isn’t actually true, we were taking pre orders in may as it was clearly stated all over our website and on every advert we put online. Pre order means you are ordering prior to the arrival of the product. We have them sent out your order tracking number 1107DAABFD7 and it states that haven’t yet attempted a delivery.
I have advised I will pick up with Royal Mail as it’s clearly somewhere in their system
We have attempted to share this info with you via other methods but it seems you don’t perhaps understand the concept of “Pre” ordering.
I will advise once I’ve found out where your girth is in the Royal Mail system.
Fantastic service as always
Fantastic service as always, always arrives when it should great value for money.
17 juni 2022
Antwoord van Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
The products are ok and reasonably…
The products are ok and reasonably priced. Slight delay in posting the products out, when compared to other companies that I use, so took a while to arrive.
13 juni 2022
Antwoord van Showponyprep
Thank you for your review, In relation to the delay you mention though I’ve just taken a look at the dates - you purchased on the 2nd (first day of the jubilee bank holiday) and the item was dispatched on the 6th which was the next working day (after the bank holiday) so we can’t really improve on that as we were closed for the bank hol. Hope you like your pins though x
I bought two false plaits which are…
I bought two false plaits which are beautiful. A lovely product. However, I feel that the postage is expensive for such a small item.
8 juni 2022
Antwoord van Showponyprep
Hi Kate, thank you for your feedback, our plait postage should be £3.20 which is the cost of a small parcel. Sometimes we can get the plaits in as a large letter (which works out cheaper) but sometimes they don’t fit through so we have to do as a parcel. Hope you can understand xxx
The false plaits arrived promptly
The false plaits arrived promptly, were easy to use after I watched your video - and saved my life turning out my part bred coloured pony !
An essential in any plaited’s grooming kit
Thank you !!
8 juni 2022
Antwoord van Showponyprep
So glad they were a super product for you! They really do transform your turnout xx
I thought the brush set was a great…
I thought the brush set was a great deal. You got a lot for your money. I was slightly disappointed that they arrived in a plastic envelope which had ripped and a brush was half sticking out. Also, it would have been great to get a print out of what the brushes were and what order to use them in.
8 juni 2022
Antwoord van Showponyprep
Thank you for your review Tamsin, I’m with you on this, the postal service has defo let us down and we are already looking at ways to improve the way in which we package our brushes so thank you so much for the feedback xx
Excellent service nothing was to much…
Excellent service nothing was to much trouble would and definitely use again.
Products are stunning cannot wait to use it this week end at our first show with him.
Also would recommend this company 😊
6 juni 2022
Antwoord van Showponyprep
Thank you so much kay for your lovely review xx
Thank you sooo so much I ordered bows…
Thank you sooo so much I ordered bows 48 hrs before a show and they were sent straight away as always beautiful quality
4 juni 2022
Antwoord van Showponyprep
So glad you love the bows - can’t wait to see your pictures, be sure to tag us in xx
Fantastic service and good quality goods
3 juni 2022
Antwoord van Showponyprep
Thank you so much for your lovely review x
Great products fast delivery
2 juni 2022
Antwoord van Showponyprep
Thank you so I much for taking the time to review our business we really appreciate it xx
Amazing product
Was really impressed, the quality of the plait was amazing and was exactly the size I expected. Super fast delivery too
Will definately be using again .. thanks so much
17 mei 2022
Antwoord van Showponyprep
Thank you so much Sharon, so glad you love our false plaits xx
Super quick service and quality product…
Super quick service and quality product arrived just in time for show season
15 mei 2022
Antwoord van Showponyprep
Thank you Sharon for your lovely review xx
Mane knots & sheepskin mitt
We bought mane knots for our pony with a ribbed mane. I ordered the best colour match or so I thought! When they arrived it was clear they were too dark. I popped a message to ask for an exchange and this was granted no problem. But with confidence.
Sheepskin mitt also works lovely.
11 mei 2022
Hair fit for a Queen !
Brilliant quality, colour match and super fast delivery. I actually used the forelock extensions to create braids so I could pad a crown/ tiara out and it worked brilliantly. Thank you 😁
7 mei 2022
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