Signify Health Reviews 

I regret dealing with this company. The clinician did not show the first time. The second clinician gave me a home health test to mail. I took the sample, took to post office, checked online for results. Got errors. Called the testing company. That is when I was told they could not process test because it had expired. I sent an e-mail to Signify to complain. It bounced. I CALLED Signify. I was on hold for 35 minutes before I hung up. These corporations excel at wasting our time. I’m done.

Got mailed months old correspondence and a call stating things about my account and plan advantages and a 240 point or more data intake sounding like it was for them to send a 3rd party insurance data collection agent to stick their nose up your butt and tell your insurance provider whether they think you’re eligible or be dropped. I gave nobody permission from their out of state shady company to create anything let alone an “account “ with my identity whatsoever. That’s creepy and worse they try to normalize creating an account for you without your consent or knowledge. They should have their servers wiped due to their fraud. It’s disgusting.

I see from the reviews that this company schedules appointments and doesn't show up. Not even a phone call. I wonder if they still bill Medicare. This happened to me twice during my first year in Medicare. Never letting them come to my house again. Maybe Elon Musk can slash their budget too. It's a waste of taxpayer money.

On February 5th, 2025 I received a call from Signify Health wanting to schedule an annual "wellness" visit. I said that I was not interested. He replied saying it was very important and I need to schedule a time. I explained that is see a GP, a Hepatologists, a Gastroenterologist, a Nephrologist, a Therapist, a Psychologist as well as getting a full blood work up every other month. I said, "I have eyes on me every month if not more, I'll pass this year." Again, he insisted I set an appointment. So I did just to end the call. After some thought, I called Humana on February 11, 2025 and complained saying I felt BULLIED into making an appointment. They agreed, connected me with Signify and I canceled my appointment. THE VERY NEXT DAY, Signify called me saying that they were Humana and that it's "vital" I set up a wellness appointment. After some very confusing conversation I asked if this was actually Humana and they said yes! After challenging this lie and more fast talking from the caller, they finally admitted it was Signify. After cooling down, I called Signify back and asked to speak with a member of management, to which I was placed on hold. After 10 minutes, I hung up, called back and was placed on hold for another 10 minutes. Then I called the corporate office in TX and asked to speak with a member of management. They refused stating that they see the complaint in the system, that it will be forwarded to management and will have someone call me back. I never heard back! Dishonest, high pressure, poor service culture and not willing to take criticism. I wonder how many people they are doing this to, as it can't just be me? How many unnecessary visits are being billed to Humana, which we pay for in our premiums? They should be ashamed.

One of the most unprofessional misguided companies. There's absolutely no support for providers. The business is run much like a kindergarten lemonade stand. There is no interest in company development/improvement, suggestions are taken with malice and bullying is very common. There is an expectation to be driving hours between visits scheduled back to back the scheduling team refuses to contact patients. Many of the homes you go to have no one there during the scheduled time there are no reminders sent to patients about upcoming appointments.

I spoke to a representative from Signify Health one day ago and as we were speaking he/she was typing/noting i do not want to receive any more calls. When a company is so desperate to totally ignore your first initial request to stop calling, called back within the hour to schedule an appointment of me making that request to stop calling, then when called me back the next day to schedule an appointment the representative had a rude demeanor said there was nothing noted stating i wish not to receive phone calls and couldn't remove my name unless i give it to her that's harassment, its repeated, consistent and alarming.

Throughout 2024 I kept receiving numerous calls from (855)984-5121 where it came up on my phone identified as Healthcare. I never answered them as I wasn't expecting any calls so I suspected them to be scam calls.

Finally, the last time I received the call, I decided to call back on November 25, 2024. I asked who had been calling me and after difficulty hearing me, they identified themselves with Signify Health. I politely said I'd call back after I could find out the legitimacy of Signify Health, since I've never heard of them. I then called back a second time feeling comfortable with making the call.

This second time I called, I received a representative named Darien. She was polite and already had my personal information which she read out to me and said they were calling me on behalf of my health insurance, Louisiana Healthcare Connections. They wanted to schedule an in-home health assessment which I was very eager to do. Darien scheduled the appointment for December 12, 2024 and said someone would be at my home between 12pm and 3pm that day. I entered Signify Health into my contacts to identify this number and then my app automatically changed the number to (337)326-4845. That number was also identified as Signify Health. The appointment day came and went without anyone showing up or calling.

On December 15, 2024, I emailed Signify Health through their website about their no-show. I never received a response.

On December 31, 2024, I contacted Louisiana Healthcare Connections to see what information they had about Signify Health and them scheduling appointments on their behalf. Christy, from Member Services contacted me and said they had no information and said she contacted Signify Health and spoke to a representative named Dakota. Dakota said for me to call (855)985-5121 and that any representative would be able to help me.

On January 13, 2025, I called Signify Health at the above number given to me by Christy. I spoke to Ahman who said they had no information about the previous appointment but would be willing to help me. She also didn't have my personal information that the previous representative, Darien, did have. Ahman said that someone would get back with me between 5 and 7 business days.

Now, Signify Health repeatedly called me throughout 2024 yet when I responded positively to their calls, I haven't heard from them since.

As anyone can see by the above, something seems nefarious. Signify Health hasn't provided any explanation about these no-show appointments they've scheduled. And, after reporting it to my health insurance, they also don't seem to have an explanation or even be concerned.

I've waited to make this review a few days after Signify Health's self imposed deadline. The reason for that is the first time of contact, Darien of Signify Health was able to schedule an appointment during our call. The second time I was required to wait 5-7 days for a callback where they still didn't call.

I'll wait for a reasonable amount of time for one or both to respond to this review. After that, my only other choice is to ask the Louisiana Department of Health to get involved to protect any personal information that may have been released.

Update:

I submitted this review on January 25, 2025. I just got a response on May 28, 2026.

You can read their response below.

Apparently, Signify Health wants me to call the same number and provide the same information that I've already done, several times. They said they couldn't glean enough information about my complaint from my review.

I provided dates and names. After almost a year and a half to investigate, all they're telling me is they're not good at record keeping. I would still have responded if they would have provided an individual specifically to call who would be knowledgeable about my complaint and review. Without that, I'd be going in circles again.

Again, their own response is a review against them.

signify harasses and stalks me. The review they did has false information on it. They have sent me the same results over and over. They call me daily even though I told them to stop. They want me to leave my pcp and I told them no. I have yet to get the rewards I am supposed to get. They are the worse!

My husband and I both had our Home Health visit earlier today. Your rep was to arrive for Larry between 12-3, and between 3-6 for me. He showed up right at 3PM. Could have used a phone to let us know he was on his way. However, we both felt Robert Schulte is an asset to your company. We found him to be very friendly and professional. He was easy to talk to and very thorough in his assessments. This is the 3rd yr we have participated in this home visit and Robert Schulte by far was the best rep we've seen. I will say this, like many other reviews I've read, Signify itself makes way too many phone calls trying to set up appointments. And that really aggravates me. They start calling in the spring when my previous appointments for the same thing aren't even a year old yet. With insurance paying for it, I would think they wouldn't even approve such an appointment that early. Our wellness checkups with our PCP usually happens in October, so why would I make a home health visit in March? Too early, folks! Consider this with those who call to make appts. However, both my husband and I give kudos to Robert Schulte. I've seen reviews about the gift cards and some people say it's just a gimmick. That very well may be, but I'd like you to know we've been pleased to receive those gift cards and look forward to spending them in the near future.

Due to the hurricanes and physicians appointments the at home visits were cancelled and rescheduled. I advised this company that I would contact them once I made my specialist's appointments and rescheduled. Within 5 minut I received a phone call about scheduling an appointment. The phone calls are now being very inconsiderate. I am sick and do not like being harassed. I am contemplating reporting this treatment to the insurance commission.

The health assessment contained quite a few false hoods and irregularities in it. A lot of the tests that she said we’re conducted were not conducted. I do not smoke. I do not drink. I do not have PAD (peripheral artery disease). There was no test taken for that. I do not have chronic kidney disease, no pain assessment was done her description of substance use or abuse was incorrect. There was no eye exam done. Most of this assessment is just garbage. I plan to talk to my attorney and I also plan on filing a grievance with Aetna.

Scheduled a homeappointment for today [10/28/24] and nurse did not show up. Called their 800 number and I was assured the nurse is on the way and confirmed that the nurse will call. It has been 2 hours and neither a call nor a show.

In the past month, since Oct 1, Signify Health has called me every single day, sometimes multiple times, attempting to force me to submit to some very invasive in-home tests including one that would leave me blind and in serious pain and all of which I have seen employed by detention and/or probation officers to check drug use for criminals on probation on many, many occasions (I used to be a reporter and covered the local Drug Court). Health care clients should never be treated like criminals on probation, but that is exactly what I am enduring Every Single Day. Each time I have said no, and not to call me again - to no avail! I had completed my Signify overall health visit in January (there will not be one next year) which was basically an erasure of all truth and the addition of straight-up lies. I had two of the tests done by my real doctor, also in January, so these multiple calls a day for a month does indeed constitute harassment. NO means NO! Like rapists, Signify does not understand this word. What it understands is if it can force its way into my home to repeat tests already done by my actual health care providers that show that I DO NOT HAVE the disease they are seeking to "treat" they can charge Medicare an outrageous amount of money for it, then sell your data to someone else (there's a lawsuit going on for that!) I even explained why I did not want the tests, but they still keep calling. I have filed two formal complaints with them to my real insurance provider and do not intend to ever let them in my house again. The information I have given them in the past keeps getting erased - including my anaphylactic shock reactions to two medications and the utter uselessness of 2 more. It would be a life-endangering event should I be given these medications but Signify has decided that these medicines I am allergic to are "medically necessary" when I consider giving them to me attempted murder. This company's greed and negligence is going to kill someone. I suggest you report them as spam, block their numbers (it is a different one each time they call) and then report their abusive behavior to your actual health insurer and your health care providers, like I did. This company cannot be trusted with your health care or other personal data! That lawsuit? When I Googled them, they are facing a court case regarding misuse of people's data coughcoughtheysellitcoughcough. Avoid at all costs and do not fall for the expiring gift card trick. There is no free money.

I received multiple phone calls telling me I should take advantage of the free nurse visits offered. I am not a shut in and regularly visit my doctors for healthy preventative check ups. I told them I was not interested in a home visit. I finally agreed to a phone virtual visit. Gave both my home and cell phone numbers, along with my home address. I prepared for the visit as they had requested. They wanted all of my health and meds listed and also my insurance cards. Someone called the day before the appointment to ask if I wanted to practice a video conference. I had done plenty through previous work stuff so politely declined. The appointment time was scheduled for 9 to 9:30 am. No link was sent. Sat with my computer, landline and cell phone and waited for an hour. They had also requested I make sure my phones are set to receive ALL calls in case the nurse would call from his/her personal phone. Did not receive ANY text messages, emails or phone calls. I now am thinking they are going to bombard me with calls, junk mail, and emails. I believe this is just to phish for information and they may possibly charge Medicare fraudulently.

This is a true scam to leach more of your Medicare dollars. I don’t know how many times I’ve told signify Health that I have a PCP that I get regular physicals with my primary doctor and that I don’t need a home visit or want a home visit yet they keep calling and calling Literally harassing me
know this they are upcoding these visits in order to charge more than your primary doctor charges Medicare. This is a scam to basically steal money -which are your Medicare dollars
one “healthcare provider” didn’t even know how to check a blood pressure -I’m a nurse practitioner and had to show her. One of them was supposedly going to do a blood test on my husband and didn’t know how to draw blood and stuck him three times
this should be investigated at the congressional level and stopped

No show no call. Does this person who is supposed to show get paid by my insurance company when they don’t show?

No options for doing visits somewhere other than home & will not take no for an answer unless you are straight up rude or just hang up on them. Rep called & didn't tell me anything just told me i needed to schedule an in home appt. I politely refused and she just wanted to know why, I explained that I do not want the invasion of privacy of letting a stranger into my home. Nether myself or my husband are shut ins or unable to go doctor's appointments at the clinic and I just don't feel in home health visits are necessary, I thanked her for calling and as I was hanging up, I could still hear her trying to keep me on the phone and schedule an appointment. They use every shady, scam call tactic in the book to try and book an appointment.

The overall image of Medicare Advantage and partners, such as AETNA and Signify, is one that projects capitalism at its worst!! Services primarily for the single purpose of increasing PROFIT$!! at whatever co$t$!! And not to improve customers' health!!! Most of the comments about Signify are 100% correct and truthful: excessive number of calls to promote, insist, and persist in selling their home-visits for ulterior motives. Even when I tell them I had just had a semi-annual medical evaluation with my primary physician... they ignore my comments and will insist again, and again, about scheduling their nurse home visits. The $$ gift cards, the gimmicks, etc. are just to sell their services which are mostly a waste, and a direct cost to the entire Medicare system, a serious, common and very real problem about the medical insurance industry.

This company does outsourcing for Aetna medical. They are the MOST UNRELIABLE company I have ever dealt with. They make appointments and NEVER show up. It happened to me for the second time this year and the second year in a row.

My wife and I scheduled nurse health visits with Signify Health, for both of us on the same day and time period, through Aetna Medicare. The nurse arrived, but showed an appointment for my wife only; they do not give the nurse authority to also process me. So I immediately called Signify Health. They would not allow the nurse to check me, but would only schedule another appointment. The agent then angrily hung up on me! Since I had the phone on speaker, the nurse was here to confirm this and to witness that I said nothing inappropriate. Aetna should be ashamed of hiring this company. Signify Health is horrible, but is Aetna any better for continuing to use them, despite the disgusting customer reviews and behavior? I don't think so.