The continuity of contact was helpful. I was informed of all key events in a courteous way. Even though an error was made regarding the receptacle of ashes it was sensitively addressed and dealt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Rang on the day of my beloved mums passing at home, ambulance arrived, the gentleman were so kind, didn't rush us to say our goodbyes. Left a white rose on her pillow, a beautiful touch! Lesley fr... Toon meer
Bedrijf heeft geantwoord
Simplicity Creations help make a very difficult and painful time so much easier. They are very professional very caring and understanding and made sure everything that mattered was organised e... Toon meer
Bedrijf heeft geantwoord
I did a lot of research before choosing Simplicity Cremations. The sudden death of my partner was a shock and of course I was very emotional. Rebecca from Simplicity Cremations was superb. So un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Contactgegevens
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Verenigd Koninkrijk
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Uitstekend
714 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Everything from start to finish was…
Everything from start to finish was superb.jenny our contact was great.we were would highly reccomend this service.many many thanks
17 augustus 2026
Antwoord van Simplicity Cremations
Dear Mr Ramsden,
Thank you for your review. We're so pleased Jenny gave you such superb service. We really appreciate your recommendation.
A lady called Pam who answered the…
A lady called Pam who answered the phone to us.She was very patient and knowledge ble about the whole process .Explained everything thing in detail and made us feel very comfortable. About the whole procedure
17 augustus 2026
Antwoord van Simplicity Cremations
Dear Mrs Pike,
Thank you for your kind review. We're so pleased Pam provided such a caring, informative service for you, and made you nothing feel comfortable.
Friendly and efficient service
My father didn’t want anything fancy so a simple cremation was what we wanted and what we got. Service was friendly, personal and efficient. Reasonable value for money. Only dropped one star because the cremation was done 40 miles away rather than the one that was much closer to us. I guess there was a reason for that but it wasn’t made clear. Would recommend…
3 augustus 2026
Antwoord van Simplicity Cremations
Dear Neil,
Thank you so much for sharing your experience. It's a privilege to have cared for your father, and we're so pleased to hear the service you received was excellent. Thank you also for your feedback regarding distance and communication. We're working on implementing some new systems to reduce this risk in the future.
Spot on Service.
This plan was simple to arrange and clearly set out. The prices were very competitive and is a worry taken away from my partner. Excellent service and highly recommend.
8 augustus 2026
Antwoord van Simplicity Cremations
Dear Alan,
Thank you for your review. We're so pleased to hear you found setting up your plan so straightforward, and that the team delivered excellent service and peace of mind for your partner.
Company under investigation
Company under investigation regarding reviews. Not good re "extra" costs.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Simplicity Cremations
Dear Stewart,
Thank you for your review.
We are aware of an ongoing investigation and subsequent press release by the CMA on Friday, 27 March 2026.
We take the CMA’s concerns extremely seriously and are fully cooperating with its investigation relating to the Crematorium and Memorial Group (CMG), a business division within our group.
We are committed to ensuring full compliance with consumer law and will continue to engage constructively with the CMA throughout this process.
Kind regards,
Sally
Explained very professionally
Explained very professionally, made you feel part of a family,
12 augustus 2026
Antwoord van Simplicity Cremations
Dear Mr Tandy,
Thank you for your kind review.
We're so pleased the team made you feel like part of the Simplicity family.
So simple to get my funeral sorted
So simple to get my funeral sorted . Quick and easy to apply. Worries gone knowing my family won't have to worry about funeral expenses. Thank you Simplicity.
13 augustus 2026
Antwoord van Simplicity Cremations
Dear Jackie,
Thanks so much for your review. We're so pleased you've got peace of mind knowing from using our service to reduce stress and worry for your family.
My wishes catered for
Everything sorted with just a phone call, very helpful staff who went to great lengths to explain everything in detail I would recommend this company to anyone thinking about their own funeral wishes.
13 augustus 2026
Antwoord van Simplicity Cremations
Dear Pete,
Thank you for your review. We're so pleased to hear the staff were so helpful and informative.
Exceptional
Helpful, kind and dignified service. We were taken care of every step of the way
13 augustus 2026
Antwoord van Simplicity Cremations
Dear Clair,
Thank you so much for sharing your experience. We're so pleased the team provided such great care for you.
Antwoord van Simplicity Cremations
Dear Margaret,
Thanks for your review. We're so pleased the team has given you space to relax with everything planned.
Jason who handled our call was very…
Jason who handled our call was very friendly and helpful
11 augustus 2026
Antwoord van Simplicity Cremations
Dear Mae,
Thank you for your review.
We're so pleased to hear Jason provided such helpful, friendly service for you.
The experience was made good by the way…
The experience was made good by the way the agent and myself gelled from the ofset he made all that we discussed easy to understand very good 👍
11 augustus 2026
Antwoord van Simplicity Cremations
Dear Keith,
Thank you for sharing your experience. We're so pleased our agent looked after you, and made you feel comfortable and informed.
Antwoord van Simplicity Cremations
Dear Paul,
Thank you for your review. We're pleased you're satisfied that you've arranged your plan and you found it easy to understand.
Great service from your staff
Great service from your staff, Sneha. Very helpful and patient inspite of some issues in dealing with the matter.
10 augustus 2026
Antwoord van Simplicity Cremations
Dear Chandrakant,
Thank you so much for your review. We're so pleased Sneha provided you such a helpful, supportive service and dealt with issues that arose.
Remarkable caring company
I can't recommend them enough. From start to finish of the sad , daunting process of losing a loved one, they were remarkable. Kept in constant touch even days afterwards. Not just emails but conversations on the phone. Very caring , and outstanding customer service. Do not hesitate using them.
Thank you Simplicity from the bottom of my heart.
1 juli 2026
Review zonder uitnodiging
Antwoord van Simplicity Cremations
Dear Mary,
Thank you so much for kind review. We're so sorry for your loss, but we're pleased you received such compassionate care from our team. Thank you for your trust in us.
Very is to arrange over the phone…
Very is to arrange over the phone customer Service very good
3 augustus 2026
Antwoord van Simplicity Cremations
Dear Tracy,
Thank you so much for your review. We're so pleased you found our customer service very good.
I do not know the company nor have i…
I do not know the company nor have i used it services,
The tv advert is enough to put anyone one off, the Advert is boring and laborious, and it's about time it was pulled from the advert slots, everyone knows that they will depart from this life at somepoint, so the advert is just begging people to part with money they probably do not have nor can afford
12 augustus 2026
Review zonder uitnodiging
Antwoord van Simplicity Cremations
Dear Judy,
Thank you for sharing your thoughts about our latest television advert. Our aim was to approach a sensitive topic with care and openness, never to cause distress.
I have passed your feedback to the team.
We do listen to all the feedback we receive and remain committed to communicating with the dignity and clarity that families expect from us.
Kind regards,
Sally
Antwoord van Simplicity Cremations
Dear Jeremy,
Thank you for your review. We're so pleased you found the team friendly and helpful.
Antwoord van Simplicity Cremations
Dear Mr Newton,
Thank you for your review. We're pleased to hear you had an easy, straightforward set-up for your plan.
The person I spoke to was able to…
The person I spoke to was able to answer all my queries regarding a cremation only plan and was very understanding of my hearing disability
3 augustus 2026
Antwoord van Simplicity Cremations
Dear Joan,
Thank you for your review. We're so pleased you received the supportive, respectful level of service you deserved.
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