Simply Switch Reviews 

7.828
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After trying another switching sight which only stressed me and frustrated me Simply Switch made the switching process a walk in the park.

Beoordeeld met 5 van de 5 sterren

Absolutely amazing customer service, funny and helpful.. really enjoyed our conversation and made me feel comfortable throughout the call. Made sure I knew what I was doing and what would happen next,... Toon meer

Beoordeeld met 5 van de 5 sterren

Abdul the adviser that rang me explained everything very professionally and answered all my questions very clearly even the ones that might have sounded daft. From start to finish there was no push fr... Toon meer

Beoordeeld met 1 van de 5 sterren

Disgusted with them, they managed to persudae an 86 year old man whose wife is in hosital dying to switch provider during an house move. Do you really think he needs a new router? New provider when he... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Energieleverancier
  2. Autoverzekering
  3. Tussenpersoon voor woningverzekering
  4. Verzekeraar

Geschreven door het bedrijf

Simply switch is a free and impartial website that can offer you a unbiased view of what gas and electricity deals are out there. We are approved by Ofgem so you can trust us to find you the best deal on gas and electricity by showing you all the energy deals that are on the market right now, so you can compare which gas and electricity plans suit you best.

Geschreven door het bedrijf


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.

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4,3

Alle reviews

(7.828)

16 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

So stressful

Told Simply Switch did not want to switch yet as have just renewed my contract but they went ahead and done it anyway, there information they used was completely wrong. Emailed them but as of yet have had no reply, have left me and my wife so stressed and upset as we are trying to sort it out ourselves but are getting nowhere

11 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Phillip,

We are sorry to hear that you were not happy with your switch, I can confirm that as of 15/04/2021 your switch was cancelled.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Was given incorrect information that…

Was given incorrect information that has resulted in moving to a move expense supplier and now paying more for my gas and electric. Do not use this people. I have aways looked and switched and this the first and last time I use a company to do it!!! Expensive lesson learned.

10 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Shaun,

Thank you for getting in touch. Please can you contact us at Customerservice@moneyexpert.com with further information as our system shows that you should be making a saving of almost £100.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Not good i asked to be notifyed before…

Not good i asked to be notifyed before switch, not told before seeing email you have started switch, bad service hence i have cancelled switch over.

7 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Margaret,

We are sorry that you are not happy with your switch, we have requested for your supplier to cancel the application.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Very poor service

My energy supplier was switched without my approval, I only approved to switch my broadband & phone supplier

7 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello,

I can see that you successfully switched on the 06/04/2021, please can you let us know how we could improve?

Simply Switch

Beoordeeld met 2 van de 5 sterren

Very pushy

Very pushy, not content with Internet feedback, keep calling, not impressed. Have better things to do in life, and much more pressing issues to deal with on a daily basis

5 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Louisa,

We are sorry that you were not happy with your switch. Please can you send further feedback to Customerservice@moneyexpert.com so we can look into this?

Simply Switch

Beoordeeld met 2 van de 5 sterren

take care

the gentleman had a lot to say but on reflection not much information on the service that was on offer

1 april 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Sheila,

Were sorry that you were not satisfied with the information provided. Please could you send further details to us at Customerservice@moneyexpert.com so we can investigate?

Simply Switch

Beoordeeld met 5 van de 5 sterren

So simple.

The process was so easy. Saved us both on monthly cost and no charges should we change suppliers in the future.

1 april 2021
Beoordeeld met 2 van de 5 sterren

Recommendation defeats object

They recommended an electricity supplier with out asking what tariff that was on to one charging more per unit without the benefit of economy 7 potentially costing me more each month defeating the object of reducing cost.

30 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Rowena,

If you know your current rates and usage we should always use that to conduct the most accurate comparison. We will be investigating this switch for you, if you would like to see an accurate saving please give us a call on 0800 011 1395 or visit our website at https://www.moneyexpert.com/broadband/compare/.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Electricity company switch.

I agreed to switch my electricity supplier with U Switch. 2 months later I'm still sending meter reading to my old company and still paying rediculous prices for electricity. P*ss ups and breweries springs to mind.

29 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Dave,

It looks like the tariff you were put on is no longer available , so British Gas have not taken over your supply. If you would still like to move to them we do have an alternative deal available. Pleas call us on 0800 011 1395.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Disappointing

I was very disappointed with this service because my auto-switch took place 7 months before the date Simply Switch gave me as my date of auto switching. I was also not informed in advance. Rather, I suddently got an email from a new supplier with a contract. I found this all very stressful and would not recommend this service.

26 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Jamie,

This doesn't sound right, please could you send more details to Customerservice@moneyexpert.com so we can investigate?

Simply Switch

Beoordeeld met 1 van de 5 sterren

They did not recommended the right…

They did not recommended the right energy supplier and left with no electricity for 2 days
Very desapointed

26 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Moufida,

I can see that we switched your energy provider and estimate you to be making a saving. We are sorry to hear that you did not have a supply, this would be an issue best raised to the energy supplier directly. If you have any queries please contact us directly at Customerservice@moneyexpert.com.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Switch based on wrong information

Suggested switch based on wrong current supplier and would cost £20 more per month than I am currently paying.

I am cancelling the auto-switch arrangement.

26 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Anthony,

Based on the usage you provided us with, we estimated for your to be saving over £100. However if you are unhappy with your switch you can contact us at Customerservice@moneyexpert.com.

Simply Switch

Beoordeeld met 1 van de 5 sterren

Disgusted managed to persudae an 86…

Disgusted with them, they managed to persudae an 86 year old man whose wife is in hosital dying to switch provider during an house move. Do you really think he needs a new router? New provider when he cant even type in his WIFI password. You should be ashamed of your selves, simply switch and Orgin broadband you are disgusting and dispicable. Review your sales provess and qualify the need for switching with vunerable and elderly please.

26 maart 2021
Logo Simply Switch

Antwoord van Simply Switch

Hello Norman,

We are very sorry to hear your experience. We do have procedures in place to prevent vulnerable customers from being switched over, but we would like to investigate further into this. Please contact us at Customerservice@moneyexpert.com with more details.

Simply Switch

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