After trying another switching sight which only stressed me and frustrated me Simply Switch made the switching process a walk in the park.
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Lees wat reviewers zeggen
Absolutely amazing customer service, funny and helpful.. really enjoyed our conversation and made me feel comfortable throughout the call. Made sure I knew what I was doing and what would happen next,... Toon meer
Abdul the adviser that rang me explained everything very professionally and answered all my questions very clearly even the ones that might have sounded daft. From start to finish there was no push fr... Toon meer
Disgusted with them, they managed to persudae an 86 year old man whose wife is in hosital dying to switch provider during an house move. Do you really think he needs a new router? New provider when he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Simply switch is a free and impartial website that can offer you a unbiased view of what gas and electricity deals are out there. We are approved by Ofgem so you can trust us to find you the best deal on gas and electricity by showing you all the energy deals that are on the market right now, so you can compare which gas and electricity plans suit you best.
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0800 011 1395
- customerservice@simplyswitch.com
- www.simplyswitch.com
4,3
Uitstekend
8K reviews
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Excellent and professional service…
Excellent and professional service throughout the call. The advisor spoke clearly about the product and answered all my questions. There was no pressure from the advisor to use their service which is quite refreshing in todays competitive markets.
15 april 2021
Very effective
15 april 2021
Lovely service from Jack who helped me…
Lovely service from Jack who helped me through the process of switching my broadband and energy supplier and saved me money .
15 april 2021
Very pleasant and helpful agent
15 april 2021
Excellent website
Excellent website, easy to coordinate and quick to getcan answer. Highly recomnend
15 april 2021
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
No back up phone call and can’t get in…
No back up phone call and can’t get in touch with a human being
Have got problems with new suppliers very frustrating for OAP
15 april 2021
Antwoord van Simply Switch
Hello John,
Our energy advisors are available on 0800 011 1395 and you can contact our customer service team at Customerservice@moneyexpert.com if you have any issues with your switch. We look forward to speaking with you.
Simply Switch
I received a call regarding my energy…
I received a call regarding my energy supplier and how they wanted to make sure i was on the best tariff. Very polite and friendly to chat with. Answered any questions i had and explained everything in great detail. I did not feel rushed even though it was a late evening call. Very happy customer.
15 april 2021
Gave us different options was very…
Gave us different options was very helpful and gave us chance to talk about anything else
14 april 2021
Unapproved direct debit set up
The reps at the door were very friendly, but a direct debit was set up to their energy company without my agreement by the call centre, despite checking 3 times that this would not happen and that nothing would be set up until I respond with confirmation. Tried to call to cancel this, but the automated message said they aren't using call centres and I had to email. Contacted the energy provider directly to cancel. Really unhappy with the service and don't appreciate being lied to
14 april 2021
Antwoord van Simply Switch
Hello Lindsey,
We are sorry that you have had a bad experience with us. Please could you send further details to Customerservice@moneyexpert.com so we can investigate?
Simply Switch
Absolutely amazing customer service
Absolutely amazing customer service, funny and helpful.. really enjoyed our conversation and made me feel comfortable throughout the call. Made sure I knew what I was doing and what would happen next, also gave me the details to keep up to date with what’s happening! Found me the best deal saving me over £200 and informed me about the current tariff I was on wasn’t right for me at all! Extremely happy with how my call was handled and the lady is an absolute credit to the company!
14 april 2021
Absolutely lovely guy who I spoke too
Absolutely lovely guy who I spoke too. Quick and easy process. Will definitely use this company again.
14 april 2021
Good phone call clear precise and no…
Good phone call clear precise and no problems at all
14 april 2021
Great help for me as someone who isn't…
Great help for me as someone who isn't great at understanding bills. Sorted all my utilities out for my new home and its an easy process because they do it for me. Great help, friendly service, happy customer.
14 april 2021
Everything explained and understood he…
Everything explained and understood he took time and answered all my questions.
13 april 2021
Really friendly advisor
Really friendly advisor, everything explained clearly, would recommend.
13 april 2021
Very friendly and helpful easy to talk
13 april 2021
pushy but efficient and helpful
Completed online form and rang me back within 2 minutes. Slightly pushy, and when rang back had to go through all the details again with the same person, even though only an 4 hrs later. That said, very clear, got the prices I wanted , and generally happy with the service. Didn't feel able to give it a day to think, but then still have 14 days cooling off. Overall - good service.
13 april 2021
customer service was friendly
customer service was friendly, informative and professional.
she made me feel reassured about my decision to change providers, lovely lady.
would like to say a big THANK YOU, to this individual.
13 april 2021
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