Skynet Worldwide Reviews 

The worst experience ever. I am also dissapointed that a strong company like Vodacom makes use of one of the worst courier companies in South Africa. This is the third day that they message me that my package will be delivered before 5 pm. They confine me to home on false promises.

What a worst experience I am having, it's been 4 days and I'm waiting for the product I ordered from RDX sports, already made 6 calls to the customer care of Skynet each time same answer that it's out for delivery, yet here I'm writing a review while waiting for it.

This really worst from agent to management. Agents doesnt even know how to talk. Sarah from call center very rude. Confirming delivery time to customer and the end they are telling they are not be able to delivery parcel at that time and will charge 250aed for special delivery. If i can just post all the screenshots you will be shock on how they are handling customer complaints you will all be shocked

I was expecting my package on Friday, but the status showed “Unsuccessful delivery” even though I was at home all day (I work from home). The driver didn’t attempt to contact me, and I struggled to reach customer service via WhatsApp.
After emailing, I received an apology, but now they’re trying to rearrange delivery for Monday. Since they operate on Saturdays, the initial failure has created an even bigger inconvenience

If you can avoid using them, avoid at all costs.

Update ***
They promised I would receive the parcel by Monday. I have this written in email that it would be delivered by Monday. They are giving generic messages and tracking has not been updated on the site. Really please avoid them.

The worst shipping company I have ever experienced. Truly a disappointment. I tried to get information about my package for 2 weeks, but no one ever responded. Their tracking system is terrible and never updated. After 2 weeks of sending emails, I finally found out that my package had been left under the trash bin. That day I was home all day (because I work from home!). They didn’t even bother to ring the doorbell—just dropped it and left. Even if I hadn’t answered the door, what kind of logic is it to leave a package under a trash bin without any notice? Of course, my product was either stolen or thrown away…

Absolutely horrific to non existent client service. No follow ups, no replies to email, no calls returned despite numerous attempts. DO NOT USE THIS COMPANY

This company is terrible -- do not go through them. My current package is lost in the ether and it's tracking number pulls up nothing on their site. Yet they have the gall to text and say I owe duty on the package -- even though I can't track it in their system.

I have been waiting for my order since last week friday l had to track my parcel and its says bad address that time the driver didn’t even bother to call me,on Saturday l had call them to ask about my order they said they don’t deliver on Saturday so l will get my order on monday so l have been waiting since then on traker it says bad delivery.l dont understand this its been 4 days wait.

I don’t understand why the driver has poor communication this is so unprofessional

How does a business this bad even continue to exist? They simply don't deliver the parcels that they are paid to deliver.

Parcel does not arrive on time. It keeps going onboard for delivery then "Unable to deliver" as they ran out of time. Customer service is emotionless. They do not care and they are unprofessional. Not the first time it's been delayed. I have to call the customer service again tomorrow. God bless me.

I am extremely disappointed with SkyNet Worldwide’s handling of my parcel. It arrived in London on 17/07/2025, yet after multiple calls and reassurances, the parcel has still not been delivered.

On 21/07/2025, I was told it had cleared customs and would be delivered on the 22nd. When I called again on 22/07/2025, I was told it was inexplicably caged again for customs inspection—despite having already cleared. This makes absolutely no sense.

The lack of transparency, conflicting information, and unacceptable delay has left me frustrated and without any confidence in this service. I expect better from an international courier.

The worst thing ever I called to ask about late order they didn’t answer for 6 days they hang up on my everytime until they answered and he was very rude he even said I don’t know go call the people that sold you the items which is very weird .

Neither their phoneline or email address seem to work? very scammy vibes - honestly disappointed in ASOS for using such an awful carrier

Firstly, my first email was sent to Skynet South Africa on June 26th, secondly until today, July 10th, not once have I received a single email back, a single response to my WhatsApp messages, not a single answer to my calls. There have been DOZENS AND DOZENS of emails, WA messages and phone calls. Noone has ever answered a single one.

My tracking option on Skynet's website stopped allowing me access on the 1st of July...this was also the last time they updated me on where my package is, and what is happening.

I ordered through Temu, who I contacted as a last resort. They informed me that on the 8th of July - after they responded to Temu's enquiry - Skynet said that I, the customer, rescheduled delivery - lie number 1. Secondly they said that due to bad weather the delivery is slow. This they told Temu today. This is South Africa...bad weather for 9 DAYS?????? Lie number 2. Also, the departure city and the arrival city are just 1400km apart...it has taken them 9 days to travel that distance, and I don't even know if they have made into Cape Town yet.

I could go on and on and on about how atrocious the service is, the lack of communication and the outright lies from them, but all I will offer is a suggestion to be mature enough to just keep a customer updated. I understand that delays happen, this is perfectly normal, what isn't normal is the total and utter disassociation from the issue at hand. Skynet, it doesn't just disappear because you ignore it.

They have done nothing to rectify the situation, so I eventually emailed their head office in the Netherlands today to see if I can get ANY response. Let us see what happens.

My advice to anyone contemplating using Skynet, just don't. Save yourself some energy...the anger is not worth the company's service.

This has been the worst experience I’ve ever had in my life – truly the worst customer service I’ve ever dealt with. There is absolutely no credibility, no support, and no professionalism at all.

Customer service agents hang up the phone during calls, speak while eating, and give false information — like telling me that my order is out for delivery when in fact it isn’t. On top of that, the delay in delivery is completely unjustified and frustrating.

Colis MAUBOUSSIN. Le livreur Skynet a exigé ma carte d’identité pour me donner le colis. Il a noté le numéro de ma carte d’identité,

Je suis pas ravi de savoir que mon numéro de carte d’identité est parti dans la nature
J’ai fait une main courante à la police et prévenu la maison MAUBOUSSIN des pratiques de Skynet

PS: Merci au livreur qui a pris la peine de me ramener mes ciseaux qu’il M’avait empruntés la veille

Second time dealing with skynet. I get a text now at 20.00 to say my delivery failed. Why did it fail? I been home all day. I specifically asked vodacom not to use your company because of bad service. If my parcel is not here tomorrow then sorry for you. You can tell vodacom I will be overseas and the customer will cancel because of poor service from skynet and if I am charged by vodacom for goods I dont have I will promise you I will see you in court as I have previous emails on previous delivery incompetence! On my initial call to vodacom I specifically stated NOT TO USE SKYNET.

Very poor service.they are really thieves.I didn't receive my 2 package.but they updated in system as delivered.really pathetic..

Hopeless service and communication. It took them 6 days to deliver after shipment reaching destination. Everyday their online tracking system showed that delivery attempted. But I was talking to them everyday and they kept saying it would be delivered today. They even promised to give proof of attempted delivery but nothing. They finally delivered on 7th day without a word about delay. Pathetic and not worth the cost.

I usually don’t post complaints, but this experience has been too frustrating to stay silent.

On May 16th, an important package was sent to me from Delhi through Skynet Worldwide India via an agent. We were assured it would arrive within 10 to 15 days. It's now well past that, and there’s still no delivery and no proper update from their side.

To make matters worse, this wasn’t just any parcel. It contained extremely important items related to time-sensitive events. The delay has caused major disruption and unnecessary complications that could have been easily avoided with a basic level of reliability.

This isn’t just poor service. It’s complete negligence. A courier company should understand the importance of timely delivery, especially for personal and time-sensitive shipments.

I’m sharing this so others can be aware. Think twice before trusting Skynet Worldwide with anything important.

@Skynet — I hope you see this and do the right thing. At the very least, give your customers the basic courtesy of clear communication and accountability.