Smart Home Security Reviews 

Knowledgeable, helpful, efficient and friendly company with good aftersale service. The system is reliable and user friendly doing, as another product claims, what it says on the box. I like the idea that the system can be enhanced and added to and that it can be transferred to a different property in the event of a move.
I recommend both the product and the company.

I had given this a one star because it was not accurately presented to me. I argue it’s not wireless because I asked when I was told that it was wireless and finds its own internet that I have a medical device that finds its own internet, will it not conflict with it and I was told it will not but on the day of fitting a box was plugged into my internet and left there. I felt like something had been taken off me from under my feet because there was not supposed to be something plugged into my internet, I was led to believe it finds its own internet. However I was vulnerable at that time as I had just been burgled. Subsequently the alarm would go off without any intrusion. I reported this and on two separate occasions it was attended to but on the third occasion it wasn’t and later I was told to read my manual which was emailed to me. But it continued going off without intrusion so I turned it off until I went away when people I had left to attend to the intruder alarm eventually complained that it was going off without intruders. I then left a one star rating which was responded to very promptly and I am Very Pleased that I can now set my alarm on and go to sleep without being woken up unnecessarily. I was requested to delete the one star rating and I did.
It had not worked the way I needed when I had it isince May but I am Very pleased with the service I have received since my last review. Excellent customer service. I have given it four stars as I expect to be back to give it a five star at some stage. This will be when I’ve been away and the people responsible to respond give their views when they compare to how it worked in the past. I am now confident it will be five stars because I have been given the attention I needed.

Great service from beginning to end. Simon was a great salesman and installer. He took the time to thoroughly go through the system with me, without no pressure for me to make a purchase. When he arrived to install he did the job with minimal fuss and took great effort to show me the system and ensure that i was happy and comfortable with it. He then came back for the post follow up, moving the sensors as requested by me and again was thorough in his testing to make sure all worked as it should. Highly recommend the system and the team.

Fabulous customer service! The system is exactly what I needed and the Installation was quick and easy. Great after care too, although to be honest the system is simple to use and I don't envisage any problems, but I know that their very friendly team are there if I need them.
Definitely recommend!

Simon came to extend our existing system to incorporate our shed, summerhouse and garage. Excellent service as always. We wouldn't hesitate to recommend.

Having looked around for months for a good home security system, I came across SMART Home Security's Google ad. From the initial call to installation and post care, it's one of the best customer services I've received from a company.

The security product is well designed and ergonomic, it's easy to use, and its mobile application is intuitive.

Huge thank you to Simon and Jan for their time; installation was straightforward, they walked us through the demonstration and helped set up the system.

Thank you to Gabriella for ensuring communication is well planned throughout her customer service is second to none.

Superb products, remote alarm setting/disabling has been really helpful. Intruder notification and video is brilliant, and very efficient. No concerns about data security and tampering as it’s on it’s own network and all comms are encrypted.

Staff are very friendly and helpful, installation was brilliant and my lesson on how it works was very clear and easy to understand!

I would throughly recommend Smarthome security and their products

Very professional in everything from first consolation to fitting and after sales.

We took time researching well before subscribing and Smart Home Security came up as the best overall. The technology is modern. The package good value for money and the service before and after was visibly genuine and excellent.

From my very first contact with Simon (who is ex military and it shows in his professionalism) and his team, the service has been first class. The system is superb and fits in with exactly what I wanted from a no fuss self managed, wireless high end alarm. This is my experience!! that the continuity and support has been exemplary and is not what you would ordinarily receive from other well known companies offering contracted managed or monitored systems. Great service from a great team.

Smart home security is just that.

We wanted a system that had no subscription but could be monitored remotely.

This seems to be the only option that met our requirements. The initial cost is steep but the subscription of adt or verisure would make them more expensive over the term of the contract.

The system is sleek and easy to control. It doesn't give you the ability to stream video from the video PIR if that's what you want but it does send you video if the alarm goes off which allows you to confirm the presence of intruders.

The instillation was professional and friendly.

All In all very happy.

We interviewed a number of Security Companies but liked the idea of being in control wherever we were without having to pay monthly charges. Forgot to set the security system while out shopping but 1 minute with my phone all set.
Smart Home Security start with a basic package that provided good coverage of our house including covering doors that might not be locked while we are at home. It does not set the alarm off but gives a warning noise that the door has been opened. Useful if you are at the front door being distracted while others are looking for another way into your house. The doors are armed if you set the alarm. You can zone the protected areas thus giving you security when in bed.
A camera has been installed and you can even talk to the burglar. All information recorded by the system viz pictures is off site and can be accessed via your mobile.
Don't be frightened by the technology. If have a problem just phone their 0800 number and you will speak to a lovely lady who will talk you through to a solution.
Its all wireless thus no wires and if you move you can take it with you. Only 1 unit required mains power. All the rest have batteries with 10 year life. The system can be added to cover fire/monoxide heating control etc. You will see this in their brochure.
Its not a cheap system but with technology you tend to get what you pay for. Think how much you could be paying for a monitored system. We did and opted for the Smart Home Security system. Its our system wherever we move to in the future.

Highly recommend Smart Home Security. We liked the concept of 'owning' this product and the fact that we are not tied up to monthly payments. Simon was great, answering all the questions we had, following up after our security alarm was installed. Excellent service all the way through and we feel much more secured now.

Amazing service. Great product. I love that they are honest and give you the best product for your needs they don't try to sell you everything!

Most importantly their after sales care has been top notch. Can not recommend this company and their products enough.

I received straight-forward advice, easy to understand explanations of the alarm system. The follow-up support was second to none. I'd buy from them again if I ever needed to. There is no reason to use anyone else!

A well organised company that do what they say and at the time stated. Our installation was hassle free and I have rarely met such neat workers - no mess at all. The office admin is equally well organised. We are now confident that we have a reliable security system protecting our home.

An excellent product and a very professional and hassle-free experience. Simon visited the house and showed us the options and we got a quote immediately and an early installation date. The installation was quick and efficient and there was a short training session and a follow up visit. Couldn't be more impressed.

I was very impressed by the initial assessment carried out by Simon. I thought that I had a clear idea about what I required but he explained that I did not need so many detectors to adequately protect my property which reduced the cost. Unlike with other providers who presented I was put under no pressure to buy. I bought! The installer arrived on time, was smart and installed the equipment cleanly and efficiently. I have no doubts about recommending Smart Home Security. In my opinion they are the best in the business!

Very professional and friendly service from each person I dealt with Listened to my individual needs and sold accordingly. Added to the feeling of security. Would definitely recommend and buy from again.

I couldn't be more pleased with Smart Home Security, from start to the present day that have offered a polite, friendly service. The initial meeting with Simon to discuss the product was actually fun and informative and I knew that this was exactly what I was looking for.
The product looks good, and has the added dimension of being able to work from an app on the phone or a key fob or from the control panel in the house.
The installation was just as explained it would be and being wireless meant that there was minimal fuss or mess.
Thankfully I've not had the alarm activated since its installation but being able to check up on it whilst away is perfect, being able to see videos of the inside whilst away gives peace of mind and if I wanted to communicate with anyone in the house whilst away I could do that.
A great follow-up visit to make sure everything is as it should be.
And although that part of the installation is up and running and I am extremely pleased the relationship with Smart Home Security will continue as I move forward and get other parts of the system added e.g. heating controls, light controls etc.
Highly recommended.