Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently foll... Toon meer
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Lees wat reviewers zeggen
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
Bedrijf heeft geantwoord
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream. From first contact to final resolution she has bee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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With the company to the ordering…
With the company to the ordering absolutely brilliant but I had it to be delivered to FedEx where my husband works for and it manned 24/7. Evri the currier delivered it completely wrong area to a block of flats where unattended left got stolen. Absolutely gutted and feel I cannot order another if outs Evri but company has said I cannot choose alternative delivery. So sad it took me ages to save and buy one yes Barclays refunded me but gutted this company suffers through curriers like Evri total scumbags
17 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Chrissy,
Thank you for taking the time to share your experience.
We're delighted to hear that you found the ordering process and your experience with SodaStream to be brilliant. However, we're very sorry to learn about the issues you encountered with the delivery of your order.
We understand how upsetting and disappointing it must have been to have your parcel delivered to the wrong location and subsequently lost, especially after saving up to purchase your SodaStream. We can certainly appreciate your frustration and understand why this experience has left you feeling reluctant to place another order.
While delivery partners play an important role in getting orders to our customers, we recognise that experiences such as yours can impact confidence in the overall service. Your feedback is valuable, and we're sorry that your excitement about receiving your SodaStream was overshadowed by these circumstances.
Thank you again for sharing your honest feedback. We truly appreciate it and hope we may have the opportunity to restore your confidence in the future.
Kind regards,
Team SodaStream
Ridiculous
They've been dragging out my Support ticket for over 3 weeks, periodically requesting me to send photos and videos, but never offering any customer support. Today, they've asked if they can phone me later and talk to my Mum. As a grown adult, I work full time, and I haven't lived with my mother for almost 30 years.
Unfortunately, the machine I had for just 6 months and used lightly developed a fault and no longer works. It doesn't matter it's under warranty. I don't have any more time or patience to keep trying to get help or a replacement. It's going to end up in landfill, and Sodastream UK can join it. Absolute waste of time and money, not just on the faulty machine, but all the wasted gas canisters.
My PSA is to NOT buy from Sodastream.
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Charlotte,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration.
We appreciate that having to provide photos and videos over an extended period can feel time-consuming, particularly when you're seeking a resolution for a product that is only six months old and has developed a fault. We also understand your concerns regarding the communication you've received and sincerely apologize for any confusion or inconvenience caused.
Our aim is always to resolve product issues as quickly and efficiently as possible, and we're disappointed to hear that this was not your experience. Customer feedback such as yours is extremely important to us, as it helps us identify areas where we can improve both our processes and our service.
We regret that this situation has left you feeling disappointed with SodaStream and appreciate you bringing your concerns to our attention.
Kind regards,
Team SodaStream
I would like to personally thank Kathy…
I would like to personally thank Kathy for the exceptional support I received.
The issue I experienced was not caused by SodaStream but by the courier company. Despite this, Kathy treated my case with genuine care, understanding, and outstanding professionalism. From the very beginning, I felt that she truly cared and was determined to help.
Kathy was incredibly patient, knowledgeable, empathetic, and reassuring throughout the entire process. She went above and beyond to support me, even though the issue was outside of SodaStream’s responsibility. Her kindness and dedication turned what had been a stressful experience into a genuinely positive one.
Customer service like this is rare and deserves to be recognised. Kathy is a true asset to SodaStream, and thanks to her, I have even greater confidence in your company. I will happily continue to recommend SodaStream to my family and friends.
Please pass on my sincere appreciation and thanks to Kathy. She is a wonderful ambassador for your brand, and I hope she receives the recognition she truly deserves.
Thank you once again, Kathy, for your kindness, professionalism, and exceptional support.
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Izabela,
Thank you so much for taking the time to share this wonderful feedback.
We're absolutely delighted to hear about the exceptional support you received from Kathy. While we're sorry that you experienced an issue with the courier, we're pleased that Kathy was able to provide the care, reassurance, and assistance you needed throughout the process.
Your comments about her professionalism, empathy, patience, and dedication are truly appreciated. Going above and beyond for our customers is something we strive for, and it is fantastic to hear that Kathy's commitment helped turn a stressful situation into a positive experience.
We are especially grateful for your recognition that, despite the issue being outside SodaStream's control, Kathy remained focused on finding a solution and ensuring you felt supported every step of the way.
Please be assured that your kind words and appreciation will be shared with Kathy and her management team. We know she will be thrilled to receive such positive recognition for her hard work and dedication.
Thank you once again for your trust in SodaStream and for recommending us to your family and friends. Customers like you make what we do worthwhile.
Kind regards,
Team SodaStream
Outstanding customer support
Outstanding customer support. I was so frustrated by an experience with SodaStream that I was holding on the phone to customer service whilst at the same time on TrustPilot leaving a stinking review when I was lucky enough to be put through to someone in your customer service team (in South Africa) who in the most professional manner, and with what felt like genuine care asked me to hold off for just a few days requesting me to allow her to look into my case, and at the very least (before submitting my review), understand what happened. She promised to call me back with an answer.
The lady who called back (within the promised time frames too) and with with the promised information, offered me various solutions and resolved the issue to my satisfaction in a very professional way.
Your customer service team are a credit to you, hence the reason for your positive review on TrustPilot as a result.
An example of an excellent customer service experience by a wonderful team, please acknowledge the manager on the South African side who did an incredible job placating me and making me feel like she was “on my side” and to Carol for conveying the info found and resolving my issue to my satisfaction.
10 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Nicola,
Thank you so much for taking the time to share this wonderful feedback.
We're delighted to hear that, despite your initial frustration, our customer service team was able to turn your experience around. It means a great deal to us that you felt listened to, supported, and kept informed throughout the process.
We're especially pleased to hear that the team member you spoke with took the time to understand your concerns, followed through on her commitments, and ensured you received a callback within the promised timeframe. It's also fantastic to know that Carol was able to provide the information you needed and resolve the issue to your satisfaction.
Providing genuine care, ownership, and effective solutions is what we strive for, and your comments are a wonderful reflection of that. We will be sure to share your feedback with the relevant team members and their management team, who will be thrilled to receive such well-deserved recognition.
Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your support and your kind words.
Kind regards,
Team SodaStream
Two issues resolved immediately
raised a ticket with two issues. Expected that i will have to follow up but both was solved within a day and no further back and forth. Very unusual and a good outcome.
10 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Hs
Thank you for taking the time to share your experience.
We're delighted to hear that both of your issues were resolved within a day and that the process was straightforward, without the need for repeated follow-ups. We understand how valuable it is to have queries handled efficiently the first time, and we're pleased that our team was able to provide that level of service.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing SodaStream, and we're glad we could deliver a positive experience.
Kind regards,
Team SodaStream
Great customer service
Great customer service. You are able to speak to a real person which makes all the difference. Very helpful.
17 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Nancy,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with our customer service team. We understand that sometimes speaking to a real person can make all the difference, and we're pleased that our team was able to provide the help and support you needed.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team SodaStream
Solved my problem with efficiency
Solved my problem with efficiency
1 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jenny Orange,
Thank you for your review!
We're delighted to hear that your problem was resolved efficiently. Providing quick and effective support is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Great customer support
My soda stream machine stopped working properly (it was 8yrs old) so I e-mailed sodastream to find out if there was anything I could do to fix it. I received a prompt response with further questions which lead to a very friendly and thorough phone assessment. There was nothing that could be done to fix my machine. I was offered discount on a new one and the order was set up for me.
17 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your SodaStream machine stopped working after 8 years of use, but we're delighted that our customer service team was able to assist you promptly. It's great to know that the email support, follow-up questions, and phone assessment were helpful and thorough.
While we're disappointed that your machine could not be repaired, we're pleased that we were able to offer a discount on a replacement and make the ordering process as smooth and convenient as possible.
Thank you for your loyalty to SodaStream over the years. We truly appreciate your kind words and hope you enjoy your new machine for many years to come!
Kind regards,
Team SodaStream
Overall a great service
The service is very efficient and easy to use. When I have had any queries these have been answered very efficiently from lovely members of the customer service team. Highly recommend.
17 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Ails,
Thank you so much for your wonderful review!
We're delighted to hear that you've found our service efficient and easy to use. It's especially rewarding to know that our customer service team has been able to assist you promptly and make your experience a positive one.
Your kind words and recommendation mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you for being a valued SodaStream customer!
Kind regards,
Team SodaStream
Sodastream losing returns
Started out as a great system, but the last 3 exchanges have resulted in constant emails telling me to return my cylinders when I have. Use In post to return them any local petrol station. Get an email saying they've recieved them and then a barrage of emails threatening me with a £10 fine if I dont return them - even when they say they have them.
It's really not worth it anymore. The staff really aren't helpful wanting tracking number nearly 4 months after return.
Think I'll just exchange at Currys or Sainsbury's from now on, and not have to worry abput getting them used.for a certain date.
18 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jane,
Thank you for sharing your feedback. We're sorry to hear about your recent experience with our cylinder return process.
We understand how frustrating it must be to receive return reminder emails and potential charge notifications after you've already returned your cylinders and received confirmation that they were received. This is certainly not the experience we want for our customers.
We also appreciate your comments regarding the request for tracking information several months after the return. We understand that this can be inconvenient, particularly when you have already followed the return process correctly.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams for review as we continuously look for ways to improve our customer experience and cylinder exchange process.
Thank you for being a SodaStream customer, and we appreciate you taking the time to bring this to our attention.
Kind regards,
Team SodaStream
problem solved
I managed to duplicate my order..I phoned Elizabeth who dealt with the issue with expertise and I now have the order I wanted and the money back in my account with one promt phone call..many thanks
13 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Gerry,
Thank you for your wonderful feedback! We're delighted to hear that Elizabeth was able to resolve the duplicate order quickly and efficiently for you.
We'll be sure to pass on your kind words to her. It's great to know that one phone call was all it took to get the correct order arranged and your refund processed.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
Not a money saver and also...
Three things to think about
1. money
2. convenience
3. conversation topic / virtue signalling
Money-wise it doesn't quite make sense. A cylinder costs £25 and gives you up to 60L per SodaStream. That's 41p per liter. If you go on ASDA right now, you can get a 2L bottle for 84p so 42p per liter. Nearly identical.
Convenience - yea, it's nice to have but it's also a bit of a faff. You need to find a place to put the device and the bottle, cylinders, etc. Returning is a pain too if you're like me and hate messing about with parcels etc.
Conversation topic - yea, it's more socially flattering to say "I have a soda stream" then "I buy sparkling water in bottles" but to each his own.
Hope this helps. Consider the above and decide what's right for you.
1 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi MP,
Thank you for sharing your thoughts and taking the time to provide such a detailed perspective.
We appreciate that customers may have different priorities when deciding whether SodaStream is right for them. While cost and convenience are important considerations, many of our customers enjoy the flexibility of making sparkling water at home, customising carbonation levels to their preference, and reducing the need to purchase and carry home multiple bottles of sparkling water.
We also understand that cylinder exchanges and storage may not suit everyone's lifestyle, and we value your honest feedback regarding your experience.
Thank you again for contributing to the discussion and helping others make an informed decision.
Kind regards,
Team SodaStream
Getting the discount
When I bought my sodastream from Amazon, it came with a "Register your machine and Get $10 off your first gas exchange!" So I registered the machine, but didn't receive a code for the discount. I contacted the support people at sodastream, and they emailed me the code. All sorted!
16 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Rosie,
Thank you for your great review! We're delighted to hear that our Customer Care team was able to quickly help resolve the issue with your registration offer and get your discount code to you.
We're pleased everything was sorted for you, and we appreciate you taking the time to share your experience.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
Excellent and very prompt response from…
Excellent and very prompt response from Mike at Customer Services. Am example for other suppliers for sure! Julian
15 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Julian,
Thank you for your fantastic review! We're delighted to hear that Mike provided such an excellent and prompt response to your query.
We'll be sure to share your kind words with him. Feedback like yours means a great deal to our team, and we're thrilled that your experience has set such a positive example.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Excellent customer service by …
Excellent customer service by Lindanagie Parak. She was very helpful and efficient and dealt promptly with my query.
16 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Piet,
Thank you for your wonderful feedback! We're delighted to hear that Lindanagie Parak provided excellent service and was able to assist you promptly and efficiently.
We'll be sure to pass on your kind words to Lindanagie, who will be thrilled to know her efforts made such a positive impact.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
I had a quantity of bottles that were…
I had a quantity of bottles that were hidden in our large pantry and I needed to get them returned to the company. I discovered the bottles whilst de-cluttering our house following the death of my wife.
The responses by email were very polite and to the point and the driver who picked up the bottles was a good sort, who enjoyed a bit of doorstep banter. Overall a top class experience. I would give 6 stars if it were possible.
16 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Denniss,
Thank you for your wonderful review. First, please accept our sincere condolences for your loss.
We're delighted to hear that our team was able to make the return process as smooth as possible during what must have been a difficult time. It's great to know that our email support was helpful and that our driver left such a positive impression as well.
Your kind words truly mean a lot to us, and we'd gladly accept that sixth star if we could!
Kind regards,
Team SodaStream
I cannot fault the support the company provides.
I cannot fault the support the company provides, I had an issue with an order being shown as despatched from Soda Stream but the couriers tracking claiming they had not receive the package. I contacted support and the issue was resolved with 24 hours. I'm impressed.
14 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Mark,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to quickly resolve the issue with your order and provide the assistance you needed.
We understand how frustrating conflicting tracking updates can be, so we're pleased we could get everything sorted within 24 hours. Your kind words mean a lot to us.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Superb customer service!
It was Saturday afternoon when I realised my last cylinder was empty 😱
I adjusted my order online & sent an email asking if it could be sent as soon as possible, expecting it would take at least a week.
The lovely Sodastream customer support replied by email half an hour later - & by midday on Wednesday Evri delivered my cylinders!!
Very impressed with Sodastream’s excellent customer service ⭐ Special thank you Nicky for your swift response 🥰
15 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Cath,
Thank you for your fantastic review! We're delighted to hear that our team could help get your cylinders to you so quickly when you found yourself on your last one.
A special thank you for recognising Nicky's efforts we'll be sure to pass along your kind words. It's wonderful to know that her swift response and support made such a positive difference to your experience.
Thank you for choosing SodaStream and for sharing your feedback!
Kind regards,
Team SodaStream
Lucrecia was exceptionally helpful and…
Lucrecia was exceptionally helpful and dealt with my request in a friendly and timely manner. I was very impressed and intend to be a longtime customer.
16 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Katlaw,
Thank you for your wonderful feedback! We're delighted to hear that Lucrecia was able to assist you in such a friendly and timely manner.
We'll be sure to pass your kind words on to her. It's always rewarding to hear when our team has made a positive impact, and we're thrilled to know that you've chosen to remain a valued SodaStream customer for years to come.
Kind regards,
Team SodaStream
Great service - yet again!
I have always had great service from Sodastream going back man, many years. This week I had an issue which was quite complex and the advisor Sarah Naidoo dealt with it in a most professional, kind and thorough way. A real masterclass in customer service. Well Done Sarah and thank you !!
14 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Gerry,
Thank you for your continued support over the years. We're delighted to hear that you've consistently had great experiences with SodaStream.
We're especially pleased that Sarah Naidoo was able to assist you with your complex issue in such a professional, kind, and thorough manner. We'll be sure to pass on your wonderful feedback to her, she'll be thrilled to know she made such a positive difference.
Thank you for your kind words and for choosing SodaStream.
Kind regards,
Team SodaStream
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