Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently foll... Toon meer
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Lees wat reviewers zeggen
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
Bedrijf heeft geantwoord
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream. From first contact to final resolution she has bee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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Problem solved over order error
I was sent 2 cylinders when I ordered only one. A warehouse error apparently. I was concerned how this would affect the returns procedure. I chatted with a very helpful agent called Bella who answered all my questions and gave me sensible advice. Problem solved
27 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Netta Brandrick,
Thank you for your review!
We're sorry to hear about the warehouse mix-up, but we're delighted that Bella was able to put your mind at ease and provide clear, practical advice regarding the cylinder returns process.
It's wonderful to hear that she took the time to answer all your questions and help resolve your concerns. We'll be sure to pass your kind feedback on to Bella she'll be thrilled to know she made a positive difference.
Thank you for your understanding and for taking the time to share your experience with us.
Kind regards,
Team SodaStream
Excellent customer support service given
I recently had an issue with the ‘swap’ service as Evri delivered the new ones but would not take the old ones back. I was extremely impressed by Lucrecia in customer support who responded quickly and promptly arranged collection of the empties. Whilst I would have preferred not to have a problem I was very impressed with their customer support.
25 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jacky,
Thank you for taking the time to share your experience!
We're sorry to hear that there was an issue with the swap service and that the empty cylinders weren't collected as expected. However, we're delighted to hear that Lucrecia was able to step in and quickly arrange a collection for you.
Providing prompt and effective support when things don't go quite to plan is something we take great pride in, so it's wonderful to know that Lucrecia's assistance left such a positive impression. We'll be sure to pass on your kind words to her.
Thank you for your patience and understanding, and for recognising the efforts of our customer support team.
Kind regards,
Team SodaStream
Excellent customer service given by…
Excellent customer service given by Tracey. I had a discount code that didn’t work at check out and she swiftly resolved the issue with minimum effort on my end. I wish other companies were as efficient, polite and effective!
24 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Becky,
Thank you for your fantastic review!
We're delighted to hear that Tracey was able to quickly resolve the issue with your discount code and make the process as smooth and hassle-free as possible.
Providing efficient, polite, and effective service is exactly what we strive for, so it's wonderful to know that Tracey delivered such a positive experience. We'll be sure to pass along your kind words she'll be thrilled to receive the recognition.
Thank you for choosing SodaStream and for taking the time to share your feedback. It truly means a lot to us!
Kind regards,
Team SodaStream
Parcel was damaged in transit
Parcel was damaged in transit, I was refunded straight away and a new order was created.
25 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Hayley Jayne,
Thank you for your review!
We're sorry that your parcel was damaged during transit, but we're pleased to hear that the issue was resolved quickly and smoothly. We always aim to make things right as soon as possible, so we're glad that your refund was processed promptly, and a replacement order was arranged without delay.
Thank you for your understanding and for taking the time to share your experience. We appreciate your support and hope you enjoy your SodaStream products once they arrive safely.
Kind regards,
Team SodaStream
Solved issue no hassel
My order arrived damaged and Kathy from customer service sorted with a replacement straight away, very polite and professional.
25 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Gayle Black,
Thank you for your review!
We're sorry to hear that your order arrived damaged, but we're delighted that Kathy was able to resolve the issue quickly by arranging a replacement for you.
We'll be sure to pass on your kind words to Kathy. Providing polite, professional, and efficient service is what we strive for, and it's wonderful to know that your experience reflected that.
Thank you for your understanding and for taking the time to share your feedback.
Kind regards,
Team SodaStream
Avoid SodaStream
Purchased an E-TERRA and paid extra for two extra cylinders.
Soda Stream then take an unauthorised £20 payment from my account as I don't refill the cylinders with them.
(To expensive, much cheaper to do locally )
Customer service is diabolical / non existent / did not take my complaint seriously and I've had to raise a case with my bank.
If you really need one of these I would look into another brand
26 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Garry Williams,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the cylinder charge and the level of service you received. We appreciate that unexpected charges can be concerning, especially when you feel your complaint has not been addressed satisfactorily.
The £20 charge relates to the cylinder value, which applies when cylinders supplied under the exchange programme are not returned to SodaStream. However, we recognise that there may be circumstances where customers have questions or concerns about these charges, and we always aim to explain the process clearly and investigate any issues thoroughly.
We're disappointed to learn that you felt your concerns were not taken seriously and that you had to escalate the matter further. This is not the experience we want for our customers, and your feedback will be shared with the relevant team for review.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream
I looked at many variations of similar…
I looked at many variations of similar products as soda stream, and obviously soda stream came out on top, not only for the quality of their machine but also because it's a well know company and most stores sell there products, I'm really imprest and happy that I chose Soda Stream. Now having and using it it's saving me money on the alternatives, and I've used customer service which solved a small problem of empty gas bottle return. I would highly recommend.
17 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Kenneth Waterhouse,
Thank you for your fantastic review!
We're delighted to hear that, after comparing different sparkling water systems, you chose SodaStream and have been so pleased with your decision. It's wonderful to know that you're enjoying the quality of your machine, finding it cost-effective, and benefiting from the convenience of our products being widely available.
We're also pleased that our Customer Service team was able to quickly assist with your empty cylinder return query and provide a positive experience.
Thank you for your recommendation and for taking the time to share your feedback. Reviews like yours mean a great deal to us.
Kind regards,
Team SodaStream
My email query was answered swiftly and…
My email query was answered swiftly and helpfully.
24 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Sally Paggetti,
Thank you for your review!
We're delighted to hear that your email query was answered both quickly and helpfully. Providing prompt and effective support is something we strive for, so it's wonderful to know we were able to meet your expectations.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
The website was a bit confusing to me…
The website was a bit confusing to me (I am inept) but Lungile, in customer service, made everything easy and straightforward, thank you, service second to none.
27 juni 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Will Brown,
Thank you for your wonderful review!
We're delighted to hear that Lungile was able to turn what felt like a confusing experience into an easy and straightforward one. Please don't be too hard on yourself we're always here to help, and it's great to know that Lungile provided the guidance and support you needed.
We'll be sure to pass on your kind words to her. Recognition like this means a lot to our team, and we're thrilled that you found the service to be second to none.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Everything was good
Everything was good, delivery was very fast, customers cervice was helpful. Thank you
20 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Iwka,
Thank you for your lovely review!
We're delighted to hear that everything went smoothly and that you were happy with both the fast delivery and the support you received from our customer service team.
Providing great products, speedy delivery, and helpful service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream
Really love our sodastream
Really love our sodastream! This is the second one we’ve had over the years and we mainly use it for sparkling water. Although, I have just noticed some lovely new flavours! I use the subscribe and save for the replacement gasses which is great and can easily be adjusted to suit your needs. My only criticism is that it’s not easy to find how to return the old cylinders. It would make life easier if there was a link on the order page instead of having to go to FAQ.
24 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Catie,
Thank you for taking the time to share your experience!
We're thrilled to hear that you're enjoying your SodaStream and that it's become such a valued part of your daily routine. It's wonderful to know that you're making the most of our Subscribe & Save service and discovering some of our newer flavours too!
We also really appreciate your constructive feedback regarding the cylinder return process. Customer insights like yours are incredibly valuable, and we understand how having a direct return link on the order page could make the experience even more convenient. We'll be sure to pass your suggestion on to the relevant team for consideration.
Thank you for your continued loyalty and support over the years. We hope you enjoy many more refreshing sparkling drinks with your SodaStream!
Kind regards,
Team SodaStream
Excellent Customer Service
Excellent Customer Service and shout out to Sarah who diligently and patiently dealt with my query until I realised and understood the mistake was entirely mine!
15 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi K Lawrence,
Thank you for your wonderful review!
We're delighted to hear that Sarah provided you with such excellent customer service. Her patience and dedication are exactly what we strive for, and we're so pleased she was able to help you work through your query and reach a clear resolution.
We truly appreciate your honesty in sharing your experience, and we'll be sure to pass your kind words on to Sarah. Recognition like this means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to leave us your feedback.
Kind regards,
Team SodaStream
Rectifying missing returns
I contacted sodastream regarding a charge for non return of gas canisters. Elizabeth was extremely helpful in locating the returned bottles and rectifying the issue. Every time I contact sodastream customer services they are always very polite and helpful.
15 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi there,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that Elizabeth was able to assist you with the non-return gas cylinder charge and quickly locate your returned cylinders to resolve the issue. We'll be sure to pass on your kind words to her.
It's especially rewarding to know that every interaction you've had with our Customer Service team has been positive. Providing friendly, helpful, and efficient support is always our goal.
Thank you for your continued support and for choosing SodaStream.
Kind regards,
Team SodaStream
Had an issue with my account
Had an issue with my account. Kathy resolved it quickly & efficiently. Also the Sodastream products are realy good. I have a Sodastream Terra & make my own lemonade & tonic waters. Really flavourful & works out cheaper. Definitely recommend to all
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jas Gill Old,
Thank you for your fantastic review! We're delighted to hear that Kathy was able to resolve your account issue quickly and efficiently.
It's also wonderful to know that you're enjoying your SodaStream Terra and creating your own lemonade and tonic waters. There's nothing better than great-tasting sparkling drinks that are both convenient and cost-effective!
We'll be sure to pass your kind words on to Kathy, who will be thrilled to hear your feedback.
Thank you for your recommendation and for being part of the SodaStream family.
Kind regards,
Team SodaStream
Fantastic customer service (i never can…
Fantastic customer service (i never can normally be bothered leaving review but the service in my case made me think it was worth it). I have ordered multiple times with no issues but what shows a company is how they deal with you when there is an issue and it could not have been simpler. Package arrived missing contents (obviously a delivery issues) but a quick form populated on the website (late at night) and an email was waiting for me first thing in the morning, quickly confirm a couple of thing and by lunch i get a notification my missing items were on the way. It was such an easy process - thank you very much customer service (request 9817042)
22 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Christopher Mcguire,
Thank you so much for taking the time to leave such a wonderful review! We're especially grateful to hear that our customer service team made the process so simple and stress-free for you.
While we're sorry that your package arrived with missing items, we're pleased that the issue was resolved quickly and efficiently. We always strive to make things right as fast as possible when something goes wrong, so it's fantastic to know that your experience reflected that.
We'll be sure to share your kind feedback with the team who handled request 9817042. Knowing that our support was worthy of a review means a great deal to us.
Thank you for your continued support, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Kathy could not have been more helpful…
Kathy could not have been more helpful taking me through how to move from an old and loved soda stream classic to a new model after I ordered the wrong cylinders.
23 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Martin,
Thank you for your fantastic review! We're delighted to hear that Kathy was able to help you make the transition from your trusted SodaStream Classic to a new model and assist with the cylinder mix-up.
We'll be sure to pass your kind words on to Kathy, who will be thrilled to know her support made the process easy and stress-free. We truly appreciate your loyalty over the years and hope you enjoy your new SodaStream for many more to come.
Kind regards,
Team SodaStream
Great offer and service on an upgrade
Great service. We have had a sodastream for some years and wanted to upgrade. When we contacted sodastream, we didn't really think they'd help with any upgrade, especially with have 8 normal cylinders!!
However from first contact we got offered a discounted sodastream machine and they have exchanged all 8 cylinders (older style) for the new click cylinders.
Great service and quick and easy to deal with.
6 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Alan Fish,
Thank you so much for your wonderful review! We're delighted to hear that your upgrade experience was smooth and exceeded your expectations.
It's great to know that our team could assist with upgrading your machine and exchanging your older cylinders for the new Quick Connect cylinders with ease. We always aim to make the process as simple and convenient as possible for our customers.
We truly appreciate your loyalty over the years and are thrilled that you're enjoying your new SodaStream setup.
Kind regards,
Team SodaStream
Two gas canisters that went AWOL whilst being returned…
I received a email informing me I had failed to return two canisters within the 90 day window.
I rang Customer Service, the call was answered promptly and my query dealt with in a very helpful, positive and kind manner. Not only an excellent product, but great customer service!
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Camilla,
Thank you for your wonderful review!
We're delighted to hear that your query regarding the cylinder returns was resolved quickly and efficiently. Providing prompt, helpful, and friendly support is something we strive for, so it's fantastic to know that our customer service team was able to assist you in such a positive manner.
We're also thrilled to hear that you're enjoying our product and that your experience with our customer service matched your expectations.
Thank you for taking the time to share your feedback and for being a valued SodaStream customer.
Kind regards,
Team SodaStream
Delivery company 😞 sodastream were 😁
Now the delivery company were useless but sodastream were amazing Elizabeth delt with my problems and she done a great job and I'm now the happy owner of a sodastream and I love it
8 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Graham
Thank you so much for your wonderful review!
We're sorry to hear that you experienced difficulties with the delivery company, but we're delighted that Elizabeth was able to support you and help resolve the situation. Providing excellent customer service is something we pride ourselves on, and we're thrilled to hear that Elizabeth did such a great job.
Most importantly, we're pleased that everything was resolved and that you're now the happy owner of a SodaStream and loving it!
We'll be sure to pass your kind feedback on to Elizabeth, who will be delighted to receive your recognition.
Thank you for choosing SodaStream and welcome to the SodaStream family!
Kind regards,
Team SodaStream
RIP Off
I have just returned 4 empty SodaStream cylinders directly to SodaStream. They have only refunded me the deposit on 3 of them. Having spent 37 minutes on the phone to them they admit they received all 4 cylinders but flatly refused to refund the extra cylinder.
Frankly this is terrible customer service and verging on fraud.
They admit they have my empty cylinder but are refusing to refund it. When I suggested they should send it back to me they said they could not do this.
Really cross!
What a pathetic response from SodaStream! They have effectively diddled me out of £10 and there response does not address this situation. My advice is not to use their cylinder purchase and replacement service. It is clearly not fit for purpose and they are clearly happy to rip off their customers. Terrible customer service - SodaStream you should be ashamed!!!
22 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Mr JA,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must be, particularly after taking the time to return all four cylinders and then spending a considerable amount of time trying to resolve the issue.
We appreciate your concerns and would like to assure you that we take matters relating to cylinder returns and refunds very seriously. We are disappointed to learn that you were left feeling that your concerns had not been adequately addressed, especially after it was confirmed that all four cylinders had been received.
This is certainly not the level of service we aim to provide, and we regret the inconvenience and frustration this has caused. We encourage you to contact our Customer Care team directly with your case details so that the matter can be fully reviewed, and any discrepancies investigated further.
Thank you for bringing this to our attention. Customer feedback is invaluable in helping us improve our processes and service.
Kind regards,
Team SodaStream
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