Solgaard Reviews 

After two years of use our wheels on our suitcases became hard to turn. Solgaard made it easy to request replacements for the wheels. Their response was quick. I was impressed by how professional the agent was that dealt with our issue.

I have owned this luggage for 5 years now and I still love it. I don't really have to unpack, just hang it up. I recently noticed a small crack in the shell and I contacted customer service and sent them a picture. I know how tough the airlines are on luggage so I did not know if they could do anything for me. They contacted me right away and apologized for the inconvenience. They told me they would send me a replacement. The original case was the smaller carryon that conformed to European standards. I asked if the replacement piece could be the larger one that works well on domestic airlines and they said fine and only charged me the difference in the cost of the new case. It is difficult nowadays to be able to talk to a person from customer service let alone get any satisfaction. Everyone I heard from was helpful, respectful and quick to respond. I have loved this product and have been singing its praise to anyone that would listen. That was before my interactions with customer service. More companies should put as much importance on customer satisfaction as Solgaard does. I will continue to sing their praise to anyone who will listen.

I bought a Solgaard Backpack over the holidays. I love all the organization and structure the pack has. When I started noticing some issues with the straps, Solgaard was extremely responsive. My issue was resolved in a few emails back and forth, and I have a replacement on the way!!

About 4 years ago, I purchase a Solgaard suitcase as I loved the closet organizer aspect. It's a great suitcase. The handle is super sturdy and easy to maneuver. My husband has a Samsonite, and the handle is already bent and flimsy, not Solgaard. I recently noticed a crack in my hard-shell suitcase. I reached out to Customer Service, showed some photos, sent a video of the damage and next day, they shipped me a brand new replacement suitcase! I am beyond thrilled with them backing their lifetime warranty and sending me a new suitcase. Thank you, Solgaard!

Great suitcases and when one of ours cracked they replaced it immediately with no questions. Fast, polite service!

We have been using Solgaard suitcases for years - we have both the Carry-0n and Check-In versions. Our sets have visited St. Eustatia, St. Martin, Germany, France, Austria, Hungary, Italy and across the US. On our most recent trip, one of the domestic airlines were not so gentle with one of the suitcases and caused damage. I contacted Solgaard Support and Kristine from the Solgaardian Squad replied to my request. Without hestitation, Kristine initiated a new case to be sent to us without charge. This is service that exceeds expectations - thank you!!!!!

Love the product and their warranty. Customer service is quick and on point. Emailed Solgaard and got a response from one of their reps, Kristine. She handled it flawlessly. Just had to send some details and a photo and it felt like it was taken care of in moments. Sent the email less than a week ago and the new luggage is already set to arrive tomorrow. The only delay was my response time or it may have already gotten here. Will be purchasing more products in the future.

The product is excellent and the customer service matches, thank you Silgaard!

Love my Solgaard Carry On Closet and travel with it almost weekly. Had a part break on a recent trip and contacted Solgaard for help. Armely helped me with my situation and resolved the issue quickly. The customer service is outstanding and one of the reasons I recommend Solgaard to others. Thank you Armely!!!!

I experienced a defect with the Shortex fabric of my Venture bag affecting the longevity use of my bag. When I expressed my disappointment to the Solgaard team about the bag not living up to its reputation, they were quick to respond and initiate a replacement bag to be shipped to me. I am grateful for the quick and kind customer service to address my concerns.

After losing a wheel on my 3-year-old Solgaard luggage, I was delighted that Solgaard support was able to provide a replacement without any hassle or issue! I recommend buying Solgaard and reaching out to their helpful support team if you have ANY post-sales issue -- they're very helpful, kind and customer-centric.

We've purchased 2 large and 2 carry on suitcases with closet hangers and we love these products. The large suitcases with closets are especially great for Europe where closet space is often extra minimal. We also purchased two of the backpacks which are great as well. Twice there were issues: a closet hanger strap broke and a suitcase shell cracked (small crack at a corner). Both times Solgaard replaced the items at no cost and with no hassle. LOVE this company and HIGHLY recommend their travel products.

Outstanding products and customer service! Their solar backpack is the best I have ever had and they even built it where it won't fall over and stand up on it's own. I used it so much over the last 6 years I wore it out so I purchased a new one. The original came with a solar charging pack, but it stopped working. Even though it was out of warranty when I emailed their customer support and told them I bought the new backpack and explained the solar charger stopped working they sent me a new charger and gave me a free upgrade! Customer for life!

I have purchased 2 different back packpacks and the check in and carry on closet. Great products for frequent travelers and you really can't get more efficient packaging and unpacking system than this. Had one check in closet shell Crack. Customer support was great and very helpful with the warranty process. One suggestion is i wasnt able to get the same color replacement but I travel alot and needed it replaced quickly so I got another color. Solgaard shout at least up stock by 300-500% as it would easily sell hands down. That way people can have better access to the products with out having to wait.

Solgaard has been exceptional in every way! Beginning with my purchasing experience, questions about function and warranty claims everyone has been very helpful! I will continue to use and buy Solgarrd for years to come!

I have never had a better experience with customer service like Solgaard. They were extremely quick to respond to my issue and resolved it in within 24hrs! Fantastic customer service. The company stands by their product and its warranty! I would highly recommend this product to all.

We have purchased 4 bags. Our last bag, did crack on our flight to Japan. Solgard customer service was easy to contact via email. They requested pictures and warrantied the bag immediately. We will receive a new one within a couple of weeks. Great customer service. A brand you can trust!

I purchased a carry-on closet and weekend voyager in 2024. I don't use the closet feature inside, it is better using packing cubes. My biggest complaint is the wheels. From the first trip the wheels would not roll smoothly. The wheels get caught on every transition from carpet to hard surface, getting off escalators and moving sidewalks, thresholds from outside to inside the terminal to just difficult to push. Yes PUSH not glide. Extremely frustrating as the wheels are more work than if I actually carried it. Getting ready for another trip and finally ordered a suitcase from another company. Will not recommend and will not purchase from this company again.

Customer service was easy, efficient, solved my issue promptly. Armely was great at fixing the problem and getting things resolved.

Recently got the Atlas rolltop backpack, and it is AWESOME. Works great for traveling with right amount of compartments and pocket, and convenient space. I had a small issue with one of the accessories that had come with it, and that was fast and easy to get settled. Highly recommend!

I had my suitcase for 3+ years and it worked wonderfully. It got a crack in the top corner on my most recent trip. I contacted Support (Jess) and they responded within an hour! I sent all info and they ordered me a new suitcase the same day!

Fantastic Customer Support and extremely friendly!