Solgaard Reviews 

Unfortunately, I had to submit a warranty claim after the handle on my Solgaard bag broke during a trip. Solgaard’s customer service was excellent! They responded quickly, were extremely helpful, and had a replacement order sent out at no charge.

I love my Solgaard bag and was really disappointed when it broke, but the way their team handled the situation made a huge difference. Their responsiveness and willingness to stand behind their product were greatly appreciated.

Thanks to Solgaard’s excellent customer service, I’ll have a new bag soon!

Suitcase itself is actually pretty descent. Getting support after purchase for replacement parts, and lets face it, at some point an airline is likely to damage something, is about the worst customer service I've experienced in a long time. My damage wasn't airline related, I needed a replacement for the shelf inside the suitcase. Even though they looked up my original order before sending it out, they sent the wrong shelves that didn't fit in my suitcase. This was May 2026. It's not August 2026 with over a dozen calls and emails to them... they have shipped 5 parts to "fix" this over that time period (one time it was a replacement wheel even), refused to expedite shipping an of them although they fully admitted it was their warehouse issue. They told me both in email and on the calls they didn't want back the incorrect parts. I've had to send them pictures, with a tape measure showing them the correct sizes as ever one I received was also labeled incorrectly so they had no clue what was being shipped or what was incorrect. Now 4+ months later and they say the only way they will "send the correct part" is if I return all the incorrect parts which they told me IN WRITING to dispose of. I'd stay away because of the service!!! The luggage isn't bad, although the many newer and lighter options are probably better these days and you can easily buy a shelving insert online to do the same thing without the hassle of dealing with this company.

I recently returned from an international flight and upon retrieving my large check-in closet from the baggage carousel at the airport it was cracked by the hinge and not repairable. I emailed Solgaard customer support and within a day they have already scheduled a shipment to me with a replacement bag. They stand behind their product for which I am grateful. I love this bag and truly respect this company’s service commitment.

Kristine was great to work with in getting our damaged luggage replaced. She kept me informed of what was required to file my claim and quickly got us a replacement.

I’m a travel advisor and spend a LOT of time traveling with luggage.

I absolutely LOVE my Solgaard Carry-On Closet, and I recommend it to my clients all the time. Being able to pull the closet out when you arrive and have everything organized makes unpacking so much easier. And if there isn’t an actual closet in the room, I simply use the luggage itself as the closet holder. It works brilliantly. For Europe and international travel I think this is a MUST.

But what really impressed me is the guarantee and customer service. I’ve had two instances where I used the guarantee. Both times, Solgaard responded quickly and sent me a new product.

Amazing product. Amazing service. And an amazing guarantee. As someone who travels frequently and recommends products to my clients, I couldn’t be happier with Solgaard!

I love my Solgaard carry on closet. I've taken it on many trips, and paired with a small backpack, I can be away for 7 or more days. On a recent trip to Morocco, the luggage got a crack. I was hesitant to call for replacement as I was not even sure how the crack happened. They were so accommodating and replaced the luggage without question. Great product. Great customer service. Highly recommend.

I ordered a suitcase and carry on bag on July 20. Was told it would arrive in time for my trip. Did not. It is now August 11 and I have yet to receive my bags or a refund. HORRIBLE customer serve.

Solgaard has good ratings for a reason. Not only is their product very good, but their helpfulness and integrity is top notch, too. They fully stand behind their lifetime warranty. I had my large walk-in closet case damaged by the airline after it was a couple years old, and Solgaard quickly and effortlessly replaced it - no questions asked. I simply emailed them an image of the damage, and POOF! Product replaced!

I love the suitcase. What I love even more is the customer service. When I had an unexpected problem with my suitcase they helped me right away and sent a replacement without much ado.

I highly recommend Solgaard!

I have 3 suitcases . I had a problem with one unit that had a crack and their warranty actually works. It was an easy process for replacement which is not typical in this industry
Based on this experience I would definitely recommend their product

The customer service and logistics from this company have degraded considerably. It’s amazing how things can change from 2 years ago.

Stood by their lifetime warranty! Fellow travelers, I am not one to write a review - ever. However, I feel compelled to tell you about my exceptional experience with Solgaard. Mainly because it happens so rarely that we are actually satisfied with customer service and a product. In early 2023 I purchased two 22inch suitcases and have been on over 30 international trips since then. Over period of time both suitcases started to crack in the corner where the black metal tab is bolted into the plastic. I love these suitcases. They’re so easy to handle, beautiful and whether you use the hanging closet or not, it is easy to pack a lot in such a compact case. I contacted Solgaard customer service center via email, and sent a few pictures asking if they might please honor their warranty. Much to my surprise and a few emails later, two brand new Solgaard 22inch suitcases appeared in my doorway. I am overjoyed with the service that I received from Jess on the Solgaard Team. Even though I did not have my original receipt, had moved, and had also changed my last name- she found my original order and processed my claim. They also allowed me to donate the two used suitcases. These suitcases are stylish and I love the combination locks. I’ve never had a problem with the TSA approved combination locks, domestically or internationally. I would highly recommend them. Yes I know they’re a little pricey, but they are worth it. Especially when you know if one wears out you’re going to get a replacement. A company that honors their lifetime warranty! I feel like I won the suitcase lottery - thanks guys. You have a customer for life.

Armely was super helpful in fulfilling my request for warranty. My family and I all love Solgaard luggage- we have several bags and always recommend them to others. My carry on latch broke after 2 years of use and it was quickly replaced by Solgaard with Armelys assistance and excellent customer care. Thank you!

Customer service was attentive to my needs and helped me find a resolution for my warranty issue. Strong communication and follow through.

I travel regularly and the Solgaard luggage has been the best I've ever had. They are strong, unique, easy to pack and lock, all of it. The only reason for not giving 5 stars is I think the "closet" is kind of cheezy. You definitely can't pack as much in the closet unit as in the suite case itself so I've only used it once. Other than that it's great. And their customer service is outstanding!

I have 3 bags from Solgaard - 2 check-in bags and one carry on. I find the bags most comfortable to pack in and to wheel. The absence of zips makes them sturdier and easier to use. The shelving system is very good and makes it easy to pack & use. Finally, their customer service is amazing. They truly care to understand the needs of the customer and to support them as required.

I love my Solgaard Check-in Closet Large!!! It is my absolute favorite suitcase ever!!! It gets used all year long for all my work and personal travel! It gets many looks and I recommend it to everyone.
I truly appreciate the customer service. Solgaard’s warranty and response is exceptional.

Great product from a great company.

I had a piece of luggage damaged during a road trip. Damage was at the bottom and I would have needed to buy another just to get home. I contacted solgaard and asked about their policy. After providing requested information and details. The response was “We will be glad to replace your item “. This was all within about 72 hours! Item shipped within next 48 hours!
We own three pieces, if we need another it’ll be a solgaard!

Absolutely the easiest company to work with on luggage needs. Originally I thought their products were pricey, but the customer service makes it totally worth it. The warranty process is also very easy.

The luggage itself is very sturdy and easy to wheel. However, the closet part of this luggage is very cumbersome and not easy to use. I purchased this luggage over 6 months ago, but didn't get a chance to use the closet part until just recently. One of the mesh pockets was ripped and I had to sew it back together. The closet is very difficult to maneuver and wouldn't fit all our clothes for the 12 day trip. For what I paid for this luggage, I expected better quality and easy handling. I contacted the company but they were not helpful because it was past the date I could return it. I wouldn't recommend this luggage.
I contacted the company directly and they were not helpful. They gave me the information to view the video, which I had already seen before packing the luggage. Then told me there was nothing they can do about the flaw in the mesh, that I had to sew before using, since it was well after my purchase date.