Solgaard Reviews 

My suitcase had an issue, and Jess was able to resolve the issue and send a new bag out the next day. Customer service is wonderful!

Hands down the best suitcases I have ever owned!
​As a professional travel guide who travels for a living, my luggage takes a serious beating and clocks thousands of miles. This gear is incredibly tough, but what’s even more impressive? The customer service far surpasses their already exceptional product.
​I now own the entire lineup, from the largest to the smallest, and I recommend them to everyone I meet. As long as I'm on the move, this is the only luggage company I will ever support!

I was so grateful for how smoothly and swiftly my issue was handled.

Love my Solgaard check in closet. I got in June 2021. I have flown a lot with this bag and the shell just cracked 5 years later. Still works perfectly otherwise. Solgaard is honoring their warranty and sending me a brand new one. Great customer service. great product.

Experienced a defect on my bag during the first trip and they sent a replacement. I've purchased three bags from them and feel that the products are very reliable and I appreciate their committment to sustainability and thoughtful packing design.

Solgaard luggage is remarkable. The closet system is truly ingenious and it not only takes advantage of saving space inside the luggage, but also keeps things organized and being folded and compressed, helps to reduce needing to iron or press travel clothing. The luggage is built like a tank with strong locking latches compared to any zipper closures. I just returned from a six week trip to Europe, moving around weekly between many cities and countries via air travel and rail. My carryons have traveled many miles (yes, miles) over all types of rough, rugged cobblestone roads and sidewalks and show next to no signs of wear or failures. Solgaard is truly a premium product that is worth the price I paid.

This was the absolute best and easiest experience I have had with any customer service! They were super kind and helpful, no questions asked!! Absolutely recommend!! AND the luggage is amazing!!

We have purchased matching luggage sets from Solgaard for the entire family. The quality is unmatched and we have been extremely happy taking this luggage on every adventure. Beyond how cool the luggage is (think usable, rollable, sit-on-able, steamer trunk vibe), we have been most impressed by how Solgaard absolutely stands by its products. The customer service is unparalleled. Shoot them an email and it is answered almost immediately. When one of our pieces was damaged recently on a trip to Tokyo, customer service couldn’t be more helpful and accommodating. Zero hassle. A replacement is on its way. (Thank you, Kristine!!)

In an age where companies either make it absolutely impossible to reach customer service or make the experience so arduous that you dread having to deal with the company after purchase, Solgaard stands apart. Do not hesitate to purchase from this company. The product is quality and the company backs their products up without hesitation. What else really do you need? (The ability to sit on the luggage in line? Check!) Honestly, the BEST luggage ever.

Very impressed with and thankful for the customer service we received from Solgaard! Had an issue with our order being incomplete and they took care of the issue ASAP! Will be doing more purchasing from Solgaard in the future.

"I reached out to Solgaard for guidance after my suitcase was damaged during travel, and I was blown away by their response. Their team was prompt, compassionate, and solution-oriented. The experience reinforced why I loved the bag in the first place and made me appreciate the company even more.
I already loved my Solgaard bag for its quality and design, but after experiencing this level of customer care, I love the company even more. Their commitment to their customers, their sustainability philosophy, and their efficiency truly set them apart."
#SolgaardFanForLife

Much better customer support experience than I initially expected. My carry-on (original model) had faulty interior parts since I first purchased this 4+ years earlier. Then, more recently, the outershell cracked horribly without much pressure. After sending in pics to show the damage, I was offered the latest model for a free replacement- exactly what I had hoped it would go. Thank you, Jay for honoring the warranty, replacing the faulty product and for providing general smooth, easy and friendly customer service. You made me give Solgaard another chance when I was sure I'd walk away from the brand forever. Thanks again for your assistance!

Great customer service and was able to help my suitcase lock issue in a timely responsive fashion.

I received a suitcase, and after the closet insert ripped, I reached out for help on getting a replacement through the warranty. Because it was a gift, they helped me by tracking down the original purchase number and getting me the insert within a few days. It was a smooth experience.

Exceptional customer service with a return/warranty issue. Prompt and very responsive.

We returned from a trip and the airline broke the wheel off the suitcase. The airline gave me a hard time about a claim. I have another trip 9 days after the last one. I contacted Solgard on Jun 2nd asking how to buy another wheel. It is 1 week later and they still have not told me how to buy a wheel. They dont answer their phone, they dont return messages, they dont respond on chat and I have sent them 5 emails and they still have not indicated how to just buy a simple wheel. Now I dont have use of my suitcase for my 17 day Europe trip. Customer service could not be worst

I had a carry-on suitcase that I lightly used for a few trips over the course of about 2 years. Then unexpectantly, one of the latches that open the suitcase quit working. I kept telling myself that I would eventually fix it myself, and tried researching and digging into it but could not find a fix for it.

After a year or so, I decide to actually look into the Warranty and that part is indeed covered.

I submitted photos, stated what wasn't working, and withing 24 hours, I was told that I would be receiving a new suitcase. Withing 7 days, I had that new suitcase delivered.

Honorable company, amazing customer service (not AI [I believe]). Would highly recommend.

Shipping time on the website is a lie. You’ll get an email right away saying your purchase shipped. It did not. 7 days after I received that first shipped notification and still nothing actually shipped. Customer service is terrible. They don’t like to respond to emails. Trying to cancel the order doesn’t work either even though it obviously hasn’t shipped yet. Nothing but regret for doing business with this company.

UPDATE: I did finally received my purchase but it was after I purchased a suitcase from another company. I needed a suitcase for a booked trip that I left for before the Solgaard shipment arrived. So I needed to return the Solgaard suitcase. Well they are charging me for return shipping to return their product that they couldn’t ship for over a week. I’ll never purchase from Solgaard again. Hopefully this review helps others avoid the frustration that is buying from Solgaard.

Absolutely the fastest and most comprehensive customer service I have ever received. They stand by their warranties and they remove any barriers to take care of you.

Kristine at Solgaard provided efficient and friendly customer service. We experienced issues with the luggage which were covered under the warranty. There were no delays and we are really happy we made the investment in a company that stands behind their product.

I had a problem with one of my luggage purchases, and their customer service was very prompt in responding, and sent me a new piece of luggage in its place. I am very pleased with Solgaard. I own 3 pieces of Solgaard luggage, and will continue to expand as I love their luggage. Great merchandise! Great company!