Solgaard Reviews 

Terrible experience with this company. I have purchased luggage from them in the past and that has been fine but went to purchase a $200 backpack and what a debacle! Customer service is does not exist and when they do get back to you it’s absolutely useless. Here’s the bright side, while waiting for my order that they couldn’t locate I found a larger bag on Amazon for half the price and it’s AMAZING!! Sent the solgaard back.

From start to finish, this luggage is trash. Do NOT waste your money or time. Pushing the suitcase through the airport, it got caught in a spot in the sidewalk, and CRACKED! Then it happened again to our second one! So bad the airline wouldn't let us check it, and we could barely push on it to close our whole 10-day trip. As soon as we get home, I email with pictures. And the only solution is a replacement. So much for a lifetime warranty! They said we are out of the return window- it took over 3 weeks to receive the luggage, then our trip, no way would I have been in the return window, no matter what I did! DO NOT WASTE YOUR MONEY! Worst suitcase and company ever.

I absolutely love Solgaard products, and i've purchased several items over the last 5 years. My first purchase after countless hours of research was the carry-on closet. The very BEST purchase ever! It's traveled all over the EU, NewZealand, and the states! I originally bought this bag for a 16-day trip to Ireland in 2022. My travel mates were all amazed at how organized and compact my clothes were :-) The shelving (closet) was a complete life saver and kept me on point as we traveled ALL of Ireland! The girl who always over-packed seamlessly kept everything together in one carry-on closet suitcase and unpacked faster than my mates! Ha Ha!!! I also purchased 2 Endeavor Backpacks that I take everywhere when traveling! So much space and compact when you don't need it all. Fits perfectly on the carry-on and both have never met a cobblestone road they couldn't easily get across or down!
In addition to the Weekender, Check-in Closet, toiletry bag, and other items I have to say the customer service has been exceptional!
Last week I took my Medium Check-in Closet on a short flight from ATL to DAB FL only b/c I need to load up an empty suitcase w/ items stored at my sisters home. My mom had just passed and despite my Sky Priority status w/ the airline, they totally trashed my suitcase :( the hinge was mangled, and the corner horribly cracked in two places - making it unusable. They were not helpful when I reached out b/c I'd only seen the damage after arriving home...
Then I called and spoke w/ the kindest human at Solgaard (Joan) in the CX area. She received my photos, calmed my concerns on the phone, and w/in 2 days she had a replacement otw! Joan is a GEM and so kind.
I cannot say enough about the whole experience Solgaard offers!
I'm truly grateful beyond words as Solgaard stands behind their products, and works tirelessly to protect our environment!
I wouldn’t consider buying any other luggage!

You won't be disappointed!
Loyal Solgaard Customer - 4ever!

I was so excited to invest in this great luggage. On my second trip with my carry on the right side of my lock/opening mechanism got busted off. It was not checked, so rough handling was not really an issue. I reached out to Solgaard & was extremely happy with their service. After providing them with some videos & photos, plus, registering my suitcase's warranty, they shipped me a replacement. I really appreciate them for taking care of me like that (Armely helped me). I was really going to be sad to be out on my brand new luggage (that is not cheap) if they didn't replace it or force me to file a claim with the airline. Thanks Solgaard!

Solgaard goes above and beyond to help their customers. You get what you spend in this product. The airline broke off my lock and they were able to look up my order and are sending me a whole brand new suitcase! I appreciate their prompt responses back and forth with me to resolve the issue, and I will continue to support this brand and their products!

Amazing customer service and so environmentally forward! Will never buy elsewhere!

Have had nothing but amazing service from Solgaard!

I had one of their cases for many years and when it finally cracked after getting crushed at the airport they replaced it within days!

A great product and an incredible team!

I researched Solgaard for few years and finally decided to purchase the check-in closet and carry-on closet. I recently was able to travel internationally and used my check-in closet for a two week trip to Europe. The bag is very sturdy and felt of good quality when I received it. I was a bit undecided on how to pack the closet, but quickly figured it out. Having the closet was really great as we moved to different accommodation every two nights. Nice to just hang it and go. However, on that trip I had a few issues with the wheel and closet system. When I returned home, I contacted customer support and Armely replied quickly with resolution and my replacement parts were immediately ordered with several follow up messages assuring me things were in process. This is a testament to how companies respond when things don't go 100% as planned. Things happen, and will continue to happen. It's how the "things" get resolved that speaks of the company and the people there making it happen.

After three years of regular travel and use, my Solgaard suitcase inexplicably split at one of the reinforced corners. Their customer service rep Armely was incredibly prompt, and they replaced the suitcase right away. Given their environmental commitment and quick response, and overall functionality, I highly recommend Solgaard.

Kristina was so helpful to me. She has excellent communication skills in regards to my favorite suitcase !! They truly stand by their work and I’m very grateful it’s an awesome company and this representative is spectacular

I would like to sincerely thank Armely for the outstanding customer support provided regarding the issue with my luggage lock. From the very beginning, she was patient, professional, and truly committed to helping resolve the situation.

In today’s market, products matter — but exceptional customer service is what truly makes a company stand out from the competition. Armely’s support made a real difference in my experience with the brand, and it reinforced my confidence in the company and its commitment to customers.

Thank you again, Armely, for your kindness, responsiveness, and dedication!

The Check in Closet it the best suit case I have ever purchased. Recently the airline managed to damage it so the lock latches would not work. I contacted Solgaard and they replaced the suitcase free of charge after I sent photos and explained what happened! Customer service was amazing! A real warranty!

I have the smallest carry-on that has been used for several 10+ day trips. The makeshift closet has saved me on hiking trips, where I move ~daily between hotels. Absolutely LOVE this suitcase. When I had an issue with an exterior crack, customer service was very responsive to my needs and replaced the carry-on. Solgaard stands behind their products, with a very effective customer service team. Armely was prompt and clear with the initial and subsequent communications. I have and will continue to recommend their products.

The bags are great!! And the customer service even better . Highly recommend.

Bought my 4th piece of luggage from Solgaard in December 2025. Used it in April of 2026. When it came down the conveyor built it looked as if the plane tried to eat it! I made a call to customer service in attempt to get it fixed. Armely asked me to send photos so I did. Next thing I know I’m getting a new large check in to replace my half eaten one. Can’t remember the last time I had such great customer service, seriously. Thank you Armely for your patience and professionalism.

I initially bought a bag for my fiance for Christmas and just within a month of using the bag, the strap started coming undone. So I immediately emailed the company because it’s too expensive for that to happen lol…and they emailed me back right away and gave me a few options. Within 24 hours a new bag was shipped to me. Jess was FANTASTIC and we will order from sologuard again !

I have really loved Solgaard’s products, as well as their customer service! They are very responsive and really make sure that the problem is being solved properly. Armely from the support team has been great to work with regarding a wheel replacement for my bag. He was quick to respond and provided me with everything I was looking for! Their warranty isn’t just a sales gimmick, it’s very helpful and they stand by it! I’d absolutely recommend Solgaard!

These reviews are fake. Its all a scam. They want you to believe that their good reviews means they can be trusted they can't. Horrible service. Never followed through with what they promised. They will probably flood this with more 5* reviews to push it down. DO NOT GIVE THEM ANYTHING!!!!!

Ordered a bag and a luggage suitcase—- suitcase arrived but the venture bag did not. Contacted customer service over 5 times, each time they politely told me nothing and gave me empty platitudes. Nothing came! The customer service is truly unbelievably bad. And now I’m getting emails to invest in the company? They must be putting reviews on this site themselves. This customer service is some of the worst imaginable.

I had a few bags break, life happens, but I trust this product! More importantly, this team is where the trust comes in! I have never had any issues with customer service. They are quick to respond, don't make me feel like the bad guy, and are gracious! In today's world, I will stand by people like this 100%.