Solgaard Reviews 

I had a few bags break, life happens, but I trust this product! More importantly, this team is where the trust comes in! I have never had any issues with customer service. They are quick to respond, don't make me feel like the bad guy, and are gracious! In today's world, I will stand by people like this 100%.

I really wanted to like Solgaard, but unfortunately my experience was incredibly disappointing. I placed an order on 03/13 for a Carry-On Closet Original and a Venture Backpack. The Carry-On Closet arrived within about 10 days, which was great, but the Venture Backpack never showed up.

On 04/08, I contacted customer service to ask why the backpack still had not shipped. I was then informed that the black color I originally ordered was out of stock and was offered the option to switch to blue instead. It was frustrating that I had to reach out first rather than being proactively notified, but I agreed to the color change. I was told a replacement order would be expedited and shipped on 04/09.

By 05/10, I still had not received any updated tracking information or meaningful updates. While the customer service representatives were polite, they ultimately were not helpful in resolving the issue. After nearly two months of waiting, I finally requested a refund on 05/11.

Overall, the experience was extremely frustrating and difficult to deal with. Based on this experience, I would not purchase from Solgaard again.

As with anything, highly recommend you check the 1 and 2 star reviews. I believe they may be spamming fake reviews— the customer service was unbelievably poor. If you want to be vexed and frustrated, purchase from Solgaard; if you’d rather great experiences, find an alternative.

I have the large original Solgaard carry-on suit case and love it since I bought it 5 years ago. Recently I contacted customer service after a break in the shell. I had an answer within 5 minutes saying they would warranty the product and send me a replacement. Wow!
The suitcase itself has great functionality and flexibility. I highly recommend this company and its products!

I am a big fan of Solgaard. I purchased the Large Check-In suitcase in January 2023. Recently I starting have a difficult time with the interior clasp as well as noticed a crack starting in the upper corner of the exterior of the suitcase. Solgaard prides themselves on a Lifetime Warranty and truly backing their product. I witnessed that first hand. I sent them an email stating the issues along with a few photos and I promptly recieved a reply and the shipping confirmation for my new replacement suitcase. Yes, I owned it for 3 years, but again this company proved they really do stand behind their Warranty. I will remain a big fan of a company that takes care of the customer and stands behind their product!

The Solgaard representative, Joan. She worked through the issues I had with the luggage and quickly issued a return label for full refund.
Truly great customer Service. Thank you, Joan!

I have been a happy Solgaar user for over 5 years. On our last trip, one of the lock mechanisms broke off, and there was some stress-related damage to the case itself. This was a carry-on bag. I sent a photo of the issues, and within days, we were shipped a replacement. We travel a lot and just couldn't be happier with the product!!

I will never purchase another suitcase from any other company. I had an issue with my wheels on my luggage making a noise like a flat spot. I was directed to Jay who promptly sent me a new set. While replacing my wheels I noticed a crack in the luggage shell by the wheel. Jay is sending me a replacement suitcase now. Best customer support EVER! Thank you Jay!

I am such a fan of this luggage made by Solgaard. I own two of their pieces and I always trust they are going to fly me to my destination city without problems and will be wheeled to my final lodging destination, even in Cefalù, Italy, with uneven cobblestone streets and walkways. They are well made for a traveler!

Recently I had a problem with a corner of the luggage. I contacted Solgaard and sent photos. Right away they offered to send me a replacement.

My gratitude is huge and I will be happy to share that with anyone who asks a recommendation from me as to what luggage I think is the best and most trusted to travel well. It is Solgaard for me.

I've had my suitcase for 3 and a half years and one of the hinges recently broke where 2 of the rivets popped out. I took a picture, submitted it to customer service, and that same day they were preparing to ship me a replacement suitcase at no charge. Great customer service and warranty program!

Best luggage I’ve ever owned. Out with old zippers, these are extremely durable with TSA approved locks. Highly recommend.

My customer support experience was just so good! Jay with “The Solgaardian Squad” helped me kindly, efficiently and with great ease. My suitcase buckle was malfunctioning and there were several cracks in the suitcase. He immediately ordered a replacement for me and it’s already on the way. It’s refreshing to have a company truly stand behind their product. Love Solgaard!

My large carry-on closet functioned very well for years and dozens of trips. On one trip, I got it back with some cracks in the shell. In a very short time, Solgaard requested some basic info including some pictures and was able to process my warranty replacement in less than a day. Truly excellent customer service and I have zero reservations about my replacement. Even after processing my replacement they gave me helpful suggestions for recycling or repurposing my busted carry-on closet. I'll buy my next suitcase from them for sure.

My check in trunk has been a life saver on long trips the past few years! After noticing a crack on the shell, I reached out to customer service. They were very prompt and helped me identify that my warranty covered the damage! A brand new trunk is on the way, same style and color! I greatly appreciated how easy the exchange was and the great. Customer service!

The product is great. What was even better was the customer service. My 5 year old check-in was damaged at the airport. Solgaard immediately sent me a replacement. Amazing and rapid response.

Absolutely amazing luggage, sturdy and reliable, and without an external zipper it removes the main point of failure in luggage from my experience.

The warranty is also excellent. I have a few older ones that got pretty battered during extensive travel, and they sent us replacements immediately. The process was easy, the customer service team was so helpful, I can't say enough good things about them.

Customer service is non existant. I ordered 2 pieces of the carry on luggage with the understanding I will receive it within 2 weeks at the latest. It's been 4 weeks, still no luggage. I sent a email to follow up on the order, no response. It was marked shipped a week ago but Fedex has not received the packages. Neither carry on was labeled back ordered when I placed the order. Customer service is useless. They don't respond to questions like they said they would. Read other reviews, (not on their website) They will tell the truth about Solgaard. Horrible customer service.

Customer Service for warranty replacement was quick and very communicative. The only issue I really had is that I purchased a Carry On Closet about 4+ months ago and the closet itself starting ripping. I contacted customer service and again, very quick and efficient but what they sent me (black) did not match what I purchased (beige/gold trim).
I was informed after inquiring that the beige/gold was not available anymore -- which is disheartening because the color was purchased to match the inside fo the suitcase that it came in. The black is just generic and does not match. This the only reason for the "2-star" -- they should be correct replacement for items with a 6 months period. Otherwise -- it is a good product.

Customer service was amazing. After traveling with my cousin, I decided to order a suitcase from Solgaard. I received my item not even a week later. However, I realized that I ordered the wrong size; ordered large and meant to get a medium. I called customer service and immediately got someone on the phone. They were very friendly and helpful. They provided me with instructions on returning the large suitcase I got, in exchange for the smaller size I wanted. The process was so easy/painless, unlike my experience with a other luggage company I ordered from before. Super excited to receive my smaller luggage and take a trip. I will only be ordering luggage from Solgaard moving forward :-)