Sparklight Reviews 

My internet will go out every single day, sometimes it goes out 3 times a day and it will be out for almost 15 minutes or sometimes even a whole day. I would not recommend sparklight.

They don't have faster Internet. They had lawsuits filed against them by customers and I am wanting to sue them for that because I might need some compensation I deserve and make sure my wallet has the compensation I need because they need more lawsuits filed against them

They keep trying to give me promotional discounts, but I can only use one at a time they lied to me about the coverage they provide and up sold me telling me they didn’t have those plans. My mom went on the next day. They had the same plan I was on bastards.

We needed our bill adjusted for our internet and we had the best experience with Sharon out of Lawton Ok. She was not only very personable but also knowledgeable about Sparklight billing and services. She was able to adjust our billing cycle and services that we needed.

We scheduled an install on Friday for Saturday which was phenomenally quick. I took off work and was sent a text about the tech's arrival time and contact info. They never arrived and rescheduled without notification due to weather. A storm set to hit around midnight on the install day. Fine. Got another text for the rescheduled install date a few days later. No big deal. Tech arrives, drives through my front yard in a regular utility truck. Advices they'll need to reschedule again because they need a bucket truck for the install. I had taken off work again. The rescheduled new date was for a week later. This is where I decided to request my refund. I'm almost certain I personally could have orchestrated a better experience with zero knowledge within that industry. It was amateur hour and you know when it's amateur hour by the numerous empathetic apologies. But apologies don't provide home internet in this world... customer service does. This company is lacking expertise or resolve. Might have just as well said, " Thank you for your money. We'll fix our incompetence in a week or so." Third scheduled install date... eleven days from presenting my card information for a service never received, a torn up front yard, and multiple never returned calls to rectify or expedite a solution. I'd suggest going with experience over a "start-up". Pay more but take out the frustration never coupled by home internet. Just mad without streaming... plain out fumble.

Very unreliable internet and they are always raising the rates. I am paying 265.00 per month for their so called premium service. I intend to leave the service after being with them for 20 plus years. The latest thing they have done is to fix their firesticks so they can only be used at your home address. You used to be able to use them anywhere you could get internet service so I took it with me when traveling. This stopped this week. I also have some fire sticks form other service providers and it appears that they know when you are using them and they slow down or block your internet service if you are using their router. so I have had enough. I am looking for other options.

Sparklight is just terrible all together! inconsistent internet speeds, VERY SLOW service whenever you call them, terrible customer service on the phone, too many random outages

I don't have internet and never have .i find it intrusive tht this company sends me their mail non stop with my actual full name on it. First and foremost ,how would they get my name when I've never had internet. I'm not surprised they have bad reviews. If i was ever to need or desire wifi I wouldn't use them.

Spark light is by far the worst company I’ve ever dealt with in my life. They disconnected my internet because they couldn’t find my account and wouldn’t let me pay. They also wouldn’t let me sign up for an online account because my zip code is different from the zip code they think I should have. They reconnected my internet but it still doesn’t work, their tech had me trouble shoot by unplugging and plugging things back in. They are sending an in person tech in 6 days.

Horrible customer service. We called on Thursday for a tech to fix our internet which had been down for weeks. The earliest they would send someone was Monday. They the said they would come Saturday from 1 to 5, but never showed up. They then said they would come at 8 pm, and again no showed without telling us in advance they were no longer coming. We spent all day at the house for them and they didn’t have the professional courtesy to tell us they weren’t coming. We only found out when we repeatedly called them. They then wouldn’t tell us when they would come after Saturday. They would not connect us with a supervisor or provide their contact information. The issue is still not resolved. We will be switching providers as soon as possible.

This company is terrible, they will raise your bill without notice, plenty of outages at inconvenient times. Poor customer support, even charging you after you cancelled your service. Look elsewhere.

Worst internet I’ve ever had. TV is constantly down Plus, they are no help whatsoever.

We had to cancel a credit card due to fraudulent charges. Today Sparklight contacted me to say my auto pay using the canceled card was declined. It took me an hour and $10 just to make the payment with another card. Agents that don't speak English, a phone tree from hell and their refusal to accept a payment except online (not the app) exacerbated my difficulty. Replacing the canceled card with its replacement was a zoo. Sparklight's quest to automate everthing and charge $10 to talk to an actual English speaking person is outrageous.

I signed up for new service. Was supposed to get free 1st month but that wasn’t honored but instead sent a tech out to take 2 pictures of equipment that was ALREADY installed, charged $20 for that plus $60 for internet. I moved from TX, still have my AT&T/5G. I signed on to my new WiFi and service went down BIG TIME. Turned off the internet to use my phone. They won’t be getting another $60!

Our internet was terrible. Technician came out, gave us their equipment with the assurance that internet outages would no longer happen, and speeds would be amazing. LIES. So NOW we pay MORE to rent their equipment, and the internet goes out upwards of 10 to 15 times a day. It doesn't stay out longer than a couple minutes at a time, but you can imagine how frustrating this is. They are one of the ONLY choices we have in our area, so we're sort of stuck with them.

more intenet slowness; typical of the WORST isp in SE US.

worst internet on the planet never use it it literally disconnects every 5 seconds it is completely unreliable.

On August 18th,2025, I called Sparklight, to move my service, by the 20th. I installed my PC, at the new address, on the 21st. I had no internet connection. I called SL, and someone there told me the transfer was all wrong, and suddenly I had 2 accounts. She did not know if she should delete both of them and I waited and waited for her reply. Finally she told me she had to confer with her lead, and she placed me on hold. After a bit, the phone was disconnected . I called again, and someone told me a transfer creates 2 accounts. Time passed. A few days later; bills have to be paid, and other things one has to do on the web, hasto be done. It is now the 25th of August, and they have set me up for a Sept 9th install. I called again and got a sympathetic person who signed me up for a priority install for the next day. I was in a happy dance thinking, thank God. The next day SL called, and canceled the priority install, but moved up the install to the 5th, of Sept. Bills, are due, life insurance, etc. Now I have to fmgo to a friend's house, and try to pay bills. It is the 5th now, and SL has showed up after hours; the office is closed, and that is the only way a connetion to the internet can happen here, so still no internet. SL is the only gam in town for most of the apps here. Some company should come in here and put them in their place, in Pocatello, ID.

Sparklight purchased my excellent former provider in Bluffton, SC. Since then, I lose TV service every single day. I reboot, phone a tech, have had two tech visits (after waiting five days each time.) I've had hardware replaced: "maybe this will fix it." I am changing providers ASAP. Had Hargray for 22 years with minor issues. Sparklight is a total nightmare. They are unable to provide what I'm paying for and have few techs available for service. I always try to write nice things about hardworking companies, but Sparklight shouldn't be in business! I'm also contacting the BBB.

I am in the process of finding another internet service provider due to several major issues with Sparklight. Sparklight offered an new pricing model starting in May 2024 at a price of $65.00. 3 months later it jumped to $70.00 than$76.00 and $82.00 in September 2025.
If I wanted to speak to a Customer Service Representative it would be a $10.00 charge.
Connection speeds and downtime issues.