Sparklight Reviews 

I normally do not spend time having to critique businesses, although I’m passed my limit.

I moved recently to a new apartment and was told that sparklight was the internet service provided at my complex. So after setting up my appointment for installation I didn’t think it would be too difficult. Although I wasn’t sent a confirmation via email and thought that was odd, so I called customer services to send me one and I was told they could not. I haven’t had a service or installation not use email as a confirmation for appointment, but I accepted it hoping it wouldn’t be difficult.

Once my appointment day came I took time from my job to show up and I was given a time frame between 1-5pm. I had to call multiple times for a status update on the technician on when he would arrive. The technician ended up arriving at 7:30pm due to delays from previous appointments. I reluctantly got over it knowing I would have my internet services up and running. The technician then told me they couldn’t set up my internet because my internet line was ripped out. I understand this isn’t on them, but I was told they would need to send someone else to install my new internet line and I myself would have to make that appointment. Which I feel should be something the technician should relay through their own channels rather than myself.

So I made another appointment as well explained my issues to the customer service line the following day, but I ended up having to call persistently since I would either be kept on hold for an hr, never be called back when I requesting a call back, having to call multiple departments because their were zero callers in front of me, but no one was able to pick up. When I finally made my appointment, I asked to put into my note that I needed a new internet line and to call me when heading to my place of stay. Unfortunately both did not happen.

The technician arrived and basically told me he wasn’t the right person for the job, that they need a contractor to run a new line. I had explained to him that was the reason for my appointment. He explained then I needed to setup another appointment after my internet line is setup which I didn’t receive a definite answer for either. Which I now have to explain to my work center supervisor I need to take more time off again, which makes my supervisor look poorly on me.

So it’s been roughly two weeks with no internet and no definite answers. All the technicians and people on the phone lines could tell me was, just try and call again. All I can say this has got to be a joke, the amount of disorganization, the lack of transparency between technicians and customers. I’ve never had this much issue with setting up my Internet. I’m not sure how much of this I can take.

Terrible provider, internet service is constantly in and out, which makes this provider NO use to those who need to work from home in any way. And don't get too mad when you aren't able to get ahold of anyone from customer service, it'll take at least an hour.

this is a god awful excuse for an internet service it barely works and goes in and out for hours on end. never use this service.

We were on hold for over an hour today with no resolution with Sparklight . We finally went out and purchased our own extender to see if we can resolve issues ourselves. Customer support and service are totally lacking

Frequently out of service, internet shuts off intermittently 10+ times a day, can’t do Teams calls for work because it resets constantly. Paid once, got charged 3x and they wanted me to ask my bank to fix their mistake - but still doesn’t show balance is paid despite having 3 confirmation numbers for 3 payments on the same date. Website interface is atrocious and not optimized for mobile, app is useless. Calling customer service takes forever and many, many menus before you can get to a human.
Support team, once you’re finally able to connect with someone, is kind and as helpful as they can be considering the terrible company they work for- so none of this review is their fault.
Over $100 month for “high speed” Internet that isn’t fast or consistent enough to work from home with.

None of these issues are due to equipment etc; problems only started after Hargray sold out to Sparklight.

Choose any other provider - they can’t be as bad as Sparklight!

Sparklight, has been down 4 times with the 5th outage a 7+ hr during peak business hours. My wife works from home. From 6:45 AM to 1:55 internet was down. Had to go to verizon and buy 5G internet to ensure primary internet so my wife could work. Wow? 99.9% Sparklight up time and no customer service, no one to contact only recordings, and no compensation for lost time I paid for, and no heads up or eta's via text. what a laugh!!!!! If there was a better solution I would take it. I ran an IT network for the government for for 39 years with better service and customer notification. Sparklight fails miserably, but who in Star ID has any choice? It's like our politics pick the best of the worst. We did not even get compensation for lack of service which we paid for! Verizon is not the optimal solution, but a primary for my wife to work and sparklight is a backup because you can't count on Sparklight for work. This is foolishness and poor customer service to the max!!! Talk about monopoly. Century link..... A less tenable option or sparklight? Hmm? No choice if you work from home. I pay two times the price to ensure internet connectivity......... Anyone else tired of the foolishness???? We should always get what we paid for .... or at least consideration, notification, and compensation for services NOT RENDERED!!!!

They say you hold your place in line, but 2 hours later. When you call back, they say your number 20 call. Now your number 34 call. This is ridiculous to be waiting for several hours for customer service.

I had to put 1 star otherwise I would have given it a zero! Our internet has been out for 2 days now. The message says it is supposed to be available in my area at this point. I follow the direction of the message and unplug and wait and reply and wait to no avail. So I guess I need to call the tech line. I am on hold for 15 minutes before they repeat the directions of how to unplug and reply and then IT HUNG UP ON ME!! So I go to call back and the website says it block calls from this sight. Seems shady to me. Come on SPARKLIGHT, you can do better!!!

I would not recommend anybody. Customers service is terrible. There are not help. They charge high price but service is truly bad. I am fixing to change to different provider.

Horrible company to deal with if you have any issues. They will raise your bill regardless if you’re on a promotion rate. Spotty service that is randomly quits for a minute or two. They will come out and disconnect without informing you if there is a problem in your area. Then they tell you to wait on the line for a survey……then click, you’re disconnected. They are ALL about getting your money. They just don’t care.

Absolutely horrible! Our service continues to be disrupted and their service techs are less than par. The last agent suggested it was our router. When I advised him this was a new router, he suggested it was the brand because it isn't their router. He also stated my modem plugs into my router which is not the case either. Our modem is wireless. Additionally, he suggested it was the brand of my router. It sounded like he was saying Google mesh is incompatible with their systems. He then said no, that's not what he is saying. What else could he be insinuating? I thought Hargray was bad, they are no different. At least with Hargray, I stayed connected.

Horrible internet service provider. They have outages in our area ALL THE TIME. Sometimes it is multiple times PER WEEK! Outages last anywhere from 15 mins to several hours. Occasionally, it is out for the whole day.

Sometimes, when I am on VR or doing anything basically, the WiFi will randomly cut out, and it disconnects me from stuff, also it's Slow with a capital S
Similar to the term "an car" Sparklight is "an WiFi provider"
Nothing bad, nothing good.

I have constant buffering, lost connections, the app will just quit. This mainly happens on my smart tv. Plugged in a fire stick and its not much better. Anyone know how to get local channels free without paying for this piece of junk???

Horrible service!

Constantly having to unplug and plug back in! Every day, several times a day it drops at certain times! Now I’m having to use my hotspot during my work hours when I have major zoom meetings!
Customer service sucks! They never have a direct answer or any fix to the problem!
Should not be paying this much money for CRAP service!!!

Complete garbage internet service. Their 24/7 tech support is them saying no ETA on the continued outages going on a month now. I had issues with cable america prior, but this is on a whole new level of BAD service. I dont recommend them at all for anything and thier Engineers need to actually learn how internet is suppose to work.

Update as of 4 Aug 2026
0.1/10 – Sparklight: Where mediocrity goes to die slowly
Sparklight somehow managed to make both their internet and their customer service equally terrible. That’s not easy. Most companies at least pick one to be slightly less garbage.
The internet drops more often than a bad Wi-Fi password. Speeds that are “up to” whatever they promised only show up long enough to mock you before disappearing again. Streaming? Buffering. Gaming? Teleporting. Working from home? Hope you like explaining to your boss that the problem isn’t you, it’s the company that treats bandwidth like a limited-edition sneaker drop.
Then you call customer service, which is somehow even worse. Hold times long enough to age a bottle of wine. Reps who sound like they were trained on a script written by someone who’s never used the internet. You explain the outage for the third time and get the same empty “we’re looking into it” that they’ve been recycling since the dial-up era. Escalations go nowhere. Follow-ups never happen. It’s like complaining into a black hole that occasionally spits out a form email.
Paying for this service feels like tipping the person who just keyed your car. Sparklight has perfected the art of charging full price for a fraction of the service and then making you fight for the privilege of being ignored.
Avoid if you value your time, your sanity, or the basic ability to stay online for more than twenty consecutive minutes.

There's no point in me even complaining about this company or trying to call tech support, but maybe someone will be saved a headache by reading this. Just don't use them. If you do, your modem will look better on a Christmas tree than on the floor, what with all the blinking and reconnecting it does. And thanks to the moronic wifi solution that they inherited from Cableamerica, it knocks out the wifi wall unit which won't reconnect on its own for several hours. You have to physically unplug it and plug it back in, and then you'll have wifi for up to a half hour (avg. modem reboot time). They don't even seem to any local employees anymore after Sparklight bought them out. There are no service trucks in the area anymore, and their "tech support" now works from home and isn't located in-town, given that she had to ask me where I was located and I could hear the lady's bird squawking in the background of the call. I just asked one question, if this would be fixed this week. All she could do is apologize and say there's no ETA. She was nice, but nice doesn't fix anything. On top of that, they've upgraded their outage message to say it's literally the entire mid-state area. That's their whole service map...

Slow internet with someone else that works is better than fast internet that drops every 30 minutes. This company's on its way out as fast as your internet will be; avoid at all costs or that's all you'll receive - your bill. They don't deserve your money, this gaslighting crapfest deserves a class-action lawsuit.

Let's see what went wrong. Well when I made a payment in November 2024 ,but couldn't because I had to go through Sparklight which I did at getting my new account number which I could tell I was really screwed, but got the new account number put it in it took me to their site ok not bad, but as I paid said bill it was trying to use someone else's credit card which wish I would have screenshot but didn't after 10 minutes of deleting the card they had I put mine in got a payment confirmation number and now they said that I never made that payment even though I have screenshot of it with the website and they want me to come up with another month of service or turn of the Internet. I mean when it was Cable America I never had a issue until now. I called them The 24th of January and they said I need to call cable America here in Missouri since they are not completely merged. Which is shit because I called them in December and at the beginning of January and they said they are all merged well obviously not. I can't come up with another over 100. 00 for a month they say I didn't pay but have all the payment confirmation number. I am on fixed income so there's no way to come up with that when they know you can't. And I am curious on who named it Sparklight really I hear the name and think of my daughter when she liked unicorns I guess that is the only sparkle you will have with this company.

Was a former Fidelity Communications customer in Arkansas. As soon as Fidelity was bought/rebranded or whatever they choose to call it as Sparklight, started having daily internet outages. Took forever to get through to someone because I'd lost the ONE letter they sent me talking about the transfer and didn't have the correct info. Finally, got ahold of someone and they arranged a tech visit about two weeks out. That tech was very professional and connection seemed to improve. Then I turned my attention to getting an online account setup. That became ANOTHER set of phone calls with multiple individuals until I had my Sparklight account number and was able to login. Then the debit card my autopay program was set up on expired. Tried to login to update my payment info, i.e. give Sparklight money. Couldn't remember my password. Clicked their password reset/recovery link. Security question came up. Wouldn't take my answer. Tried every possible combination of the answer I could think off. No luck. Called them again. Keep in mind, I"M TRYING TO PAY THEM MONEY. First call got a helpful rep who sadly couldn't help because it wasn't her department. Transferred me to a customer Service rep who asked me a couple of questions and then hung up on me. Called back. Got another helpful rep who sadly couldnt' help because it wasn't his department. Transferred me to a very unprofessional Customer Service rep who transferred me to his supervisor. THIRTY MINUTES later, still waiting. I've had both my electricity and gas transferred once to different companies. While not perfect experiences, they were LIGHTYEARS ahead of this company. Had my mortgage transfer companies twice with ZERO issues. Would NOT recommend Sparklight to anyone.