Specs Collective Reviews 129

Excellent products and very fast shipping. Very satisfied with my order.

I had the most incredible customer service experience with Specs Collective and would not hesitate to shop with them again or recommend family & friends! They offered me multiple options to customize my glasses to get them just the way I wanted. Shipping was delayed due to Covid-19 but they communicated with me throughout the entire experience. I wish I had known about them sooner! Will definitely be shopping with them again.

Oliver O was very responsive and great at answering all my questions. He went above and beyond my expectations and had my sunglasses delivered ASAP. Couldn't ask for better service and will definitely be coming back again!

communication on point, thanks for the discount!

I’m 75 and have been wearing glasses since I was 5. This is the first time I’ve ordered glasses online. This required an enormous leap of faith. Would the size be right? How about the color? Would I look like a goof? Would the prescription be correct? Everything that would normally be answered by a visit to my neighborhood eyeglass store would have to wait until the finished product showed up in the mail. To my great relief and pleasure the glasses came today and they’re perfect. Thanks to Oliver O. who guided me through the purchase.

Great products and outstanding customer service. 100% recommended.

Oliver O. has shown nothing but excellent customer service and a friendly attitude. His performance is one of the best I have seen in a very long time. This member of the Specs Collective team shows great pride in his work and ya'll are very lucky to have him on the Specs Collective team.

Love my new Sunnies. Great service and very quick worldwide delivery. Thanks

Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get!

Item arrived, perfectly wrapped, by mail. Prompt, efficient, polite service.

Many thanks-

Reliable store, efficient communication thanks to Oliver. I am happy with everyone, I recommend!

I was terrified to buy the frames I wanted so badly Retrosuperfuture Numero26. I had ordered these very frames from another on-line company who after 2 months of waiting, I had to cancel my order and wait for my refund.
Oliver at Specs Collective is awesome! He checked stock with RSF told me they were in fact available and just how long it would take. Naturally I would be skeptical however I ordered the frames and to my surprise not only did the glasses arrive earlier than I was told I was able to watch their progress to my door. Oliver is truly awesome and so are my RSF Numero26 Tortoise Rim frames I love them! Thank you Oliver!

Great company. I found a somewhat hard to find Cutler & Gross frame here at a good price and couldn't be happier with it. Great communication and fast shipping. I will be purchasing here again.

Oliver is SPECtacular…knowledgeable, helpful, patient. He made shopping for a new pair of glasses online seem like it was an in store high touch experience.
The breadth and depth of merchandise is commensurate with the outstanding service.
Thus, the 5 star rating...I highly recommend Specs Collective.

Everything was perfect! The specialist, Oliver, was very kind and patient emailing me back and forth regarding the availability of the mykita studio frame I wanted which was out of stock everywhere. He was able to place an order for me and I received it within the timeframe he suggested. Thanks a ton. I will definitely be back for another pair.

Made online purchases several times and always meet my expectation. Highly recommended.

Excellent customer service, Oliver answered my email 10 minutes later. Received the sunglasses 4 days after purchase. Highly recommended.

Amazing customer service!
Oliver was super fast with answering all my questions and speeding up the delivery.
The best company ever. Highly recommend.

It is refreshing to receive the level of service I have from Oliver! I feel like the product was a bonus. Keep doing great things!

Highly recommended Specs Collective!

I am very happy with my designer glasses Mykita - handmade in Germany - , and my overall purchase experience with Specs Collective.

1) Background: 3 GLASSES STORES advertising having my Mykita model and colour IN STOCK ended up turned me down saying the model was discontinued to no available in North America and issued me a refund with partial apologizes!%? Seriously, that is bad business from those other stores.

2) Anyway, after some browsing online I found Specs Collective had them online. Was it too good to be true?! Well Oliver confirmed to me by phone and email that Specs Collective had the Mykita model in the colour I wanted! The frame would come from Germany, therefore a little delay was to be expected but they had them!

3) Specs Collective did amazing time-wise for process and shipping: It took exactly the time frame I was informed prior to purchase for receiving my very hard to find Mykita glasses (3 weeks from Germany to USA-CA) and then shipped to NY.

4) Customer service associate Oliver keeps me updated about the status of my order, and shipping. He was also responsive to my messages and phone call; communication was professional and friendly.

N/A) Lenses: I did not have my lenses produced by Specs Collective so I can’t comment on that part. However Oliver sent me specification about lenses I inquired about. Prompt and very informative.

Conclusion: I will purchase again! Team Specs Collective goes above and beyond: Keep the good work (reviewed June 2018)
Very happy highly recommended, Thank you.

Very knowledgeable and Courteous service!

I had an AMAZING experience dealing with Oliver. Very knowledgeable, and extremely helpful. Great prices as well.

Thank you Oliver.