Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Toon meer
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Lees wat reviewers zeggen
Susie Robertson contacted us because she was visiting our area and offered us the chance to raise any issues. Susie arrived and we explained the issue and she went about trying to get it resolved by... Toon meer
Bedrijf heeft geantwoord
When I called on Monday I was advised someone would attend soonest then I got text saying it would be next week, this was not acceptable as either the security entry would have to be unlocked or I wo... Toon meer
Bedrijf heeft geantwoord
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contactgegevens
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Verenigd Koninkrijk
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,2
Goed
151 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Efficient, Helpful, Professional
I have always found all the staff at Speirs Gumley to be very efficient, professional and helpful. Always quick to respond to any repair requests or concerns I have had. Staff who genuinely care and are there to help you in every way they can, in many cases going that "extra mile". I am extremely impressed and happy with the services they provide. I have complete confidence in Speirs Gumley in looking after their clients and keeping the properties they manage well maintained. 5 stars all the way !
25 juli 2025
Antwoord van Speirs Gumley
Hi Anne Frances,
Thank you for taking the time to leave such a wonderful review for our team. We're delighted to hear that we've been able to help you and we've earned your confidence in our services, that's what we strive for.
Kind Regards,
Speirs Gumley
Thank you Mandy
Would rate Mandy M more than 5 stars if it would let me. She is very efficient and you can tell she cares about her residents. She is always willing to help and look for a solution that is best for all. Thanks for everything Mandy :)
30 juli 2025
Review zonder uitnodiging
Antwoord van Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave a review. We're delighted to hear you appreciate the support and service you've received from Mandy, we'll make sure to pass along your kind words to her.
Kind Regards,
Speirs Gumley
Very helpful
I needed information regarding current building work and historical information regarding the building conversion, from factory to flats. The factors were great. They got back to me quickly. Also they assured me they were here to offer any advice or assistance whenever I needed it
22 juli 2025
Antwoord van Speirs Gumley
Hi Ian,
Thanks so much for taking the time to leave a review. We're so pleased to hear we were able to help you with your enquiry, please do reach out if we can be of any further assistance.
Kind Regards,
Speirs Gumley
Ive just moved to the area
Ive just moved to the area. I am from the Gorbals. I found Staff lovely and very helpful with Speirs Gumley
Thank You
10 juli 2025
Antwoord van Speirs Gumley
Good Morning Anna,
Thank you so much for taking the time to leave a review. We're delighted to hear you've been happy with the service received from our team since you moved into your new property. If we can be of any assistance, please don't hesitate to get in touch!
Kind Regards,
Speirs Gumley
A meeting with our new agent
The company has been generally helpful and almost efficient . Two of us were pleased to meet our new agent Bruce and found him to be both interested in our ongoing problems and hopeful regarding present propositions. A good meeting.
8 juli 2025
Antwoord van Speirs Gumley
Hi Miranda,
Thank you so much for taking the time to leave a review. We're delighted to hear that you felt the recent meeting with your property manager Bruce was beneficial and that you're feeling positive about current propositions.
Kind Regards,
Speirs Gumley
Spiers Gumley is the property factor for our tenement.
Spiers Gumley is the property factor managing common repairs, maintenance and insurance for the shared parts of our tenement building.
Our dedicated Property Manager, Colin Johnstone, is diligent and professional in the way he communicates with us and manages maintenance of our property, supported by the client-focused ethos of the Spiers Gumley Glasgow management team.
11 juli 2025
Antwoord van Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve had a positive experience with Speirs Gumley and that Colin's professionalism and communication have made a difference in managing your property.
We'll pass on your kind words to Colin, who we know will be pleased to hear them.
Kind Regards,
Speirs Gumley
I've always found people helpful and…
I've always found people helpful and willing to act on any situations that have come to my notice or concern
7 juli 2025
Antwoord van Speirs Gumley
Hi Adrian,
Thank you for taking the time to leave a review, we're really pleased to hear you're happy with the service you've received from our Teams.
Kind Regards,
Speirs Gumley
My recent enquiry was dealt with…
My recent enquiry was dealt with promptly and efficiently.. Thank you.
9 juli 2025
Antwoord van Speirs Gumley
Hi Lynn,
Thank you for taking the time to leave us a review.
We're pleased that your recent experience with us was positive!
Kind Regards
Speirs Gumley
Great service
I've always found Speirs Gumley really helpful, In particular the accounts team who have dealt with billing queries quickly and efficiently. The development is always well maintained. Very impressed.
3 juli 2025
Review zonder uitnodiging
Antwoord van Speirs Gumley
Hi Daniel,
Thanks so much for taking the time to leave a review. We're so glad to hear you're happy with the service you've received from our Accounts Team and that you feel your development is well maintained.
Kind Regards,
Speirs Gumley
Problem addressed
Problem addressed. Felt that I was listened to and dealt with professionally and efficiently.
1 juli 2025
Antwoord van Speirs Gumley
Good Morning Mr Millar,
Thank you so much for taking the time to leave a review. We're so glad to hear you're pleased with the service you received from your property manager recently. We'll pass on your kind words to Bruce, who will be delighted to hear them.
Kind Regards,
Speirs Gumley
I wanted to make you aware of the the…excellent service I recently received from Kieran Archdeacon (Property Manager)
I wanted to make you aware of the the excellent support I received recently from Kieran Archdeacon (Property Manager) for Avon Court, Motherwell.
My dad is disabled and to access any vehicle if he is going out for the day, we need to use his wheelchair.
However, the kerbs are quite high at Avon Court, which makes it difficult to manoeuvre the wheelchair, especially for my Mum.
I e-mailed Kieran to ask what the process would be for either lowering the kerb or installing a very basic ramp.
He responded immediately and arranged to meet my Mum on site at Avon Court, so that she could explain the situation and discuss the best options.
Kieran and I have since discussed these options and have decided that the best option would be to lower the kerb.
Kieran contacted me yesterday to confirm that he is in the process of writing to all the residents at Avon Court, to ensure that there are no objections to lowering the kerb, at the rear car park.
Kieran also suggested that we should make contact with North Lanarkshire Council (Occupational Health) to ask if there is any funding available to cover the costs of lowering the kerb, which was fantastic advice.
Great experience dealing Kieran, from start to finish
Regards
Derek Smith
3 juli 2025
Antwoord van Speirs Gumley
Good afternoon Derek,
Thank you so much for taking the time to leave a review and for your kind feedback on the service you received from Kieran recently.
We're so pleased to hear Kieran was able to help you and your family, we'll share your words with him, we know he'll be delighted to receive them.
Kind Regards
Speirs Gumley
Responsive, just not time,y
Content with outcome, response could have been faster, quite often I get no response, on this matter it would have been useful to know what was being done and my query was being looked into
28 juni 2025
Antwoord van Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave a review. We're pleased to know you were satisfied with the outcome of your recent communication with us and we note your comments regarding your preference for a quicker response time.
We endeavour to reply to email communication as quickly as we can, but do advise in our Service Level Agreement that our response times for emails is 7 working days. However there may be times you need a response more urgently and in those instances, please don't hesitate to contact our office on 0141 332 9225 to speak to a member of our team.
Kind Regards,
Speirs Gumley
Always been efficient and pleasant in…
Always been efficient and pleasant in my dealing with them. I live on a grounds only site and the grounds are always well maintained.
27 juni 2025
Antwoord van Speirs Gumley
Hi Andrew,
Thanks so much for taking the time to leave a review, we're delighted to hear you're happy with the service you receive from our team, and your grounds maintenance contractor.
Kind regards,
Speirs Gumley
Property Manager Bruce McKerrow replied…
Property Manager Bruce McKerrow replied within a few das of my email concerning a prowler and asking to let all the residences know. He said he would look into costing fro cameras on the building and run it past owners.
Also he asked owners who are non-resident to pass on information to their tenants.
25 juni 2025
Antwoord van Speirs Gumley
Hi Alison,
Thanks so much for taking the time to leave a review, we're delighted to hear you're happy with the service you've received from your property manager Bruce. We'll pass your comments to Bruce, he'll be very glad to hear them!
Kind Regards,
Speirs Gumley
Speirs Gumley staff are all very…
Speirs Gumley staff are all very friendly and helpful when I’ve had to contact them. Very quick to respond. If you get to speak to Abbi it’s the easiest experience, was very keen to help.
24 juni 2025
Antwoord van Speirs Gumley
Hi Caitlin,
Thanks so much for taking the time to leave a review and for your kind words about Abbi and the rest of our team. We'll make sure these are shared with the team.
Kind Regards,
Speirs Gumley
Prompt satisfactory resolution.
Speirs Gumley's property inspector promptly arranged a discussion with myself which achieved a satisfactory resolution of my concern.
24 juni 2025
Antwoord van Speirs Gumley
Hi Charles,
Thanks so much for taking the time to leave a review, we're delighted to hear you're happy with the service you've received from your Property Manager.
Kind Regards,
Speirs Gumley
Allan Lavery Property Manager very…
Allan Lavery Property Manager very professional- Great Communication - Takes time to listen -Cares about results.
23 juni 2025
Antwoord van Speirs Gumley
Hi Rod,
Thanks so much for taking the time to leave a review and for your kind words about Allan. We'll make sure these are passed on to Allan.
Kind Regards,
Speirs Gumley
Good clear communications and…
Good clear communications and responsive to queries. Very happy to have had Speirs Gumley as our trusted factors during our period as property owners in Glasgow.
18 juni 2025
Antwoord van Speirs Gumley
Hi David,
Thanks so much for taking the time to leave a review, we're delighted to hear you're happy with the service you've received from our Team.
Kind Regards,
Speirs Gumley
Professional service
We deal directly with Allan Lavery for all issues relating to our property. Allan is professional, knowledgeable and efficient. We have faith in his opinions and recommendations. We are also impressed with Accounts and the communication relating to payments and costs etc.
Any concerns and issues tend to be dealt with quickly and without the need for ongoing upset.
21 juni 2025
Antwoord van Speirs Gumley
Good Morning,
Thanks so much for taking the time to leave this thoughtful review. We're delighted to hear that your experience with Allan has been such a positive one.
We're also pleased that our Accounts team and communication around payments have met your expectations — clear, prompt communication is a priority for us.
We'll pass your comments on to Allan and our Accounts Team who'll be so glad to receive them.
Best Regards,
Speirs Gumley
Lynne responds very promptly any time I…
Lynne responds very promptly any time I contact her. She is always positive and helpful.
17 juni 2025
Antwoord van Speirs Gumley
Good Morning,
Thank you for taking the time to leave this review, we're so glad to hear you've received great service from Lynne. We'll pass your comments to Lynne who'll be delighted to hear them.
Best Regards
Speirs Gumley
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