Sprockets Reviews 

Found a spare part (fitting for an Aerolite helmet light) which saved me buying the whole thing again. Good value, free postage and delivered 3 days later.

Many thanks Paul.
Had prompt deliver of items ordered. Was slight problem with the contents - nothing to do with Sprockets. Paul sorted quickly and efficiently. Good communication along the way.
Thanks
Jonathan

Bycicle tyres didn't match advert

Excellent experience- very reasonable pricing, fast shipping, great customer service. Will definitely order again!

I was concerned about using S&G given they had received a number of negative reviews. The more recent were positive so I trusted those and was pleased I did: I ordered my goods on Sunday and they arrived first thing Tuesday morning, exactly as requested. The price was the best I could find for a Shimano part which I know is in short supply.

Not normally somebody to write reviews, but being that there's a few negative ones I feel it's only fair to share my own positive experience.
I placed a web order for a couple tyres late in the afternoon, the next morning the shop called to say unfortunately one of the sizes is currently out of stock. I was given the choice of alternatives or a refund.
I opted for the refund as i wanted these specific tyres.
5 mins later Paul called back to say he's got a date when the new stock arrives in and would I like to hold on, I chose not to and proceeded with the refund.
The refund came through as expected.
From my own experience they are reputable shop with a very helpful and knowledgeable owner, that goes the extra mile to try and meet customer expectations.

I will use again, possibly for the tyres, as I've still not managed to source any!

For all my cycling requirements I don't go anywhere else now. Very knowledgeable and helpful staff. I've made a couple of recent purchase for tyres and a helmet - good products at good prices. But better still. I've also had a couple of technical issues that Paul managed to fix on the spot for me - now that's what I call service.

We have been using Sprockets for several years, most recently again today. The customer service given by all the staff is excellent every time, whether by phone or in person. We have bought items (such as helmets) which are always high quality, and we have had our cycles "MOT" serviced, and we have had repairs done. Efficient service. Good value for money too.

I live in New York and had never heard of Sprockets, but they had things in stock I couldn't find elsewhere and so I took a chance. My package arrived very quickly - right when I wondered if it had shipped, it arrived!

Paul is very helpful by email as well.

I was slightly hesitant due to the bad reviews on here however I have now ordered twice and both have arrived quickly. The latest order I'd asked customer services to confirm some thing before dispatch which they did and the product had an extra layer of reusable packaging which I'm all for!

Have bought a bike from here and had my bike serviced recently excellent service ffom both from Paul and the team.

Whilst on a long ride I rode past sprockets and soon after my spoke broke. I went back to sprockets and Paul sorted it for me there and then. Really appreciate your help Paul you really got me out of a bind. Can't recommend you highly enough and will be relaying this story to many fellow cyclists. Thanks again

I cannot recommend Paul and his team enough! I bought a pair of Lake 304 winter boots after Jan 1st 2021 and had them posted to Poland. Despite the headache and uncertainty of buying due of Brexit, Paul was very responsive to both phone calls and emails and addressed each and any issue which arose with complete professionalism
I wont hesitate to return to shop with Sprockets in the future, Thank you !

Once again Paul and his team have provided an excellent service.

This time Dan was very helpful on the phone and I am delighted.

Thank you for a great service and support, Paul!
I've got item exactly like described, packed with care, dispatched and delivered quickly even internationally. Highly recommended :-)

Got my Felt FR30 Bike from this bikeshop, found them on eBay and it was a good experience, even got a cool discount.
Had issues with payment initially because I was paying from outside the UK and the folks were able to help with easy trusted options.
Currently enjoying my bike out here in Lagos, Nigeria.

Sprockets is a fantastic local bike shop, the owner is very knowledgeable and this is a great place to go for repairs and maintenance. Like many businesses they have been dealt damage by the pandemic, but I urge locals to continue to support them!

I ordered a pair of etc zip up warm bottoms on thursday, they turned up saturday morning. super fast delivery and excellent service.

I saw this web looking for a pair of tektro brakes for my old road bike. I decided to buy here since they have a large range of products and have the nut fitting caliper brakes I needed. Prices are very good.
Paul sent the brakes the they after I place the order. Good communication via e-mail noticing that my order was sent.
Brakes are installed already and fit perfetly. Order takes only one week to arrive my city in Spain.

Stopped off here this afternoon after my derailleur gear cable snapped and left me stuck in the smallest cog...still 12 miles to go to get back to my car and have already clocked up 30 miles cycling from Canterbury to Dover and back again.

Whilst they were unable to replace the cable these guys made a temporary fix in a matter of minutes that meant I could ride in 8th gear rather than 11th which made all the difference and I’m very grateful and they were super helpful.

I live some way from this business (Tunbridge Wells) but if they were local I’d use them definitely.

Great job chaps and thanks for getting me home without me having to burst a blood vessel!

Nick