Squire's Garden Centres Reviews 

I visited the coffee shop at Squires Garden centre Badshot Lea on Sunday 10th Dec. I wouldn't normally post a negative review but l was so appalled by the dreadful level of service l experienced l've made an exception! It took 45mins in total to receive our order of 2 hot drinks and 2 cakes! To describe them as being woefully understaffed wouldn't even come close. On a busy Sunday a few weeks before Christmas they clearly need extra staff since the existing are completely out of their depth!! My first visit....and it will most definitely be my last, absolutely dreadful!!

Badshot Lea outlet has gone through many alterations over the years, but they never seem to get the catering offer quite right. There’s a small (and from what I could see, inadequate) cafe which only does hot drinks and cake. Then there’s a separate restaurant for breakfast / lunch. The latter is an at table service which is nice but the space itself is cold, draughty and noisy. The biggest shock is the prices: £10.95 for a very basic baked potato with tuna and a small side salad. To me that’s not good value for money.

The garden centre is fantastic but the food , not good . A scone so burnt more like a rock cake and the bread in the sandwich stale . Shame as the rest of the place including fantastic toilets is brilliant .

I had gone in to get advice on some plants as I want to change up my garden. A woman sent a man over to me to help and I thought he seemed really kind. I let him know I have no experience and thats why I needed help.
A few minutes later I hear him laughing about me to his colleagues and saying awful stuff and calling me a horrible person because I didn't have any knowledge about plants and asking the woman why he had to be sent to "help someone like her".

It felt awful knowing that the staff were so judgey. I cried on my way home due to the terrible experience.

I really like the garden centre in Twickenham. They have a very good range of quality products.
However their shop on the website is horrendous. Every time I have tried to order something, I would get an error message preventing me to complete the order , and that after spending time filling out all the required fields. Just feels like they do not want to sell you anything online… just a waste of time !

I had a delivery from Squires today.
Jason who delivered the goods, was so helpful and kind.
I was so grateful to him for bringing the compost etc through the back gate. Many thanks Jason!

Excellent service. We have been to squires garden centre- Stanmore branch on a Friday evening and we’re quite new to gardening. Tina Sales assistant from plant area, didn’t even rush us as it’s closing time instead she helped us choose the right plants for North facing garden which gets very less sunlight. She has excellent knowledge on all types of plants and asked us few questions regarding the interests what we wish to have in our garden and gave advice accordingly. Thank you so much Tina.

We purchased two Hellebores last year around Spring time - both were in good sized pots - both were double flowers - neither thrived, neither survived. We examined the pots when it became clear that nothing was going to grow in the pots. Both pots were full of orange eggs - so clearly the soil was contaminated when we purchased them. At over £12 per pot that is just wrong. How can we trust Squires (Stanmore) when their quality control is so poor. One further point. If we had planted them out the contagion would have spread and potentially, destroyed our garden.

Long Ditton cafe - total joke, dirty table and no one bothered to clean, 3 people who came after were served before us, app does not work yet takes your money. Server needs to learn to smile, so called manager James needs to gain a brain and some customer service skills.
The worst service I have encountered anywhere especially when paying almost £30 for 2 x toasted sandwiches with chips and 2 x cokes, so many independent cafes that deserve business rather than this joke.

I was happy with my visit to the Long Ditton store

A great garden centre in a beautiful part of West Sussex. Parking is easy and the staff are always helpful especially Sean. We are blessed with a lot of garden centres locally but Squires is by far the best. The Village Larder on the same site is a bonus.

Horrible day at Squires, they had all the products I wanted but the majority of staff were grim, rude, unhelpful. The worst encounter was at the till, a rude miserable woman ignored my plight of trying to carry trays of plants, and a basket as I had to balance them on the 4 inch ledge on the till, as she barked at me 'you have to push them through the hole, emphasizing the word 'you' and rolling her eyes at me! My plants were big, the mousehole on the screen is tiny, the ledge is non-existent, I am not Houdini. No customer service and no sensible approach to getting plants through the pigeonhole to the till...how can I get a plant 6 inches tall through a mousehole, can nobody work that out? not even an offer of a bag, box, assistance, or even a little patience, a smile...or even custom service.

Went to the Stoke D’Abenon one for lunch. Very nice staff, fast service and would recommend.

The customer service I received from two branches of Squires on the same day was excellent. I rang Milford to enquire about an item in the sale and they were so helpful, first looking for me in the store and then ringing me back at the end of the day to say they'd found what I was looking for. Meanwhile at Chertsey they were also really friendly and helpful on the phone and put aside an item for me which I collected later that day. Really impressed!

Really enjoyed our trip to the Squires in Farnham. Great pet and outdoor sections.

We had a thoroughly enjoyable afternoon tea at Squire's at Long Ditton on New Year's Eve. Plenty of filling in the sandwiches, delicious scones and cakes. Well done to all concerned, and especially to Nick for his excellent service.

We had a lovely Christmas dinner at the cafe last Saturday.
The table was beautifully laid. The service excellent and the Christmas Dinner hot and to a very high standard. Some restaurants would find it hard to beat. For price and quality.
Well done all the cafe staff and thank you.
Happy Christmas to you all 🎅🎄

Went in for breakfast today, found a table and noticed a lot of unhappy customers… it was absolutely freezing in there and decided to leave, it was warmer outside!!

Squires took over several of my local independent garden centres…which up until then had all been somewhat unique and different and I would visit each at various intervals. I liked their individuality..each having different things/events and menus in their cafes. Now they are all part of this chain of garden centres all that has gone..and they are all the same…nothing individual or unique about any of them. If you’ve been to one you have been to them all. I had a disappointing visit to their cafe today which now has a limited and expensive menu. Food I had was just ‘ok’but will not be repeating my visit.

Just been to Squires at Badshot Lea, what a waste of time!

Went to the cafe for coffee and cake for two, £14.80 and a 45 minute wait. Cakes served on dirty plates, hopelessly understaffed, dirty tables not cleared from previous customers, staff morale non existent.

This used to be a go to place - now it is a stay away place.