Squire's Garden Centres Reviews 

Having spent over an hour waiting on the phone with another company I gave up and called Squires at Twickenham to enquire after a large garden parasol. The phone was answered within 5 rings (amazed that they were not apologising for the delay due to a "high level of calls at this time"). I spoke to a lady (Julie or Judith) who was immediately able to check stock and confirm that they had exactly what I was looking for. I drove over and was assisted by another extremely helpful lady who organised the purchase and delivery of the parasol in record time. If only all shopping experiences were the same. WELL DONE SQUIRES -TWICKENHAM

I’ve given up doing reviews on other websites as honest negative reviews are taken down. So I wanted to make sure I made the effort to share praise when it’s thoroughly deserved.
I went into Squires at Stanmore to try get garden furniture, after an apparently reputable company failed to deliver garden furniture pre-ordered in March.I was immediately helped and advised by a really accommodating assistant. They have stock immediately available and said it could be delivered the next day. I had a text on the day to give a timeframe for delivery. The delivery guys were really helpful. And the furniture lovely quality and so comfortable. I can’t believe how hassle free it all was, after such a difficult time with the other online company. I would highly recommend Stanmore Squires for garden furniture

I have visited the Stanmore garden centre a few times over the years and my recent experience wasn’t great. There are a limited number of staff that were knowledgable and helpful but I found most of the staff didn’t know much about the stock, where the items were kept and till staff were rude. As someone that was new to gardening, I felt a bit short changed with the level of service I got. The toll staff need to be more pleasant and helpful especially as staffing on the shop floor were limited.

Customer service, product knowledge and stock control are definitely things that this centre need to address. Especially as this centre charges above average prices for their products.

I live close by the Squires Garden centre in Harrow. I probably spend at least £1,500 per annum there as I have a large garden. In as much as I like the set up, I find the service and staff extremely disappointing ( except for one exceptional lady out with the plants). Recent experiences are:

1. this bank holiday, when we had exceptional weather, and probably the busiest period for most garden centres, there were long queues at the checkout where they had 3 till operators and 6 checkout counters. You’d think they’d have them more fully manned!

2. The till operators are the least polite and friendly. They have a COVID policy of rolling up your trolley and then stepping back. I had bought £500 of plants on a stacked trolley and the operator told me to step back and she would scan the products, only then to keep asking me how many of each plant I had! I explained that was I thought it would help her if I were to pass them to her for checking and she told me to step back so why then is she asking me how many of each I had when scanning! Far from being polite and engaging, she was rude and confirintational!

3. For the past two weeks, I’d been in at least 4 times each time looking for lawn seeding soil. Each time I asked when they’d be available, no body could tell me.

I need to buy another £500 of plants but still annoyed so will go elsewhere and probably won’t go back!!!

Also, you’d think they’d introduce a loyalty scheme like others! Perhaps they’re too profitable and don’t think they need to.

It reached me without any problems. Before coming to the distribution, they notified the time by e-mail and arrived at the given time. I also ordered a potted plant. It came in a very healthy and vivid way. If you want to order a potted plant, you will definitely get peace of mind.

I have had the best experience here this week. With everything being doom and gloom resently. I went in on Thursday looking to get the Lyon abour for my mum's mothers day present first person I spoke to was a lady called Grace very helpful and polite who checked the stock. It was showing 1 in store but it wasn't really sellable. So it is the manager Juile Leatherdale who has gone above and beyond. She was very approachable extremly helful, happy, polite and understanding a real pleasure to find such a lovely person great store
Great team hightly recommend

I just wanted to thank 'Grace' in Squire's Garden Centre, Sixth Cross Rd, Twickenham, for her friendliness, knowledge of her job and going beyond expectation for her help. Grace, and Squire's are great.