In response of 1 star Reviews So I've been ordering with SAF for about 2 years now and have not once had an issue with any of the staff nor my orders arriving in a timely manner. The staff o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
What a great company. Ordered three products with one being on the larger scale and the delivery process was seamless. Very well packaged and all the items received were immaculate. You can always tel... Toon meer
Bedrijf heeft geantwoord
New website. No problem navigating. If anything no smoother than previous. Never had a problem with SAF. Great communication and the perfect online retailer for my hobby. Have bought several preorders... Toon meer
Bedrijf heeft geantwoord
Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries rais... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.
Contactgegevens
Verenigd Koninkrijk
- sales@staractionfigures.co.uk
- www.staractionfigures.co.uk
4,8
Uitstekend
532 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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SAF provide and amazing service and…
SAF provide an amazing service and always deliver. They are consistently productive, and their customer service is second to none. I often take their service for granted and don’t leave reviews, as they’re just that good and it’s become the norm. But after seeing idiotic customers leaving poor reviews because SAF were too efficient and the customer messed up the order process, I think that’s totally unfair. It’s made me up my game—I’ll make sure I leave a review each time I order, and they deliver! SAF are awesome and provide the best customer service.
9 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Mark,
Thanks for the 5 Star review!
We really appreciate the support. We look forward to your future custom with us, have a nice day!
Perfect condition
Very quick delivery, perfect condition, will be ordering from here again.
13 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Phil,
Thanks for the 5 star review!
We're glad to hear you were pleased with the condition of your order and it's delivery time!
We look forward to having you back again :)
Ordered 3 times over the past couple of…
Ordered 3 times over the past couple of weeks,have been very happy with each order,one item was the McFarlane Batman 66 bookworm figure which was so happy to get at a cheap price,have been kept updated with emails,figures have been packaged brilliantly,so glad I found you guys,will be my first choice to look when wanting to buy a action figure,thanks guys
7 augustus 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Christopher,
Thank you for leaving a 5* review!
We' really glad to hear that you're happy with your recent purchases. We always do our very best to keep customers updated and their figures protected for transit.
We look forward to having you back again in the future!
Have a nice day :)
A flawless experience for my first order
After struggling to find a figure from the normal websites I use, I found exactly what I was looking for at Star Action Figures. I placed my order and within minutes it was picked and dispatched and was in my hands two days later.
I couldn't ask for better service and this order will be the first of many I'm sure.
28 juni 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Pete
Thanks for the 5* review!
We're glad that we could help you find what you were looking for and we look forward to your future custom!
Have a nice day :)
Best in the action figure industry
Ive been using them for years for our Star wars figures.
And theres no other company I trust as much as them.
Everything is also packaged in thick boxes and lots of bubble wrap. Never had many problems with hundreds of orders and if I've had 1 it's been sorted very quickly.
I've always found them helpful, like just this week we had an order coming and they kindly held onto it for us , for a few more days as there would be nobody to receive it & sometimes if you click on deliver another day, Royal mail still deliver it.
That is what you call excellent customer service.
11 juni 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Bernadette,
Thank you for leaving us this 5* review!
We really appreciate your continued support over the years and we're glad that we could help you with your order recently.
Have a nice day :)
SAF. Got to admit star action figures are…
Got to admit star action figures are brilliant for collectables from Star Wars to marvel to dc and Batman to Hottoys and that’s just some of there collectables I’ve ordered from them on a regular basis and they very quick and efficient dealing with the orders and pre orders great work SAF looking forward to more purchases from you highly recommend
10 juni 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Peter,
Thanks for the 5* review!
It's great to hear that you're happy with the range of products we offer.
We look forward to your future custom!
Have a nice day and enjoy the weekend :)
Always a superb experience.
Always a superb experience.
Great prices. Great delivery times, and even greater customer support.
28 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi
Thank you for your amazing 5 star review!
We are very happy to hear that you love the experience shopping with us and the customer support we provide. We hope to receive your custom again in the future!
I bought a nice Black Series figure…
I bought a nice Black Series figure recently. Always a great company to deal with. Straight forward, no messing and great prices. Thanks so much.
15 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Andrew
Thank you for the 5* review!
It's great to hear that you like the figure! We're happy that you're pleased with our prices.
We hope to have you back as a customer again!
Have a nice day :)
Best online store for Star Wars…
Best online store for Star Wars figures. Always arrive quickly and so well packed, been ordering from SAF for years and will continue to do so.
30 april 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Michael
Thanks for leaving us a 5* review!
We really appreciate your continued support over the years and we look forward to your future custom!
Have a nice day :)
Very happy, thank you.
Ordered the Scout Trooper black series helmet on a weekend. It was dispatched quickly, and arrived shortly afterwards. I was impressed by how securely boxed it was with multiple layers of protection. The helmet is in pristine condition and is now sat on my bookshelf as a display piece. Very happy, thank you.
15 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thank you for leaving us a 5 star review Charlie!
We're happy to hear that you were pleased with the speed of delivery! We always do our very best to make sure that orders are protected well.
We think this helmet is great too and we're glad that you like it!
Have a nice weekend :)
All good here!
Good price. Promptly posted, well packaged figure so it arrived in mint condition. Would use this company again :)
1 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi
Thanks for leaving us this 5* review!
We're really glad to hear that you were happy with your purchase!
We look forward to your future custom!
Have a nice day :)
Got my replacement figure today and it…
Got my replacement figure today and it was in perfect condition,got it out to me super fast,great service.
6 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Christopher
Thank you for leaving us a 5* review!
We are glad to hear that the replacement arrived quicky and in good condition.
We hope to have you back again!
Have a nice day :)
Customer Since April 2021
I've been ordering from this company since April 2021 and have never been disappointed. Their items are always in excellent condition and ship in sturdy boxes with ample protection for the item(s) inside. If you're a mint-in-box collector like me, you can order from them worry-free.
1 mei 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi James
Thank you for leaving us a 5* review!
We appreciate the kind words and your continued support over the years.
We're really glad to hear that you're happy with our shipping and we look forward to your future custom!
Have a nice day :)
Honest and up front with details
Have purchased a few times with SAF and also have some pre-orders on order, never had a problem with them, honest,and up front and clear about everything, so 5 star action figures :)
14 maart 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Stuart
Thanks for your 5* review!
We appreciate your kind words and are glad to hear that our honesty is received well.
We hope to have you coming back again and again!
Have a nice day :)
Perfect for collectors
I recently ordered 2 MacFarlane toys figures from SAF, that I couldn’t find anywhere elsewhere, and I was delighted with everything - the packaging was great and protected them well, it was dispatched quickly and it came fast too. I would definitely recommend and I’ve already ordered again!
30 april 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Grace
Thanks for leaving us a 5* review!
We're happy to hear that you were pleased with the dispatch time and protection we used.
We always do our best to get orders out as fast as possible whilst still packing them as best as possible.
Have a nice day!
ordered some figures, happy with delivery speed and packaging
ordered some figures, arrived quickly and well packaged. very happy.
17 april 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Oscar
Thank you for leaving us a 5* review!
We glad to hear that the order arrived quickly and that you were happy with how the items were packed.
We hope to have you back again in the future!
Have a nice day :)
Highly recommend using
Used Star Action Figures a number of times when ordering figures from various lines (Marvel/Star Wars Black Series/Transformers).
Always provided an excellent level of service; from discounts, the packaging and shipping of my orders.
I keep an eye on their sales which they have regularly for a good deal. Would highly recommend
5 maart 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Martin
Thanks for leaving us a 5* review!
We're happy to hear that you like the service we provide, we always do our very best for our customers.
We hope to serve you again in the future!
Have a nice day :)
Do not trust this shop.
Do not trust this shop! let down twice now, I pre ordered 2 items 04/03/2024 and have never received items still waiting, got in contact with them and was assured the order was still awaiting fulfillment nearly a year later and bank transaction was still live. I also had a second pre order on 20/10/2024 cancelled 06/11/2024 item order number 470384 because a problem with stockists and was unable to find the item elsewhere as it had been sold out. DO NOT TRUST.
6 november 2024
Review zonder uitnodiging
Antwoord van Star Action Figures
Now editing replies, and has added to his original masterpiece "I also had a second pre order on 20/10/2025 cancelled 06/11/2025 because a problem with stockists and was unable to find the item elsewhere as it had been sold out. DO NOT TRUST. "
As far as we can see he only had one order. After our reply he now states he had problem with second order. We can only see one order, and second order he had an issue with is October 2025!
Yes, I know its in the future as its currently March 2025, but no doubt Trustpilot will let him edit again, but it proves how ridiculous things are. Make it up as you go along Denis!
We await edit number 3! The year is 2169. DO NOT TRUST hahaha
****
Its a shame you felt the need to leave a one star review because we had to cancel your McFarlane orders, when it is widely known that McFarlane have let the UK down by having cancelling retailers orders without informing any of them.
It is just as well most customers are reasonable and understand that we are just retailers and only sell what we have ordered with the manufacturer/distributor. If the manufacturer or distributor cancel the lines in the UK and fail to tell anyone, despite UK stores requesting information weekly about the status of them, then its a shame when customers feel the need to make ridiculous comments likes "do not trust" the stores.
I understand your frustration, times it by 2000 (amount of orders we had to cancel) and you will know the level of our frustrations when we are messed around like this, so when a customer leaves a bitter one star review for something that we informed everyone about, and makes it sound so one sided even mentioning a live bank transaction when not a single penny has been claimed, without even bothering to email us first for an explanation, (even though we sent out a blanket email to everyone with an order) you can see why your review will be looked down upon by every genuine collector who doesn't feel the need to take out the industries failings on the the retailers.
Hope I hope it made you feel better, but luckily not everyone will feel the need to take a swipe at one of the fairest collector sites in UK for something that was completely out of their control, as it was most other UK/European sites who order through the correct channels and do not grey import.
Excellent store
I've purchased from Spain several times and couldn't be happier. Excellent selection of items, some of them really hard to find, competitive prices, and extremely fast preparation and shipping. Highly recommended store.
25 maart 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Diego
Thank you for your amazing 5 star review!
It is great to hear that you are happy with the service that we provide and that you would recommend us highly. We really appreciate the support and we hope to receive your custom again in the future!
Ordered Neca Krampus
Ordered Neca Krampus, the packing in the brown shipper was brilliant, (air pillows, etc), however there was damage to the box window under the flap which to be fair to StarActionFigures they wouldn't have seen with the flap velcroed shut.
Arranged a return will StarActionFigures, no nonsense return. Very professional and on the ball, like I say superb packing on their end. Would recommend and would definitely order from them again based on how they handle things when things went awry. Lots of respect to them.
28 februari 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Jason
Thank you for leaving us a 5 star review!
Again, we'd like to apologise for the issue you had with your order.
We're really glad to hear you were pleased with the outcome of the return and we hope to have you back again!
Have a nice day :)
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