In response of 1 star Reviews So I've been ordering with SAF for about 2 years now and have not once had an issue with any of the staff nor my orders arriving in a timely manner. The staff o... Toon meer
Bedrijf heeft geantwoord
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What a great company. Ordered three products with one being on the larger scale and the delivery process was seamless. Very well packaged and all the items received were immaculate. You can always tel... Toon meer
Bedrijf heeft geantwoord
New website. No problem navigating. If anything no smoother than previous. Never had a problem with SAF. Great communication and the perfect online retailer for my hobby. Have bought several preorders... Toon meer
Bedrijf heeft geantwoord
Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries rais... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.
Contactgegevens
Verenigd Koninkrijk
- sales@staractionfigures.co.uk
- www.staractionfigures.co.uk
4,8
Uitstekend
533 reviews
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My experience with Star Action Figures Absolutely Awful Customer Service – Shockingly Rude Owner
My experience with Star Action Figures has been nothing short of appalling. I contacted them about a missing item, and instead of receiving any form of support, I was met with dismissive, condescending, and downright rude responses from Wayne, the owner.
Wayne’s attitude throughout the entire exchange was disgusting. Rather than treating me like a customer with a genuine issue, he spoke to me like a problem he wanted to get rid of. He dismissed everything I said, accused me of “patterns” of behaviour, and even tried to suggest my emails weren’t written by me. The arrogance, hypocrisy and hostility in his tone were unbelievable for someone running a business.
What should have been a simple conversation about a missing item turned into one of the most unprofessional interactions I’ve ever had with any company. Instead of listening or helping, Wayne went out of his way to belittle me, make personal remarks, and shut down the discussion without any intention of resolving it.
If this is how the owner behaves when a customer raises a concern, it tells you everything you need to know about the company. Absolutely appalling service and a complete lack of respect.
I would not recommend this business to anyone.
24 november 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
As with most 1-star reviews, this comes from a very new customer (one small order before this one). The review contains a number of personal remarks but leaves out the details of the actual case. Three separate members of staff responded politely and professionally, even though the request could not be approved. Here are the facts of what actually happened:
1. You reported a missing item four days after delivery.
Your emails stated you were “excited to open the parcel for your son’s birthday,” yet the order contained only two items. If one were missing, this would have been immediately obvious on opening. The delay in reporting significantly reduces the ability to verify any claim of loss.
2. The Phoenix figure was filmed being packed into your parcel.
We reviewed the packing-station CCTV, which clearly shows the Phoenix figure being placed into your box. The footage is time-stamped and directly linked to your order.
3. You discarded the packaging before contacting us.
You confirmed you threw the box away immediately after opening it. This means there are no photos, no packaging, no signs of tampering, and no evidence whatsoever to support a missing-item claim from your side.
4. The Royal Mail delivery photograph shows the parcel intact.
The courier’s proof-of-delivery image shows the box in excellent condition, with no damage, openings or crushed areas that would indicate the loss of a boxed figure.
5. You were unable to provide any supporting evidence.
Despite being asked multiple times, you confirmed there were no photos of the parcel, no retained packaging, and nothing to demonstrate that the order was incomplete when opened.
6. We provided full documented evidence; none of it was disputed. You did not challenge the CCTV footage, dispatch logs, timestamps or delivery photograph. Your responses focused solely on tone rather than addressing the evidence presented.
7. You did not request a replacement at any point.
For an item you stated was urgently needed for a birthday, you requested a refund in your first message, then store credit in later messages, but never once asked for the missing item to be resent. We hold stock and could have shipped a replacement on 24-hour delivery. Your requests were inconsistent with someone who genuinely needed the item.
8. The Consumer Rights Act does not override clear physical evidence.
Our responsibility is to ensure goods are dispatched and delivered. The evidence shows the item was included at dispatch, the parcel was delivered intact, and no courier issues occurred.
9. You paid via PayPal but did not open a PayPal claim.
Customers who genuinely believe an item was not received typically do so immediately, as PayPal buyer protection is clear and effective. You chose not to initiate a claim.
10. Your review omits the entire issue and focuses solely on personal remarks.
It does not address the CCTV footage, the delivery photograph, the 4-day delay, the discarded packaging, or the lack of evidence provided.
11. We cannot refund or credit items that were sent and delivered correctly.
This is standard for all customers. Without supporting evidence, and with documented proof of correct dispatch and delivery, the claim cannot be upheld.
We stand by the evidence and by the decision communicated to you.
This matter remains closed.
Fantastic Company! Hit the spot every time!
I’ve been using SAF for a few years now, and they have never failed to come up with the goods. Everything from the timely postage, the thorough packing and the pre-order system they use is nothing short of fantastic! Also, they sell Micronauts!!! 😊 Run by fans and collectors for fans and collectors! A great experience every time! Ignore any griping reviews and buy with confidence from a company that actually cares!
14 november 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Steve,
Thank you for your lovely 5 * review!
We're really glad to hear you're happy with our postage, packaging and pre-order system!
We love the Micronauts, they're up there with our favourites!
Thank you again for the review and for the continued support you show us!
Have a nice day :)
Amazing prices and service
Amazing prices and service, the fastest postage ever!!! so impressed had to post a review
16 november 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi,
Thank you for leaving us a 5* review!
We do everything we can to keep our costs low, our shipping speed fast and our service to the highest standard and we're really glad to hear you were happy with this.
We hope to have you back again in the future!
Have a nice day :)
What a disappointment ....
I ordered 7 Star Wars figures with Star Action Figures (SAF), parcel arrived late (ordered on Friday 7th - delivered on Thursday 13th), however well wrapped up. But when I checked two of the Vintage Collection figures still in their blisters, both were very badly painted and someone also tried to cover up some cracks with a black pen on one of the cardboards. After I complaint and had sent pictures to the shop they told me that I could send the two items back at my own expense in order to get a refund. When they cheat a customer with selling used and damaged articles they should be embarrassed enough not to make the customer pay the return postage. That was definitely my last order with them and I can only warn Star Wars collectors not to buy with this shop. The prices seem low, but the quality of their sold items is low too and that counts also for the after sale service!
13 november 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
This review leaves out most of the relevant details, so here is the factual account of what actually happened.
1. Delivery timing
Your parcel arrived within the timeframe stated on our website, newsletters and social posts during the 2-for-1 promotion. Orders were advertised as taking up to a week to ship due to volume. Delivery between the 7th and 13th was within that window.
2. Condition of the items
You reported two figures as “very badly painted” and “used.”
The photos you sent showed:
A paint blemish on R2-D2 so small it required extreme close-up magnification — well under 1mm, closer to around 0.25mm.
A distressed R5-D4 — which is designed to look weathered.
No signs of use, damage, or tampering on either sealed blister.
These are normal variations on mass-produced 3.75" figures and do not constitute damage.
3. Pricing and expectations
R2-D2 was purchased during our offer period at roughly half price.
Customers who require the best possible card condition can choose our SAF Display Case service, where we hand-select from multiple cases for £1.50–£2. You selected standard fulfilment.
4. Partial refund request
After sending the complaint, you asked for a partial refund to keep the items.
We do not offer partial refunds for factory imperfections — ever.
If a £16 figure is not acceptable at £7.50, a slightly lower price would not resolve the issue. This is why our policy is return for full refund or keep the item.
You were correctly advised that you could return the items for a full refund, with postage covered only for genuine damage (creases, dents, tears, crushed bubbles, misaligned print). Your items did not meet that criteria.
5. “Used” and “damaged” claim
The items were factory sealed and sent exactly as supplied by Hasbro.
Describing sealed figures with a sub-millimetre factory blemish as “used” is inaccurate.
6. Complaint volume and timeline
Multiple complaint emails were sent in a short period before we had time to respond, including messages sent at 3am and a follow-up email at 9am stating you had already posted this review.
This creates the appearance of urgency, not accuracy.
7. After-sales service
A return was offered immediately. A full refund was available.
The only thing declined was the request for a partial refund on non-damaged items.
In summary:
The parcel arrived within the advertised timeframe.
The figures were brand new and factory sealed.
The issues shown were minor factory variations, not damage.
A return and full refund were offered.
Partial compensation was requested and correctly declined.
We stand by our handling of this order.
Simply Fantastic
I've used Star Action Figures for as long as I can remember and they are the best at what they do.
They have such a wide range at excellent prices , excellent pre-order with no deposit required and without doubt the best packing.
Not only a provider but a strong voice for the collector.
Simply fantastic, A+++
24 oktober 2025
Review zonder uitnodiging
Great pre order
Pre ordered item with them and the process was straightforward and clear. Item came quickly and was easy to track. Would use them again for purchases and pre orders
21 oktober 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Louis,
Thanks for the 5* review!
We're really glad to hear you were pleased with our pre-order process and shipping.
We look forward to your future custom!
Have a nice day and enjoy the weekend :)
Incredible site.
I stumbled across these guys whilst looking for a Christmas present. And the prices were better then anyone else. So I decided to take a gamble and try it. And well I am extremely extremely happy. Arrived safely and very well wrapped. So no damage and within 48 hours too. So absolutely not a single complaint here. And will definitely use them in the future and recommend them.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Gemma,
Thank you for leaving us a 5* review!
We're really glad to hear you were pleased with our prices and how we pack our orders.
We look forward to serving you again in the future!
Have a nice day :)
Grimlock, Megatron and Nova Prime pre-orders
I recently received my orders for Studio Series Grimlock, Studio Series 86 Megatron and, a couple of weeks before that, Nova Prime. Pricing on each of them was amazing, and delivery was extremely fast. I'm always happy pre-ordering from Star Action Figures and highly recommend them.
29 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thanks for leaving us a 5* review Stephen!
We're really glad to hear you were happy with the pricing of our figures as well as the speed of delivery. We do everything we can to keep costs down for collectors and always ship orders as fast as possible.
We look forward to serving you again in the future!
Have a nice day :)
The best in the business
The best in the business. Never had any issues, and I've bought a lot of figures from them
30 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Dario
Thank you for taking the time to leave us an amazing review!
We are very happy to hear that you are happy with the service we provide and we hope to serve you again in the future!
Super service and quick to respond to…
Super service competitive prices and quick to respond to queries. Products arrived in A1 condition for in box collectors, for collectors from collectors, 5 star.
26 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi James
Thanks for your wonderful review!
We are glad to hear that you are happy with the quick service we provide! We thank you for your support and hope to receive your custom again in future!
Best action figure retailer in the country
Ordered and pre-ordered numerous times for Star Wars Black Series and Transformers. Never had to chase orders and almost always delivered on time.
Got great stock on their website and at more competitive prices than others.
Probably the best action figure retailer in the UK.
26 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Gazelle,
Thank you for leaving us a 5* review!
We're really glad to hear you're happy with the items we stock and their prices! We do our best to keep prices as low as we can, as we know it's a hard time to be spending lot's on collecting.
Have a nice weekend :)
An online retailer that actually cares
An online retailer that actually understands and cares about their customers. This is who I choose to buy from whenever possible. Star Wars Vintage Collection always arrives from them in pristine condition, including the card backs, which even though I'm an opener is such a big part of the experience and the nostalgia. In fact, I believe Star Action Figures has actively advocated for Star Wars collectors to Hasbro to get better cardbacks and it made a difference. On the one occasion I've had to regretfully cancel an order they've been very professional about it.
17 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Milo,
Thank you for leaving us a 5 star review!
We always send the best figures only, especially with TVC, as we know that this is one of the most important parts for collectors.
We're finally starting to see some changes coming through with the cardbacks and we hope that they continue to improve!
Have a nice day :)
Changing address on order
I was moving house and had to change the address on my order. Sorted out really quickly!!!
3 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thanks for the 5* review George!
We always help our customers with any issues they have.
We're glad to have been able to help with the address change and we hope you're settling in at the new place well!
Have a nice day :)
Great customer service
Go to company for any action figure orders in the UK. Great communication and great for pre orders
15 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Ben,
Thanks for the 5* review!
We're glad to hear you're happy when pre-ordering with us!
We try and make the pre-order process as simple and streamlined as possible!
Have a nice day :)
E-wing
Great deal on the E-wing, SAF is one of the few bright spots as far as collecting 3.75 star wars figs these days.
16 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thanks for leaving a 5* review John!
We were really glad we could offer this item at a lower price for everyone.
We appreciate the kind words and look forward to serving you again!
One of my go too's when feeding my…
One of my go too's when feeding my addiction to plastic. The best there is....!!!
12 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Kraig,
Thanks for leaving us a 5 star review!
We're glad we can offer the figures you and so many others love.
We look forward to having you back again in the future :)
Have a nice day!
Superb online action figure retailer
A really trustworthy online retailer for all your action figure requirements. Only takes orders for stock they can supply which is quickly dispatched in very secure wrap and sturdy boxes. Top recommendation, hundreds of orders never an issue.
13 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thanks for the 5* review Rob!
We really appreciate the kind words as well as your continued custom and support over the years.
Have a nice day :)
Top Class Service …
I have been using Star Action Figures for several years, TOP CLASS customer service and figures are always boxed and shipped with great care. Do not hesitate to use this company. I have never been let down or dissapointed with this company.
16 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thank you for leaving us a 5* review Michelle!
We always pack our orders as best we can so the figures arrive to customers in the condition they left us.
We look forward to serving you again in the future!
Have a nice day :)
Always had a great experience with SAF
Always had a great experience with SAF. Long may it continue!
16 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Tom,
Thanks for the 5 Star review!
We're glad to hear that you always have a great experience when shopping with us!
We look forward to your future custom!
No1 for Star Wars collectables
My go to company for Star Wars figures. Always respond to correspondence and provide first class customer support.
Awesome packaging and reliable deliveries.
11 september 2025
Review zonder uitnodiging
Antwoord van Star Action Figures
Thank you for the 5* review Ray!
We pride ourselves on giving our customers the best possible support and experience when shopping with us.
We look forward to having you back again!
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