Star Action Figures Reviews 

This company is one of the best out there for getting high quality collectibles I have made many orders from them and they never disappoint and always respond to queries and are able to help when there is a problem I cannot recommend them enough

Excellent prices and exceptional packaging. Fantastic site!

Star Action Figures is by far the best e-tailer tor action figures out there. The service offered has always been excellent, packing is phenomenal and in the rare times I've had an issue or had to cancel an item, the response has been fast, friendly and courteous. They are my number one choice for ordering as I feel secure in the knowledge it will be a first class experience!

Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries raised around release delays or incoming stock availability have always been responded to to quickly and concisely. So glad to have such a fantastic online retailer like them here in the UK. Cheers!

Wings Customs

Amazing company.

Never had an issue ordering from. If I've had any questions, they always respond and assist.

Only use SAF for my Star Wars Black Series products. Best out there.

MTFBWY

Ordered MASK toys if been looking for and they were by far the best price out there, well under the rrp. Arrived quickly and packaged really well. Can’t wait to order the next wave

I've ordered twice from SAF and both times the orders have been correct and well packaged. Arrived in a sturdy box with plenty of protective packaging inside. 5 stars. Thank you.

One of the top tier Figure collectors sites out there. Always sort out problems quick when needed. They give good feedback on their facebook page so you know what's coming in and what time, and letting you know what's going on site wise.

After emailing with the site about a particular figure which was due to go up for pre order, and them telling me it was going live that day - they conveniently stuck the figure in a bundle with 4 other figures and didnt list it individually. I would suggest anyone looking to buy from them, does not message or share what interests them as they stoop to the low of sticking a £30 figure in a £180 bundle as the only way to buy it. These figures are not even released yet. Really regret making previous purchases from them, and reaching out. I had several more items in my basket but i have decided to leave the intended purchase as they have been really unpleasant. Its convenient that they listed other figures individually.

EDIT - I have emails which show the seller tell me that the item would be listed for sale that same day, and they could not give me a time that it would be listed. I was fine with this and kept regularly checking the site. They then put the figure behind an extra £150 of figures in a bundle. Any decent people would have said before hand “ we are not selling it separately though, it will be behind a bundle only” - which wouldnt have been so bad, but they decided to string me along, and waste my time regularly checking the site! They knew the figures that i asked about buying, and then neglected to mention that they would be putting it behind an unnecessary bundle. Also in regards to the seller stating that i am a liar, and no other figures from the wave were listed. There are 3 listings from their site that prove otherwise! Vigilante & Shazam (the March Pre orders wave from Mcfarlane - which was also where Joker was released)

I did not write this review in response to being told no, as the site would like to leave you thinking. I wrote it due to them stringing me along and wasting my time, neglecting to mention that they wanted to put it behind a premiumly priced bundle with other figures, presumably to shift the other figures quicker. I honestly wouldnt have been bothered, had they not wasted quite a few hours of my time, regularly checking the site to see if they were added. I have the emails, and am happy to share with anyone. I never expected them to reserve stock, i simply asked politely. I then asked when they would be added, which they couldnt tell me, which meant that i had to keep checking. I have not been too well, and too have people deliberately waste your time - its quite a shame. It all comes down to, why not just say “its not sold individually” - and then i wouldnt have been checking all day for a pre order.

EDIT 2 Email Transcript

Me - Hi, i missed out on the jack nicholson joker everywhere and really would like 2, i dont know if you have them or will be getting them - but could i reserve 2 as i missed out. I recently placed 2 orders on joker figures with you i think!

Staraction Figures - Hi Thanks for your email.
We are just awaiting for confirmation that we can go live with this one before we put it up for pre-order. As soon as we get confirmation, we will put it live but we do not know when this is.

Me - Ah right, im really desperate to try and get 1/2 of them. Maybe even variant if you individually list it separately! Loads of other sites listed them. Anychance i could reserve 3? 2 standards and 1 platinum? Jack Nicholson-ish Joker? The Keaton Films are my favourite and i would be so happy to have The Joker to go with Catwoman and Penguin. Or even if i could know when to expect them to go live, ill be there straight away aha.

Staraction Figures - Hi Thanks for your email. Unfortunately until these go up for pre-order on the site, we are unable to accept any reservations for them and once they have gone live, all reservations need to be made by pre-ordering on the site. We are expecting them to go live today at some point but we do not have an exact pre-order time.

Me - Any sort of 2 hour window? I purchased a few figures from you the other day i think!

I then checked the site regularly for a further 2 hours as had no emails back.

Me - Just checked the site, is joker not being sold individually?

EDIT - owner “Wayne” decided that my transcript proves that i wouldnt take “no” for an answer. Everything i ask, i only ask ONCE. You can see from his “current” reply, the kind of Person he is. Defensive, accusatory, rude. In Waynes head, he is never the common part of a problem. Its everyone else…

EDIT IN RESPONSE TO FACEBOOK POST SELLER MADE - The company posted my review on their facebook page, where several of their fans have actually sent quite abusive messages. Many of which are 20/30/40 years older than my self. Its quite sad, and actually hurtful to see people make so many assumptions. If you get a buzz out of being abusive to people you haven’t interacted with, it shows cruelty.

Wayne is 30 years older than me, and thought it appropriate to entice people to leave nasty comments about me on facebook.

There was an issue with a figure in my recent order, I contacted them through their website just to make them aware not really expecting a replacement. It wasn’t a major issue.

They checked their stock and none of the figures had the same problem. They offered to replace it if I wanted to. They sent a returns label and 10 days later I have a new figure.

Other than having to cancel preorders, I haven’t had the need to contact their customer service. Excellent service, emails were replied within 24 hours. I know each day they work orders before replying to emails but I never felt I had to chase them, and all sorted quickly.

Thanks a lot guys, especially Olly

Keep up the great work

I bought a couple of figures off of Star. They shipped them the next day and when they arrived I was delighted to see how well packaged they were. The box was sturdy and filled with bubble wrap. I’d definitely buy from Star again.

I ordered four minix boxed figure protectors. One was of poor quality but after contacting the customer service they sent out a replacement. I am thrilled with the quality and service provided. I highly recommend the company and the staff who were quick to reply to my questions.

An excellent company with fantastic prices, transparent and open policies and fast, reliable and well packaged shipping

I've used SAF before (and continue to do so) but thought i'd share my most recent experience regarding a faulty figure and the return process for anyone interested.

I Pre-ordered 2 items at the same time and upon release both were quickly and swiftly dispatched by SAF. Sadly, when I received my items one of them was faulty (not SAF's fault, it was a manufacturing fault/defect). I emailed SAF explaining the situation and attached some pictures of the issue.

They replied about a day later and were very understanding and professional, they asked for the faulty item to be sent back and kindly provided a return label. It took about 2 weeks from returning the item to having my refund processed, however it was on the run up to Christmas so a delay was expected, I did email in-between for an update and they were very quick to answer any questions.

Overall very happy with the experience and have ordered from them since and will continue to do so. Thought I would share my personal experience with the returns process, so others can buy with confidence and know that SAF will help you if you have an issues.

5/5 Thank you SAF! :-)

Quick dispatch, especially given the holiday period - literally two working days! These guys wee always my go to many years ago (mcfarlanr TWD era) and the service has never changed.

Excellent
🌟 🌟 🌟 🌟 🌟

First time shopping, experience was superb. Next day delivery and well packaged . Which was a good job as box got damaged in transit but products survived. Great price as well. Highly recommend.

I’m not one for taking time to write reviews, but when companies are exceptional I like to let them know and recommend them to others. I have been collecting various figures, models and others items for over 20 years. Star Action Figures is the best and easiest place I’ve ever had the pleasure to purchase from. Their prices are the best in the business, no over inflated costs or rarity tax, just straight forward fair prices. Items are dispatched promptly and arrive well packaged. This is now my first choice when I’m looking to buy. Thank you for superb customer service.

Great prices, fast shipping.

Star action figures has gotta be one of, if not the best sites to get your collectables from. I’ve been getting all my Black series figures (and countless other things) from them for years and never been disappointed. Great customer support, were it feels like they actually care about their customers, great prices and quick shipping. Honestly can’t recommend them enough.

My experience with Star Action Figures has been nothing short of appalling. I contacted them about a missing item, and instead of receiving any form of support, I was met with dismissive, condescending, and downright rude responses from Wayne, the owner.

Wayne’s attitude throughout the entire exchange was disgusting. Rather than treating me like a customer with a genuine issue, he spoke to me like a problem he wanted to get rid of. He dismissed everything I said, accused me of “patterns” of behaviour, and even tried to suggest my emails weren’t written by me. The arrogance, hypocrisy and hostility in his tone were unbelievable for someone running a business.

What should have been a simple conversation about a missing item turned into one of the most unprofessional interactions I’ve ever had with any company. Instead of listening or helping, Wayne went out of his way to belittle me, make personal remarks, and shut down the discussion without any intention of resolving it.

If this is how the owner behaves when a customer raises a concern, it tells you everything you need to know about the company. Absolutely appalling service and a complete lack of respect.

I would not recommend this business to anyone.