Star Action Figures Reviews 

Received a Hot Toys pre-order last week, overall very happy with the price, postage and communication. Would buy from again.

As always 100% service from SAF, amazing service super quick delivery. Thankyou.

I’ve ordered three or so figures with protectors and they’ve all arrived in mint condition, superbly packaged. My latest purchase was a sale item admiral ackbar figure. At short notice- I’m able to attend a comic con at the weekend and was trying to find something that really appealed to me - to get Tim Rose to sign. I nearly ordered from Amazon - purely in terms of guaranteeing delivery before the event. However- I’m glad I didn’t and that I put my faith in this company. The product arrived in absolute record time- in literally a day or so- top stuff as always and I’m over the moon to have it in hand well before the weekend. Thanks very much indeed. This won’t be my last purchase.

I’ve been a customer of Star Action Figures for many years now. Spent hundreds, if not thousands, of pounds with the company.

And yet when I purchased an item from them 2 weeks ago and it arrived damaged, they expected me to pay for the postage to return their damaged item.
Am I really expected to be out of pocket to return a product that was sent to me damaged? Is that even legal?

The parcel was not damaged, just the product itself inside, so it was sent out already damaged.
If I was told the product was damaged/non mint on the website before purchasing then that’d be understandable. But I wasn’t. And I was sent out a damaged product that was no good to me. Then I have to pay for the privilege of returning their damaged product?

I emailed their support multiple times stating that this wasn’t fair but they weren’t for helping. Asked for the matter to be escalated to management (Wayne) and never heard from them again.

Judging by the other negative reviews, I’m sure there’ll be a response to this trying to discredit me in some way.
I was a genuine customer, that spent a lot of money with them… and the reluctance on their part to resolve this for me is very poor.
Feels like a company that’s got so big that they’ve lost any care for their customers unfortunately.

I can’t recommend this company anymore and will be using different retailers going forward.

**UPDATE**
As expected, another unprofessional and defensive response from Wayne like every other negative review. Obviously can't take criticism.

AVOID this company like the plague. Owner is a hot head and if you ever have any issues, you'll be blamed and personally attacked. Have seen this happen on multiple occasions on FaceBook groups.

Of my 34 orders with the company, 8 orders had to be fully or partially returned (at my own expense of course) due to similar issues with being sent damaged product. I could post a whole picture album of damaged stock Star Action Figures have sent me over the years that I've subsequently had to return at my own expense.
The packaging of Star Wars Vintage Collection figures is one of the main components of the product itself. Wayne himself knows this, otherwise he wouldn't be constantly complaining to Hasbro about the state of their stock. But yet that stock is still forwarded on to us customers.

I'll not lose any sleep over a few pound lost due to their poor customer service and of course I won't be using them again but maybe look at resolving customer issue's in a professional manner going forward. The response below says everything you need to know about who's in charge of this company and how they treat it's customers.

Just received pre order Star Wars The Phantom Menace box of six. Great value, quick delivery and very well packed and happy to add to the collection.

Fantastic shop, I purchased many orders without any issues. Speedy services and Packaging are both top quality. Star Action Figures do care about all collectors and driving the community with regular posts on facebook too. Thank you!

I'm giving this company a 5 star review based on my order and experience.
The communication with them was excellent and prompt (thank you Olly) and my pre order arrived faster than expected, double boxed and carefully packaged.
I've already placed another pre order with them and I'm going to be giving them all my future orders!
Thank you again Staractionfigures.

SAF are always reliable at delivering figures super fast and in bomb proof packaging.

Don't normally leave reviews but I give credit where credit is due. Been using staractionfigires for a while now. Infact it was through them I bought my first modern carded Star wars figure. Communication, packaging and value are second to none. There is no better UK site for action figures if you want piece of mind on the condition of the item you are receiving. 5 stars all day long.

Fantastic company! I've placed multiple orders. They dispatch on time, orders are well packaged, and the items are reasonably priced. Also some incredible sale items. Star Action Figures have never let me down and that's worth singing about.

I always find myself coming back here to browse the impressive range of figurines available. Website is easy to use, prices are incredibly competitive and items are packaged very considerately.

Perfect experience every time - truly a breath of fresh air when it comes to ordering collectibles. Thank you Star Action Figures!

Bought about 5 or so figures from them and they've been fantastic, really quick shipping and decent pricing too. Constantly checking what they've got in stock as they have so much all the time. Highly recommend to anyone thinking of buying from them

Over the last two years I've probably had 20-30 orders from SAF. Most recent package was just as good as ever. Great pre order policy and products are packed well. Usually sell figures £1/2 below RRP too, would fully recommend.

My husband and I had bought the same figure for our son’s Christmas present so unfortunately had to return the item. I informed customer services of this and returned the item. They responded promptly and said no problem ….. once they received the item they emailed to explain that the item had arrived damaged so they could not process a refund and would return the item to me. I have had no contact since this and not received the item. After several ignored chasers I can only assume the company is acting fraudulently. Do not buy from this site!

Made my first purchase here recently for one of the James Cameron Avatar Figures, as it was a great price that I couldn’t pass up. Was dispatched and delivered practically next day and was well packaged to avoid damage, which was greatly appreciated. Such a shame they didn’t have the rest of the figures I needed/wanted, as I definitely would have ordered more! Will definitely use this place again to order figures, recommended! Thanks Star Action Figures :)

I made two orders recently with Star action figures one before xmas and one after the service and packaging is absolutely fantastic :)
I ordered a large bunch of star wars figures and sadly duplicated one when I noticed the mistake emailed them and they kindly stated I could change it over as its not been shipped yet but they cannot do this again, the figure to replace was a little more expensive than the duplicate but they didnt even charge me extra (which I would have happily paid) How great is that? They even said on one of the figures I purchase which was discounted online 'not near mint' - when it was received it looked absolutely mint to me however I know some of these star wars collector nerds can get very protective over a small blemish here and there. The packaging is outstanding and the choice of figures online absolutely 1st class this is my go to shop, keep up the great work guys and thank you

Always good experiences with this company. One time I did get the wrong item delivered, they sorted immediately and at the same time I asked the owner if they had a rare item in stock (which other companies were overcharging for). The owner let me purchase the item and included in the correct delivery. Top company- hope they're around for many years.

I was sceptical at first about the website, because the item I wanted pertained to the American Market and was a limited edition. And, it was being sold at retail!! Too good to be true?! Normally there's an asss hohl seller/trader sticking on 100% mark up. I emailed regarding the figure and received a fast response, stating the item was genuinely in stock and ready to ship. I still didn't believe it was kosher!!! Then I thought, I'll take the gamble and get ready to report the rip off to my bank. Star Action Figures - how so wrong I was. Fast, secure delivery and reasonably priced postage - I'm used to companies trying to rip me off, some shyster squeezing an extra £1.50 profit on postage even. I am amazed. My experience with SAF has been so positive. I am delighted to have found this company. I cannot recommend enough to anyone debating buying online. Buy with confidence! Star Action Figures thank you so much (this review is from a real person, living in Northumberland UK)

I used Star Action Figures twice now. and both times have been experiences have been very good. Good prices, and fast, well packaged deliveries. Coincidentally I live about 10 miles from them so would love to seem them open a retail store one day - or even a collection option.

It's been a long time since I've left Star Action Figures a review, but the reality is I could be leaving them one, had I the time and wasn't worried I'd look barmy, every few weeks. And every review so far would be a 5 star one.
As we approach a time of year with more gifts purchased, when more people want to know if a site they're not used to is reliable, this review's timely...
They're excellent on price, excellent for availability (especially when they have any responsibility for stock levels afforded them), and absolutely, 100% trustworthy, safe and reliable. An order made with them is entirely safe. Postage is always reliable and packaging is legendary amongst repeat customers.
Absolutely no way I could ever fault them. They care about their customers because they represent a love of the same products as we do.
Personally, I don't think I've ever known a business be more patient, considerate and accommodating to me than this one. Absolutely outstanding, personable customer service, miles above and beyond, and out of their way to help, to their own detriment at times.
Genuinely can't praise this business enough, and I regularly do elsewhere, on or offline.