I've had a great experience with Star Action Figures. Since discovering them recently, I've made multiple purchases and have been very satisfied. Their prices are competitive, and the service has been... Toon meer
Bedrijf heeft geantwoord
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In response of 1 star Reviews So I've been ordering with SAF for about 2 years now and have not once had an issue with any of the staff nor my orders arriving in a timely manner. The staff o... Toon meer
Bedrijf heeft geantwoord
What a great company. Ordered three products with one being on the larger scale and the delivery process was seamless. Very well packaged and all the items received were immaculate. You can always tel... Toon meer
Bedrijf heeft geantwoord
Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries rais... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.
Contactgegevens
Verenigd Koninkrijk
- sales@staractionfigures.co.uk
- www.staractionfigures.co.uk
4,8
Uitstekend
533 reviews
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6 STARS!!!
First purchase from Star Action Figures and am well impressed! Arrived two days after placing order! Three different items, all very competitively priced! One of the items is a particularly rare one, so was definitely well priced! All packaged so well! Two of the items are card backs and both arrived in perfect condition! Honestly, VERY impressed! Absolutely cannot recommend this site highly enough! Will definitely return in the future for further purchases!
1 september 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Al
Thank you for leaving us a 5 star review!
We're really glad to hear that you were happy with your order and we look forward to your future custom.
Have a nice day :)
Great service
Very quick delivery, figures well protected. It was my first time ordering and I will definitely do it again.
18 augustus 2023
Review zonder uitnodiging
Items arrived in pristine condtion and…
Items arrived in pristine condition and nicely Packaged. Thank you.
9 augustus 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Kris
Thanks for leaving us a 5* review!
We're glad to hear you were happy with how your order was packed.
Have a nice day :)
I can’t recommend SAF enough
I can’t recommend SAF enough. Always my go-to for stock and pre-orders, always very well priced and shipped promptly and packaged safely. Customer service is always quick to respond and informative too. Would give 6* if I could.
27 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi James
Thank you so much for this 5 star review, we really appreciate it!
We're glad you're happy shopping with us and we are thankful for your continued custom.
Have a lovely weekend :)
Antwoord van Star Action Figures
Thanks for the 5 star review Jay!
Glad to hear you're happy shopping with us!
Have a nice weekend :)
SAF is prime
Great stock. Great shipping. Bought extremely hard to find SS102 Optimus prime from SAF for a great price. Hidden gem site, will definitely use again.
21 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Declan
Thanks for leaving us a 5 star review!
We're happy to here you found what you were looking for on our site!
We look forward to your future custom.
Have a nice day :)
First time buying from them
First time buying from them, was a bit skeptical trying something new (I always am) but honestly great customer service everything arrived on time and safely packaged. No scuffs on the boxes of the transformers everything was perfect. Also they sent me a free Transformers 4 movie DVD set on the house so I do appreciate that! Definitely coming back here to order really recommend them they are a trust worthy company.
21 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Zakaria
Thank you for leaving us a 5 star review!
We're glad to hear you enjoyed shopping with us, we're really looking forward to your future custom!
Have a nice day :)
Awesome service!
Awesome service!! I've had a few items from here and on the last occasion, I ordered the wrong item by mistake. I asked them could they just switch it over, I was told its not something they normally do but on this occasion they would. I found that very accommodating as it was actually my fault I ordered the wrong item. Highly recommend them and I've never had any trouble. Well packed items,at a great p&p price too
12 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Christopher
Thanks for leaving us a 5 star review!
We're glad to hear that you've enjoyed shopping with us, we always try and pack our items as best as we can.
We look forward to your future custom.
Have a nice day :)
Antwoord van Star Action Figures
Hi J
Thanks again for leaving us another 5 star review :)
Always glad to hear you enjoy our service.
Have a good one!
I had to return a defective product.
I had to return a defective product.
I asked for a return shipping slip which they refused, as defective paint isn’t seen as a defect by SAF. A defect is a defect.
I paid return postage, at my own cost.
Also had to chase the refund a week after the defective item was returned to SAF.
Edited to his reply. Completely unhinged.
Edit: 27th of July. He tried to charge me for an order that HE cancelled?!?!?!?!?!
10 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Sigh!!!
Out of nearly 60 shipped orders, the first time there is a slight issue you open an account on a review site and leave a 1 star review.
Thanks. Notice you do not believe in your review enough to leave your real name Stephen, but as we have the Facebook exchange screenshot, we will unhide that or just post a copy of it to show just how unreasonable you are. Please will see (who as you so nicely out it) is unhinged here.
For the record I think the customer is more annoyed that we do not keep spares in case he has an issue somewhere down the line. Nearly half a millions orders later, I have never heard this complaint before.
But in an email he said and I quote "If you can’t guarantee a replacement on a pre-ordered item (that is sold out), then I will pre-order elsewhere in future."
When we called his bluff and said we are to happy to cancel your orders, he asked us to leave them, so that's how strong he feels against us. Another keyboard warrior who is upset his toys was not 100% perfect and wants to take his anger issues out on someone. But regardless I will cancel your other 15 outstanding preorders you still have with us so you can order them elsewhere because as you state, because we cannot guarantee we will have spares on sold out items day/weeks/months after release. We are a store who sells toys, not a library that hordes them.
To answer his points, a defective paint job is a defective paint job to you. I have refuded his return shipping in the hope it takes some of his anger issues away, and to grant him a little "win" in his life.
We will happily pay to return items for major paint issues, but we state, like most other sites state that we will not pay return postage for slight blemishes/issues on mass produced toys, but in this case I have to bring some much needed joy to his day. But bear in mind, if you want a refund for an unwanted item, most sites say you need to pay return postage.
Also there is no need to chase for a refund, as we have (and quote ) up to 14 days by law to issue one.
But I think his main issue is he was banned from our Facebook page for being rude and sarcastic. He posted a very strange comment on a post that was picked up on, and it took 4 replies to get the "clear" issue out of him, before he went onto lecture us how to do business (as I say nearly half a million orders, and I have never heard his complaint before) that we do not hold spare stock after it sells out for a unmentioned length of time.
He went on to be sarcastic, condescending and rude, to the point I actually hid his post and banned him from the page to save him from embarrassment.
Any regular readers will know, it takes a lot to get blocked from our Facebook page, as I generally leave peoples posts like this online, to show people what we have to put up with. I allow them to embarrass themselves and its something to refer back to in future, but in this case I felt I had to hide it and block him, and if you see some of our saddest trolls we have on social media, you will know that took some doing to be blocked from the page!!!
Cannot recommend more
Cannot recommend more. Always fast shipping, good prices, even old figures that have tripled in value often pop up at retail price, always incredible deals on often new figures. Customer service is incredibly fast in my case (responded to an order cancellation within minutes). Unrivaled in my opinion for any black series/star wars collectors.
5 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Zak
Thanks for taking the time to leave us a 5 star review!
We're really glad to hear that you enjoy all the aspects of shopping with us!
We look forward to your continued custom.
Have a nice day :)
Star Action Figures is an A Plus Top Seller
Already had some trading with Star Action Figures and all ordered products were of good quality and swiftly delivered. Today I received my 6 inch Paploo star wars black series figure which was only ordered last week which is tremendously fast. As I have experience with Star Action Figures for more than 1 year I can say that their service and delivery have never failed me. Star Action Figures is highly recommendable for their splendid service, quality products, reasonable pricing, swift delivery and s’well communications.
In 3 words: A plus Seller
3 juli 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Gradie
Thank you for leaving us a 5 Star Review!
We're happy to hear you've enjoyed your shopping experience with us.
We look forward to your future custom!
Have a nice day :)
Absolutely superb service
Absolutely superb service
Packaging is top notch
Great store to buy from 5*
19 juni 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Chris
Thanks for your 5 star review!
It is great to hear that you are happy with our service and enjoy shopping with us.
We look forward to serving you again in the future.
Have a nice day!
Great communication and great…
Great communication and great packaging. Perfect combination! Well done.
6 juni 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi
Thank you for leaving us a 5 star review!
We're glad to hear you enjoyed shopping with us.
We look forward to your future custom.
Have a nice day :)
Great prices and service
Great prices and service. Sometimes a free gift too. Just had the new Batman 66 figures and couldn't be happier.
30 mei 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Sam
Thanks for leaving us a 5 star review!
We're really glad to hear you're happy with the service you received.
Have a nice day :)
My new go to Star Wars shop
Some of the best prices around, speedy delivery and the best packaging I’ve seen from an online collectibles retailer. My new go to place for Star Wars action figures.
27 april 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Jordan
Thanks for leaving us a 5 star review!
We're really glad to hear that you enjoyed shopping with us.
We look forward to your future custom.
Have a nice weekend :)
Best action figure store online
My kids and I always buy from here. Most often has the best prices, great delivery (and cheapest) and we’ve never had a problem so far.
It’s our favourite action figure store online with the best selection and it’s easy to find what you want.
Keep it up!
16 maart 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Joe
Thanks for your 5 star review!
We're really glad to hear that you and your kids enjoy shopping with us.
We look forward to offering our services to you again in the future!
Have a nice weekend :)
One of the best UK toy retailers!
I've used SAF over a dozen times and have never had a single issue with them. Good prices, good service, fast shipping, and well-packaged. This company was my go-to company for G.I. Joe Classified figures, before Hasbro screwed them, and the rest of Europe, over. I'm hoping they're able to get a reliable supplier for the Classified line, at some point, because I refuse to buy direct from Hasbro Pulse, if this is how they're going to treat UK online retailers.
6 februari 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Tom
Thanks for your 5 star review!
We're glad to hear that you enjoy shopping with us :)
We do hope this decision is reversed so that we can offer this amazing line of figures to you and other customers again.
Have a nice day!
Great service, Great Prices, Just Superb
Ive waited until several orders in and this site is simply put, Outstanding. In Value, service and delivery. Most orders arrived promptly always within the given time frame sometimes quicker. The packaging is perfect offering full protection to your collectibles. The prices are fair with some great discounts and the website is super easy to navigate with numerous payment options or structures available to make your purchasing easy going. I would highly recommend this to others and see myself using StarActionFigures for a very long time. God Bless all
3 maart 2023
Review zonder uitnodiging
Excellent
I haven't purchased from star for about 6 months , I ordered 5 star wars black series that were sale lots. The order arrived and as expected it was packaged superbly. All items were perfect. A company with high standards and a company that I will continue to purchase from.
17 februari 2023
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Steve
Thanks for leaving a 5 star review!
We're glad to hear that you like shopping with us!
Have a nice week :)
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