I had an excellent experience with BizBritain throughout my Start Up Loan application. From the very beginning, the communication was clear, professional and supportive. A special thank you to... Toon meer
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I want to thank the British Business Bank, Start-Up Loans, for helping me financially establish my micro business. The process was daunting but ultimately worthwhile. Their APR is reasonable by compar... Toon meer
Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Toon meer
Bedrijf heeft geantwoord
The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Contactgegevens
Steel City House, S1 2GQ, Sheffield , Verenigd Koninkrijk
- www.startuploans.co.uk
4,3
Uitstekend
480 reviews
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The Support and help was brilliant
The Support and help was brilliant. Chris was everytime in touch and open to us. The process from aplication and until the loan being approved, was incredibly easy.
Thank you!!!
18 september 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Elena,
Thank you for taking the time to leave us some feedback!
We are delighted to hear that you enjoyed the application process and found your advisor helpful and will be sure to pass this on to Chris.
We wish you the best with your business.
Kindest
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Rowan was great!
Rowan was amazing support and gave all the advice we needed to be approved
12 september 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Nicola,
Your feedback is greatly appreciated!
We will be sure to notify Rowan of this review and wish you the best with your business.
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Drawn out waste of time
Spent many, many hours obtaining paperwork and filling things out. Resubmitting, changing things (dumbing down projected sales to look "more achievable" - they are based on existing sales!?).
To have a rejection for something that was known, disclosed and submitted week's prior.
I was still asked to send in additional bank statements and even my c.v. after the reason for rejection was known.
I actually think even if they know you will be rejected they are still gathering information. For what I'm not sure, but the reason given for rejection should have meant my application and Data gathering stopped week's prior.
They now have a huge amount of my financial and business information. This was all requested after the reason for rejection was known and the approval would not have been given.
Incredibly disappointing experience.
11 september 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Apryl,
Thank you for taking the time to leave us a review.
We understand the time taken to complete our application and are sorry to hear that you are unhappy with both the outcome and the support during the assessment stage.
Please send us an email on hello@startuploans.co.uk or call us on 03442642600 so we can investigate this further for you.
Regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company
The whole process was extremely easy to…
The whole process was extremely easy to go through thanks for the amazing business advisory that offered very helpful information to help me with my proposal.
10 september 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Christopher,
Thank you so much for your feedback, we truly appreciate you taking the time to share your thoughts!
It's great to hear that your business advisor helped to make a positive impact during your application process.
We wish you the best on your endeavours,
Kindest
Cynthia
Customer Service Advisor
The Start Up Loans Company
I would like to appreciate Mr habib…
I would like to appreciate Mr habib karimi sir, he is very helpful and kind person. And this company service is fast and easy.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Anmol,
We appreciate you taking the time to leave us some feedback.
Your feedback has been passed onto Habib and we are delighted to hear that you enjoyed the application process.
All the best on your endeavours!
Regards
Cynthia M
Customer Service Advisor
The Start Up Loan Company
Worst loan experience EVER!!!
This is an honest review…If you enjoy being stuck in and pointless endless loop of paperwork even after submitting a fabulous business case that contained all the information they needed…constant repeated requests for the same information, and waiting months for any kind of decision, then go right ahead with this bank!!!! I provided all the evidence they asked for—multiple times—only to be met with more forms and more delays about my startup business. Communication is very slow, and even vague, and unhelpful, leaving you constantly unsure where you really stand or when the questions will end!
Meanwhile, other lenders offered me straightforward, loans at better rates within a few days. I initially considered British Business Bank for the business mentoring support, but after this drawn-out, frustrating experience, I secured a loan in 2 weeks and never looked back!
2 september 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Mr Carey,
Thank you for taking the time to leave us some feedback.
We are incredibly sorry to hear that you found the assessment stage tedious and repetitive.
Our business support partners aim to ensure that they gather all the necessary documents required to gage full eligibility and this can sometimes lead to multiple documents being requested.
Your feedback is important to us and we would like to investigate this further for you. Please do reach out to us on: hello@startuploans.co.uk
All the best on your endeavours,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Everything was perfect and professional…
Everything was perfect and professional and Riaz Badat my advisor was arranged all affires patiently supporting me filing forms, business plan etc.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Shakrokh,
Thank you for taking the time to leave us some feedback.
We are delighted to hear that you enjoyed your application experience and will look to let Riaz know that his service is appreciated!
We wish you the best on your endeavours.
Cynthia
Customer Service Advisor
The Start-Up Loans Company
The ease of the platforms use
The ease of the platforms use, and the step by step approach towards gaining finance.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Leon,
We appreciate the feedback and are thrilled you found the application process straightforward!
We wish you the very best on your endeavours.
Regards,
Cynthia M
Customer Service Advisor
The Start-Up Loans Company
A correct business plan, a consistent credit plan and documents are very important.
I would like to thank my business advisor Martin, he was very interested.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Melek,
Thank you for taking the time to leave us some feedback.
We are pleased to hear that you are happy with the service provided by your advisor Martin!
We will be sure to pass this feedback to him.
We wish you the best of luck with your business!
Cynthia M
Customer Service Advisor
The Start-Up Loans Company
Met all the criteria for approval and…
Met all the criteria for approval and beyond, but they were taking too long, after 2 months of back and forth, they wanted me to re-submit the evidence including a CV. My evidence proved i can afford the loan but they were acting incompetent and longing the process, so i declined it and went else where. My opinion, time wasters, incompetent looking at excel cashflow, not acting to criteria as per the websites info.
1 juni 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Mir,
I’m sorry to hear that you are unhappy with the level of time taken to provide you with an outcome to your application.
Please note that our business support partner’s assess applications against multiple factors which include the basic eligibility criteria, credit worthiness, business viability, personal affordability and the lending criteria. As such, an extensive review of each application must be conducted to gage full eligibility.
We do appreciate your feedback and will forward it to our partners, but if you want to discuss this further please feel free to reach out via email at hello@startuploans.co.uk
Sincerely,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Suzy Lowe really defied my expectations…
Suzy Lowe really defied my expectations about the process - was expecting a headache but instead she made the whole thing clear and straightforward in a really friendly way.
18 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Chris,
We are happy to hear that Suzy provided you with a great experience throughout the duration of your loan application and went beyond your expectations!
Thank you for submitting a Start Up Loan application and we wish you all the best with your business!
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Where to begin?
Where to begin?! The process was appalling. Adam our “business advisor” was shocking. Initial call we were told he had everything hen needed and just a few more questions for us both. A few questions turned into months of back and forth of repeated questions! When we threatened to pull out suddenly it went to the panel to approve. What happened next was unbelievable. We had agreed a 6 months capital payment holiday at Adam’s suggestion. When the offer came through it didn’t state any capital repayment holiday. When queried why it wasn’t in there we were informed he had taken it out! No instruction to do so. When challenged a series of contradictory reasons were given before he was instructed to add back the repayment holiday which despite being told wouldn’t be approved it was. Hopefully not all “business advisors” are as shockingly inadequate as Adam
11 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Chris,
Thank you for taking the time to leave us some feedback.
We are incredibly sorry to hear that you are unhappy with the level of service provided to you by your advisor – Adam.
Your feedback is important to us and we would like to investigate this further for you. Please contact us on: hello@startuploans.co.uk
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
If you’re thinking about it do it!
If you’re ever thinking that this would help you I cannot recommend it enough. The process was so simple and the guidance was really helpful and the financial provided was so helpful and on the other end of the phone through the whole process. Could not recommend it enough.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Rona,
We appreciate your kind words on how efficient you found our application process and guidance.
It truly makes us happy to know that our services are user friendly and beneficial to all that need it.
Thank you for using our services and we wish you the best on your business!
Kindest
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Our loan officer was very helpful
Our loan officer was very helpful, very informative and nothing was too much trouble. Always available through e-mail or phone and quick to reply.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Eloise,
Thank you for taking the time to notify us of the great experience you received from your advisor.
We appreciate you using our services for your business and wish you the very best with your business.
Sincerely,
Cynthia
Customer Service Advisor
Start Up Loans Company
Very thorough and detailed process
Very thorough and detailed process, very helpful when starting up a business. Highly recommend.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Dear Bob,
Thank you for taking the time to leave us some feedback.
We are delighted to hear you enjoyed your application process along with the service provided to you by your advisor!
Thank you for using our services and we wish you best of luck with your business.
Kindest,
Cynthia M
Customer Service Advisor
Start Up Loans Company
A Great Experience in the End!
A Great Experience in the End!
At first, my experience was frustrating, and I previously shared a negative review. However, things turned around, and I was contacted again. Thanks to the incredible support and kindness of my loan advisor Mahdi, my application was finally approved! He was patient, professional, and always there to guide me through the process.
I’m truly grateful for the help I received, and I’m happy to say that the outcome was very positive. As a small business owner, this support means a lot. I’m now giving 5 stars and hope others have just as good an experience moving forward.
Thank you again, especially to Mahdi, for all your help!
30 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Sevil,
Many thanks for taking the time to share your feedback.
I’m glad to hear that we managed to turn things around and that, overall, you had a positive experience and got your loan approved. Thanks for letting us know that your business advisor Mahdi was so professional, kind and provided you with all the support you needed to complete your application.
We wish you best luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great experince working with Start Up…
Great experince working with Start Up Loans Zoe was absolutely amazing throughout the whole process! She was so sweet, supportive, and made everything run smoothly from start to finish. Thanks to her help, I got the business loan without any stress. Couldn't have done it without her—thank you, Zoe!
25 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Helen,
Thanks for taking the time to send us your feedback.
We are thrilled to hear that you had a great application experience and that your Business Advisor Zoe was so helpful and provided all the support you needed throughout your application process.
We wish you all the best with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Don't even bother
Don't even bother. The lady kept saying she will get in touch with me and kept hearing nothing.
24 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Ger Lewis,
Thanks for your feedback.
I’m sorry to hear that you haven’t heard from your Business Advisor yet - and your disappointment with the application process.
We take your feedback seriously and if you want us to look at this, please do reach out to us at hello@startuploans.co.uk
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great Company & Excellent Experience
My experience was exceptionally good and Zoe explained the process simply, effectively and professionally. I have nothing but praise for the team and especially the support from Zoe.
18 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Kevin,
Many thanks for your positive words.
We are glad to know that your application experience was exceptional, and that your Business Advisor Zoe provided you with all the support you needed professionally and making it simple.
Thanks for using our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
The whole process was quick
The whole process was quick, efficient, instructions and templates were clear and the team was approachable and supporting.
11 juli 2025
Review zonder uitnodiging
Antwoord van Start Up Loans
Hi Matthew,
Many thanks for your feedback.
It makes us very happy to know that you found the application process quick, efficient, clear, and that you had all the support you needed to complete your application.
Thanks for using our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
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