Extremely good customer service from my first enquiry. There was a problem with the initial delivery due to damage in transit to the courier but this was resolved quickly with a free next-day slot. I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The heat calculator was really easy to use to help me find the right radiator. I also got helpful advice on this when I called the firm. When I bought the wrong sized radiator the exchange was super e... Toon meer
The 1800 double radiator was delivered in the time slot started by two very helpful young men who carried it to garage for me. It was packaged very well so little chance of it getting damaged in tr... Toon meer
Easy to order and good to order from the manufacturer. Also you know it is a genuine quality product - hence I didn't take a risk by ordering from elsewhere where it was a little cheaper. Radiator i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Bouwmaterialen leverancier
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Over Stelrad Ltd
Geschreven door het bedrijf
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Geschreven door het bedrijf
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contactgegevens
Marriott Road, S64 8BN, Mexborough, Verenigd Koninkrijk
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Uitstekend
4K reviews
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Excellent customer service
The radiator I ordered unfortunately arrived damaged. I called Stelrad to explain and a new radiator was immediately sent out, which arrived the next morning. Stacey who assisted me in getting the replacement sent out couldn’t have been more helpful. You only tend to find out how good a company is when things don’t quite go to plan. I couldn’t fault the after sales provided by Stelrad ⭐️⭐️⭐️⭐️⭐️
16 juni 2026
Review zonder uitnodiging
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Hayley
Very polite lady dealt with my order…
Very polite lady dealt with my order and advised me on all needs for my new rads , Stacey sorted out missing part of my order and it came on time many thanks ,Mr Kelvin Hemmington.
1 juni 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Hayley
Stelrad are excellent but outsourcing deliveries lets them down
Stelrad themselves are excellent - really good customer service staff who answer the phone quickly and no quibbling if something has gone wrong. But they are let down by outsourcing their deliveries - presumably to the lowest bidder - rather than employing their own in-house delivery staff. I ordered one radiator. It arrived with a big dent in the top; it had been dented while inside then packaging. Stelrad immediately arranged for the damaged radiator to be collected and a new radiator delivered, which Stelrad said would be done by the same delivery staff in one visit. Actually I then received messages from delivery companies, and one delivery company collected the damaged radiator on one day and a second delivery company delivered the replacement radiator on a second day. Hence to get one radiator, I had to stay at home for three days.
12 mei 2026
Antwoord van Stelrad Ltd
Good afternoon thank you for sharing your feedback. We are glad our customer service team resolved the damage issue quickly, but we sincerely apologize for the delivery mix-up that caused you to wait at home for three days. This is certainly not the seamless experience we aim to provide. We are sharing your comments with our courier network managers to ensure communication and coordination improve. Thank you again for your valuable review."
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Best Radiator Manufacturer in the UK
I've had a first rate overall experience from Stelrad starting with the detailed technical information available to help select the right size and type of radiator. The ordering was straightforward and delivery was made 2 days after order. The radiator materials, workmanship and overall finish are excellent and should give many years of trouble free service.
1 juni 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
From the initial enquiry to sales…
From the initial enquiry to sales received competitive quotation and placed order.
Delivery was very quick and the towel rail was packaged very well.
Highly recommend going direct to Stelrad for your next purchase of any radiators & towel rails
2 juni 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good radiator well built and all parts…
Good radiator well built and all parts as expected.
Delivered as scheduled but not next day as paid for.
28 mei 2026
Antwoord van Stelrad Ltd
Good afternoon thank you for your review. I can see that the radiator was delivered in line with the service you paid for. The order was placed on Friday 29th May and the delivery took place on the next working day which was Monday 1st June.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Reliable delivery and good customer service.
When I placed my order I could choose a delivery day, and this was honoured.
My plumber unpacked the radiator a couple of weeks after delivery and found that the the top grille was damaged. I received a replacement grille from Sterlad within 48 hours of contacting customer services.
12 juni 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good quality
Good quality, fast delivery unless is out of stock and need to wait for restock
11 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Very prompt despatch and delivery
Very prompt despatch and delivery. Radiator is very well packed so absolutely no damage. And it's great to buy direct
31 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
I found it very easy to complete my…
I found it very easy to complete my order and delivery was excellent. Would definitely recommend you to anyone.
27 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Quality radiators and British made
Quality radiators and British made. I fitted Stelrad radiators to the house in 1991. Changing them now to increase the sizing in readiness for a heat pump. Plenty of life in the old ones. Secret is to use a corrosion inhibitor.
5 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Excellent service
Radiators were delivered extremely quickly. Central heating guy has put them in now and they look great. Great price and excellent service. Will definitely be using this company again
6 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Very good quality and extremely good customer service
I'd ordered 3 radiators and, because they were large and heavy, I was unable to check them before the plumber came to instal them.
Unfortunately one of the radiators was damaged in the top front left hand corner which is quite noticeable.
On contacting Stelrad they immediately offered to replace the radiator and either pick up the damaged one when delivering the replacement or else picki t up after it had been swopped oved which I thought was extremely good customer service.
I am pleased with the quality of the materials of the radiator and very grateful to Stelrad for their customer service. I will highly recommend them in future.
6 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Quality products with great customer service
Good quality radiators and thermostatic valves. Looks great. I had the radiators fitted a few weeks after purchasing and the top grille on one radiator was slightly bent. I emailed the customer team who replied quickly, apologising and arranging immediate dispatch of a replacement grille. The delivery company used was good too, giving advance notice of arrival time and happy to bring very heavy boxes to the back of our house and in the patio door.
11 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Disappointing Overall
Paid for next day delivery, ordered well before the cut off, got delivered the day after I expected, and to make it worse the advised delivery window was a waste of time, and delivery was delayed by 3 hours.
26 mei 2026
Antwoord van Stelrad Ltd
Thank you for sharing your review. I am so sorry your delivery did not go as planned. An unexpected IT issue on the courier's side automatically moved your delivery to the next day. To help make things right, I have requested an £18.00 refund, which will be back with you in 5–7 days.
I also completely understand your frustration regarding the 1.5-hour delay. While we AIT aim to hit their delivery windows, they are estimates that can unfortunately be impacted by traffic and unexpected road delays.
Kind regards
Stacey
Excellent quality radiators
Excellent quality radiators, fast delivery and great customer service!
25 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Wonderful to be able to buy direct…
Wonderful to be able to buy direct together with your very helpful diy guides online. Thank you Stelrad.
25 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Great service great quality great price…
Great service great quality great price deliverd when promised thank you
25 mei 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
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