Extremely good customer service from my first enquiry. There was a problem with the initial delivery due to damage in transit to the courier but this was resolved quickly with a free next-day slot. I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The heat calculator was really easy to use to help me find the right radiator. I also got helpful advice on this when I called the firm. When I bought the wrong sized radiator the exchange was super e... Toon meer
Ordering was a very easy experience. Cancelled the order due to delivery provider. Due to be delivered Monday, 30mins out a call from delivery to advise radiator not with him just the fixings. Je sta... Toon meer
Bedrijf heeft geantwoord
Easy to order and good to order from the manufacturer. Also you know it is a genuine quality product - hence I didn't take a risk by ordering from elsewhere where it was a little cheaper. Radiator i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Bouwmaterialen leverancier
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Over Stelrad Ltd
Geschreven door het bedrijf
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Geschreven door het bedrijf
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contactgegevens
Marriott Road, S64 8BN, Mexborough, Verenigd Koninkrijk
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Uitstekend
4K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Choice & good availability
Having specified Stelrad radiators and installed them previously I was happy to use them again for another propoerty. The website was fairly easy to navigate to find the type of rad one was after. Search button didn't always turn up the right answer but I found the radiators I wanted and they came in all the right sizes to replace existing ones.
I emailed customer services re delivery dates as not way sadly to talk to anyone. I received an efficient answer the next day.
Order placed and date selected - all went well.
Delivery company not quite so good at the final stretch of finding our house - issues with communication on the phone.
Radiators all installed today and looking very smart.
10 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
Got delivery date as wanted with good…
Got delivery date as wanted with good price paid. Well packaged and good communication during the whole process. Have used before and will use them again.
22 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
Good website
Good website. Easy to navigate. Kept up to date throughout the entire process by email and text. Radiators delivered on the day I arranged and straight into my garage for safekeeping until plumber could attend and fit. Delivery men were very accommodating. Very happy with the service all round and would definitely use Stelrad direct again.
10 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great product range and simple online…
Great product range and simple online order process. Good customer support too.
Scheduled Delivery time was accurate and prompt.
9 new radiators installed and look great.
20 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
I found that the price of posting a…
I found that the price of posting a small item that could fit in a standard envelope was very expensive.
15 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 4* review
We take on board the feedback regarding the accessory order and delivery price
Thank you for taking the time to provid the feedback
Stacey
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Brilliant service all went well with…
Brilliant service all went well with the delivery. And very well packaged up many thanks Mick.
18 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Always excellent service and customer…
Always excellent service and customer services are exceptional
7 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Fantastic service
Fantastic service, radiator not in stock but was changed over to another product and despatched quickly
5 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Product delivered on time
Product delivered on time, and fitted my radiator perfectly.
4 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Ordering was easy and the updates on…
Ordering was easy and the updates on our delivery was very helpful.
Quality of the radiators was excellent.
4 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
reliable company and competitive prices
reliable company, competitive prices and quick delivery
30 juli 2026
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
Item delivered well packaged to prevent…
Item delivered well packaged to prevent damage
4 augustus 2026
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
Order never received
Sadly I have never received my order so I can only give the lowest score.
Not impressed.
2 augustus 2026
Antwoord van Stelrad Ltd
Good morning, thank you for your review. I am sorry to hear that you haven't received your order. I am going to contact you direct via email regarding this. Kind regards Stacey
Ordered what I needed and got it quite…
Ordered what I needed and got it quite quickly
2 augustus 2026
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
Firstly it's the quality of the…
Firstly it's the quality of the Hattersley cast iron radiators we ordered, which are superb, they were packaged really well, and delivered on the agreed day. The little thoughtful touches like a little pot of touch up paint for any small chips caused by the fitting process. All in all really pleased with how they look since British Gas fitted them for us. Thank you Stelrad...
10 juli 2026
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
I always buy Stelrad Radiators
I always buy Stelrad Radiators - Top quality products, customer service and delivery.
8 juli 2026
Antwoord van Stelrad Ltd
Thankyou for you 5* review.
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
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