Extremely good customer service from my first enquiry. There was a problem with the initial delivery due to damage in transit to the courier but this was resolved quickly with a free next-day slot. I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The heat calculator was really easy to use to help me find the right radiator. I also got helpful advice on this when I called the firm. When I bought the wrong sized radiator the exchange was super e... Toon meer
Ordering was a very easy experience. Cancelled the order due to delivery provider. Due to be delivered Monday, 30mins out a call from delivery to advise radiator not with him just the fixings. Je sta... Toon meer
Bedrijf heeft geantwoord
Easy to order and good to order from the manufacturer. Also you know it is a genuine quality product - hence I didn't take a risk by ordering from elsewhere where it was a little cheaper. Radiator i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Bouwmaterialen leverancier
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Over Stelrad Ltd
Geschreven door het bedrijf
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Geschreven door het bedrijf
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contactgegevens
Marriott Road, S64 8BN, Mexborough, Verenigd Koninkrijk
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Uitstekend
4K reviews
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Heeft 94% van zijn negatieve reviews beantwoord
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very late parts arrival.
24 augustus 2026
Antwoord van Stelrad Ltd
Good morning, thank you for you review. I am struggling to find details of this order. if you need any further assistance please contact us at Stelraddirect@stelrad.com so we can look into this further for you
Kind regards
Stacey
Good quality radiators
Good quality radiators, well worth the price.
Delivered in a good time frame and packed really well, would definitely use Stelrad again.
Great service, thanks guys and girls
22 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Radiator saddle clips.
Web site was easy to navigate, found what I was looking for with no problem, one thing I would say is my item was a little bit over packaged, my tiny little radiator saddle clips came in a massive plastic bag, that aside they worked a treat and now my radiator is firmly held into the wall brackets with no movement.
23 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great service
Great service, great product, quick delivery, definitely will use again 5 star's
22 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great service
I found it quite easy to pick the radiator size that I needed and the service was very good.
21 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Easy to place an order
Easy to place an order. Great delivery service. Great radiators at competitive prices
19 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Excellent website & delivery service
It was easy for me to find the product I was looking for on the website. I feel that for spare parts is the price point was good. I ordered on express delivery and it was delivered promptly to be fitted by plumber.
12 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
You had exactly what I wanted at a…
You had exactly what I wanted at a really good price. I ordered on line and delivery was prompt. Once unwrapped I found one side panel was damged, phoned immediatley and a replacement panel was received two days later without any fuss.
Excellent service.
15 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Found what I was looking for on their…
Found what I was looking for on their web site, ordered it and got it quickly. What more do you want?
18 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Delivery service poor i had to collect…
Delivery service poor i had to collect the parcel when with only four clips in the parcel it could have been posted through the letter box and also postage cost
15 augustus 2026
Antwoord van Stelrad Ltd
Thank you for sharing your feedback. We are very sorry to hear that your delivery experience did not meet expectations and that you had to collect your parcel. We understand the frustration regarding the delivery costs and that the package wasn't posted, as the delivery took place via APC there is an option to leave this in a safe place or for it to be posted but this has to be requested by the customer on the link provided by them. We will pass on the feedback regarding delivery charges
Kind regards
Stacey
Product was perfect but the delivery took an extra couple of days saying that they had tried to deliver at a certain time and they hadn't
Good product but not delivery
15 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 4* review and the feedback regarding the delivery
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Superb service
Superb service. Unfortunately the radiator was delivered slightly damaged through transport, but an e mail and telephone call the next day and a new radiator was delivered the following day. You can’t ask for better service than that. Excellent well recommended.
15 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Quick delivery and well worth the…
Quick delivery and well worth the slight premium on the copycat ones by others, just go with Stellrad, you won’t regret it
14 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Absolutely brilliant company delivered…
Absolutely brilliant company delivered on time awesome product.
23 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Poor delivery
Poor delivery, damaged boxes and order not placed when confirmed via email.
23 juli 2026
Antwoord van Stelrad Ltd
Good morning, thank you for your review. I can see you have raised this with us and we have resolved directly. If you have any further concerns, please contact us at stelraddirect@stelrad.com
Thanks
Stacey
I had a few problems but the young lady…
I had a few problems but the young lady solved everything speedily
15 juli 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Fantastic Customer Service
I needed to change a large number of radiators in my property. Having chosen Stelrad as the manufacturer / make required due to the quality of the product I started to order radiators from well know suppliers.
Unfortunately, everyone I ordered was coming through with major damage that was so obvious. It was clear that no care was being taken which caused delays waiting for the radiators to arrive / return, together with large amounts of credits outstanding.
With none of the suppliers used having any intention of rectifying the problem I researched and looked at Stelrad Direct.
I contacted the Customer Service department and spoke to a lady called Stacey. She was sympathetic to the problem, listened to my concerns and offered to help.
She then arranged the radiators to be sent direct to myself, for which they would be adequately packaged and were to be sent out in the numbers I required at different times.
The correspondence / communication was second to none. The delivery service was excellent with communication throughout all the processes.
The radiators (Twelve) all arrived on time, with no damage at all.
During the process I dealt with a number of Customer Service personnel at Stelrad which Included Stacey, Hayley and Amy. All of the people who assisted were polite, professional and done exactly what they said they would do. I could not thank them all enough.
I am aware that this was a team effort so thank you.
It was uplifting to actual speak to a Company with a great quality product, have the old fashioned values to deal with customers sympathetically and professionally on every level which is rare these days.
My project is now complete but what I cannot understand why people would bother to go to merchants / suppliers and not go to Stelrad direct. Once you do you’ll be glad that you did.
Thank You
16 juli 2026
Antwoord van Stelrad Ltd
Good afternoon
Thank you so very much for taking the time to share your incredible experience with us. We're happy to hear that your project is now complete and are sorry for the issues you faced with the merchants we supply to.
We pride ourselves on the quality of our radiators, but we know that excellent manufacturing means nothing without care, reliability, and respect for your time. Your kind words about our packaging, prompt delivery, and communication mean the world to our logistics and dispatch teams.
Most of all, thank you for highlighting Hayley, Amy and myself. I have shared your wonderful compliments with them and the wider customer service team. It truly was a team effort, and knowing we could restore your confidence and lift your spirits is the best we could ask for.
We appreciate your strong recommendation to buy direct. Should you or your friends and family ever need us again in the future, you know exactly where we are.
Warmest thanks
The Stelrad team
Great all round experience from the…
Great all round experience from the sales team to delivery,
Thank you
11 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Stacey
great service
needed a replacement as the wrong size, replaced within 24 hours great servive
13 augustus 2026
Antwoord van Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks Amy
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