Stoves Reviews 

Susan was so helpful and polite, it was the easiest dealing with booking a repair that I’ve had.

First rate service arranged by Helen Johnson with courtesy, efficiency and amazingly prompt. Engineer she sent was also great. Problem with cooker fixed within 24 hours.

Andrew L was very helpful. 5/5 top customer service.

Andrew L at customer service was very knowledgeable and helpful and booked an engineer in minutes. Unfortunately this is the second time the cooker has failed within 18 months, hopefully this is the last time whilst still under warranty.

Very helpful on the ohone

Stoves Richmond Deluxe 90Ei – I’ve had two and both were not fit for purpose !!
I purchased a Stoves Richmond Deluxe 90Ei range cooker in June 2025 as the central appliance in a new all-electric kitchen. I had previously owned a Stoves Richmond Deluxe dual-fuel range cooker, which had worked reliably, so I expected the replacement to provide the same standard of performance. Instead, both the original unit and its replacement developed serious faults, resulting in a year-long and unacceptable customer experience.
Timeline of key events
• June 2025: Stoves Richmond Deluxe 90Ei purchased
• Late 2025: Problems emerged with inaccurate oven temperatures, noisy and prolonged fan operation, and moisture leaking from the oven doors onto a new oak-engineered floor.
• 29 December 2025 and 9 January 2026: White Eagle Repairs inspected the cooker. Engineers identified temperature and fan faults and noted that they could not explain the moisture problem, despite intact seals.
• 2 February 2026: I contacted Pacifica after receiving no update. I was told parts had been ordered, but there was no clear explanation of what they were for and no apparent record of the moisture issue.
• 16 February 2026: I contacted Pacifica again and was told there was still no progress while they awaited a response from Stoves.
• 19 February 2026: I bought the unit from rangecookers.co.uk and when they intervened, Stoves agreed to replace the unit. It was out of stock so I had to wait 6 weeks.
• 22 April 2026: The replacement unit was installed, but the original unit was not removed as expected and was left in my hallway until 29 April.
• 29 April 2026: I reported serious faults with the replacement cooker, including an apparent thermostat failure in the tall splitter oven, which caused the oven to continue heating far beyond the selected temperature.
• July 2026: A full refund and removal of the Stoves unit were agreed through rangecookers.co.uk. The planned disconnection and uplift on 10 July failed after further communication problems with Expert Logistics, and alternative arrangements were made for 13 July.
Summary of main issues
Performance and safety faults: The original cooker had inaccurate oven temperatures, excessive fan noise, a cooling fan that ran for around an hour after use, a non-functioning fan in the tall splitter oven, and moisture leaking from both oven doors. The replacement unit resolved some fan issues but introduced a more serious problem: the tall splitter oven appeared not to regulate temperature properly and continued heating well beyond the selected setting, raising a potential fire-safety concern.
Customer service failures: Communication from Stoves and Pacifica was poor throughout. I repeatedly had to chase for updates, was unable to contact Stoves directly, and was not kept informed about repair reports, parts, replacement arrangements, or uplift times. The lack of clear ownership made an already stressful problem much worse.
Logistics failures: Expert Logistics failed to communicate properly on more than one occasion. The original unit was not uplifted when the replacement was installed, leaving it in my hallway, and the later planned disconnection and uplift in July also failed after they claimed to have attended without being able to provide proof.
Outcome
Following the intervention of rangecookers.co.uk again, Stoves agreed to a full refund and to remove the faulty unit. I then ordered a Rangemaster replacement through rangecookers.co.uk and this has just been delivered.
Conclusion
This has been the worst customer experience I have encountered. For over a year, I was without a fully functioning range cooker despite having paid for one in June 2025. The first unit had multiple unresolved faults, and the replacement unit presented a serious potential safety risk. Stoves’ communication was minimal, Pacifica could not provide clear information, and Expert Logistics repeatedly failed to manage arrangements properly. By contrast, rangecookers.co.uk acted promptly, pursued the matter on my behalf, and ultimately helped secure a satisfactory outcome.

Chris was very friendly and understood exactly what help I needed, very pleasant a polite man to deal with. Great service

I got through to the call handler easily and he was very curtious and handled my queries quickly and politely with a job reference and date of engineers visit provided with the minimum of fuss.

Purchased a Stoves Mini Range cooker, cost nearly £1000.
Applied for the £100 cashback bonus, after them giving me the runner round, asking me for proof of purchase, serial number and countless other requests, after 6 weeks of my last communication with them, I have still not received the cashback bonus and no explanation.
I would suggest anyone purchasing a Cooker, etc.
Don't be surprised if you don't receive the Cashback bonus they are so keen on advertising 🥴

Emma was very helpful and quickly booked my repair

Avoid the Stoves Richmond Range Cooker at all costs.
Noisy fan which they then come out and replace knowing this is a problem.
Ovens vented from front so you get blown at the whole time the oven is on and for a good 20 minutes after it has been turned off and if like me you have an island not that far away from the cooker can't even put baking parchment on a tray without it blowing off !
Have water leaking out of the bottom of the ovens due to condensation build up and all they will do is replace it with a new one that is going to do exactly the same. This cooker is over £2000 and is not fit for purpose.

Carol was excellent, issue resolved Inna timely manner. Even went out of her way to register my warranty on the side.

Spoke to a man called Jason really helpful patient and polite quick service, not having to hold on phone for to long

DO NOT BUY STOVE PRODUCTS!!!! THEY ARE DANGEROUS!
I bought a dual fuel stove cooker, model 600DF (for an extortionate amount of money!)and 3 years on, I had a coffee pot on the stove, there was AN EXPLOSION!!!!
a gas explosion with a very loud noise and some light coming fore the stove and it tripped the electrics!!!
There could have been dramatic outcome of this and
Customer service says there is nothing they can do apart from sending an engineer which I would have to pay for!!!!

Andrew L was very helpful and knowledgeable.
Repair booked

Customer service on initial contact were polite clear and helpful arranging 1st call out to assess oven breakdown

Avoid got a stoves Richmond Dulux double electric oven last year since then Christmas it shorted out the mid Jan the child lock came on they come ment that then 3 weeks later it shorted again come changed the heating element the 3 weeks after the child lock came on got InTouch they finally changed the oven now with the new oven the child lock has come on again so avoid buying them 2 ovens and both same fault

I called for support with my new cooker today and spoke to Jason. He was very patient as I looked for all the details. He explained every step carefully and was able to organise the engineer support that I needed quickly.

Andrew L call handler was efficient, helpful and my problem was quickly identified. Repair organized quickly .
So good to talk to a human !

Booked a repair waited in all day no show. Called only to be told it’s been scheduled for the next day. It would have been nice if they let us know. None existent customer service