Stoves Reviews 

Great customer service so far. Spoke to Norman McArthur who was very helpful about my oven cooling fan running on for too long. He dealt with my query quickly & efficiently and booked an engineer straight away.
I’m really reassured that the issue will be sorted as effectively.

I rang this morning to report a fault on my cooker. Susan the customer service rep was extremely helpful and booked an engineer for me in 3 days time.

I spoke to Donna Almond regarding an issue with my cooker. She was very helpful and made me feel reassured that the issue will be solved. Excellent customer service.

Donna was confident and efficient and made me feel comfortable that my issue would be taken care of quickly.

I rang Belling Customer Service number to request a repair to my Belling Cookcentre Gas Range (Dual Fuel - Gas & Electric)
The lady who answered the telephone was Heather Byron who was very helpful and made the process easy and informative.
She also made the booking process for the engineer and payment simple.
Many thanks for a good service.

Friendly understanding customer care person (Andrew) who was keen to help

Great service

My Stoves Sterling Deluxe cooker is 35 months old and two of the gas hobs won't light. Not very good for a so called Premium Brand.
I called Customer Service and they wanted £249.99 to come and fix it. Maybe they thought I was stupid and didn't realise that was £250. I suggested that maybe the hobs should still light after just short of three years but they were not interested. Just wanted my money.

Susan was extremely helpful and sorted the engineer’s visit expeditiously.

Excellent
Andy Salisbury was the best

Very friendly and understanding telephone operative, politely spoken and resolved issue immediately, setting up appointment for an engineer visit in a reasonable time scale.

Donna Almond handled my call very well and set up the engineer's visit very quickly

My call to after-sales service was answered quickly. Heather Byron was friendly, polite and attempted to talk me through different options to resolve the issue (childlock not turning off) before booking an engineer. Disappointed that the cooker has gone wrong so soon but hopefully this will be resolved following the engineer’s visit. Thank you Heather for sorting out the repair in a professional way.

Great service from Norman McArthur, call answered quick, service booked in for a very close and convenient date and all questions answered thank you

Donna Almond was extremely helpful, understanding the requirements and understanding the model.
It’s a new Stoves model and Donna knew all the details and set up an engineer visit promptly.
Excellent service….Thank you
David

Just a fantastic service by Andrew L.
Had speedy resolution to my query
Very happy .

Had a range cooker delivered a month ago and top oven door felt a bit odd on opening but thought it was the new catch. Transpired over the last month that the handle is loose. Phoned stoves today and an engineer booked in on Wednesday. Easy to connect with the company and excellent help from Andrew L in booking in the repair.

This cooker (induction range) was a replacement for the same gas model that gave 19 years trouble free service. So have no hesitation recommending Stoves (or the change from Gas to Induction) despite this small glitch that will be sorted in two days.

Donna was great at communicating my wishes and resolving my problem.

Would have given 0 stars if I could, terrible experience so far.

Range cooker arrived faulty, awful strong smell of burnt plastic despite running all cavities for 3-4 hours at high temp. Called Stoves, booked a "repair". All repairs are outsourced to a company called Pacifica - given that the cooker itself is made in China it seems that Stoves is nothing more than just a pretty name.

Expected a technician that would come and actually attempt a repair - what I got instead was completely clueless chap who arrived without any wiring diagram, any spare parts, and not even gas trained. Did not bother to attempy any repair at all - just slid the cooker away from the wall, switched it on, said " indeed smell is coming" and went away. To add to the insult, he damaged my wooden floor in the kitchen as he slid the whole cooker and did not bother to lift the front to roll it on the back wheels.

Absolutely useless product and company, this was last time I ever purchased any Stoves product.

Would like to say a very big thank you to Susan for all her help and understanding. Very professional and friendly. First class service