Stoves Reviews 

I purchased the stove Richmond cooker. The downside of this product is that the grills and burners got damaged very easily within a matter of months. I contacted stove and they send an engineer out and replacements. I was told by the engineer this was due to using aluminium non stick pans. The replacements got damaged as well. I contacted stove again as no where on the website or manual did it say you can not use non stick pans. The lady I liaised with via email then said it was due to sliding pans across which is not the case. I am gutted that the cooker has done this soo quick and it looks like a very old cooker although I did not have it for long. I am unable to replace it yet, I am very disappointed with stove as they need to make it clear about what pans can be used. As I would have not purchased it otherwise. Then they tried to say it was due to sliding pans which is not the case. I would not recommend this product to anyone.

Andrew was very helpful and thorough.

Hand an issue with my new Richmond Delux - fan staying on too long. Spoke to Andrew L at stoves - explained the problem, he was really helpful and explained why but also arranged for an engineer to adjust the fan. Excellent customer service.

Excellent communication, very clear options and easy to understand . Superb service from Jason

Very helpful sorted out issue very pleasant to talk to Carol a. Thank you

I have recently purchased a Stoves Richmond 110DF range cooker.
Not being on mains gas, I needed to purchase the gas jets for LPG. I was told by my retailer that I would have to get these from Stoves direct as the cookers are not supplied with them. I contacted Stoves, only to be told that they don't supply spare parts and I would have to contact Stoves-Spares for the jets.
I ordered the jets and was told therr was a 3 week lead time, so arranged adelayed delivery of my cooker, so I would have the jets ready when the cooker was delivered. I have now been told the the jets will not be delivered for 3 and a half months, meaning my cooker will be practically unusable for 2-3 months.
I find it totally inexcusabe for Stoves to not provide LPG jets - other cooker manufacturers/suppliers do.
So on the basis of this major shortcoming, I would advise anyone who is not on mains gas and is looking to purchase a dual fuel cooker, to AVOID STOVES COOKERS AT ALL COSTS.

Excellent customer service from Heather Byron

Carol A who answered was very knowledgeable (she actually had the same model oven herself ) and was able to quickly arrange for someone to come out in about a week or so . Only mild complaint would be that it took a while to answer the phone in the first place although I only had to wait 5 mins or so .

Whilst not happy that my brand new range cooker has a fault, my call with Heather to arrange a repair was quick and easy and I found her to be polite and professional.

Carol A was knowledgeable, efficient, and helpful. Repair booked. Minimal disruption to my day. Job done.

Very helpful and sorted everything out quickly and without any fuss. What more could you ask for?

We found that the Stoves kitchen chimney hood was poorly made. It was extremely noisy at all levels from the beginning and the motor leaked oil. You cannot get spare parts so we will have to replace with a new one after less than 3 years. We will not buy the replacement from Stoves.

The phone was answered immediately by a very friendly lady called Carol A. I need to make a call to request an engineer which was handled efficiently and professionally. Engineer is available within the next five working days.

Andrew was very helpful and booked an engineer straight away. Excessive noise from the fans of a new Stoves Richmond Deluxe. I was very disappointed to find that the loud cooling fan continues for over an hour after oven has been turned off.

Andrew L was very helpful and efficient, thank you!

Spoke to Susan , who dealt quickly with the problem with our new Stoves cooker . Engineer coming next week .

I had a great experience with Stove. Heather took all the details quickly and efficiently, and she promptly arranged for an engineer to come out. She was very helpful throughout the whole process, making everything straightforward and stress-free. Really appreciate the excellent service!

Spoke to an Andy Salisbury who was very helpful and knowledgeable when he sorted out an appointment to have my oven repaired.

Just a quick thank you to Andrew from Stoves for the help organising a repair call out. Than. 👍

Lovely custom service
No hassle with my issue and was resolved quickly
Thankyou