Stoves Reviews 

Lovely custom service
No hassle with my issue and was resolved quickly
Thankyou

The gentleman on the phone was very helpful. He listened to my request, and he helped me the best way he could

Andrew L was very polite and helpful and made the whole process very easy ,which being and elderly lady living alone is very important thanknyou Andrew L

Our oven arrived with a terrible noise when the fan came on. It took Pacifica (Stoves maintenance supplier) 4 attempts to fix it, after order wrong parts and due to engineer sickness. When the engineer eventually turned up, he damaged the oven and left us with two broken hobs. Still waiting on the repair, so we have a brand new oven that only half works. Terrible customer service.

Call was answered quickly and the customer service member, Susan, was very helpful and sorted out the issue quickly.

Andrew L was very helpful in arranging an engineer visit after it had proven impossible to do so through the online portal.

Chris was very friendly and helpful on the phone and I got a very old much needed Stoves cooker instruction manual! Thank you!

I had serious problems with my cooker. Andrew L was very helpful and resolved my problem alongside AO.

I called today for warranty help on a newly purchased cooker. I was very quickly responded to by Donna Almond who was able to book me in and pass me to the engineers to resolve the issue with the cooker.
Very happy with the service I was given and happy to have a quick and efficient call.

Thank you!

Donna Almond was most helpful and dealt with our problem efficiently. I have dropped a star because the time taken for a customer advisor to come in the line was excessive.

We bought a Stoves cooker with an induction hob in 2022. After a second failure, the hob was replaced under warranty in 2023. Since then the replacement hob has had several bouts of error message in which we lost half-cooked dinners, and a week ago a new error message, different from the previous ones, which has refused to go away and so have had no functioning hob for a week. I rang Pacifica who handle repairs for Stoves, six days ago. They want £179 to come and look at the fault - the parts are still under guarantee but there's a call-out charge. I asked for the email address of Stoves which Pacifica wouldn't give me. They said they'd forward a message to Stoves and that I could expect a response within 2 or 3 days.That message was sent last Friday - and six days later, still no response. This morning, I sent an email to Stoves customer service asking for a response by this evening and haven't received so much as an acknowledgement. My view is that the induction hob is fault prone, and I don't want to throw good money after bad. I give Stoves 0/10 for reliability and 0/10 for service- no response this time and when they brought a replacement hob in 2023, the engineer took the faulty hob out, opened the parcel he'd brought with him and announced that it was the wrong part. (He also suggested that I use baby oil to get the knob plate to hold fast to the cooker! Subsequently, I discovered that it was suppled with a missing spring.) Unless Stoves agree tomorrow to come and look at the fault without asking for £179, I'm going to cut my losses. This is the worst purchase I've ever made. £1,100 down the drain. I'll let you know if Stoves get in touch - watch this space.

We spoke to Heather Byron at Stoves regarding an issue with our Stoves dual fuel mini range cooker. She was extremely lovely to talk to and very very helpful with arranging a visit for repairs under the guarantee.

Carol A was very helpful and efficient she booked an engineer without any problems and gave very clear information regarding visit and engineer

I had received a txt asking me to book an appointment, as I was waiting for a part for my cooker.
I phoned up and got through straight away , spoke to Chris very pleasant and helpful and booked my appointment in .
Very happy with the service. 🙂

I purchased a Stoves Richmond mini range in cream 15 months ago. The enamel frontage on both top and bottom oven doors are showing bubbles of rust around the area where the handle meets the door. This is despite me taking care to follow the manufacturers guidance around cleaning and taking care of the oven - I wanted to make sure I looked after it correctly since i'd just spend £1000 on an oven!

I called Stoves the first time who advised the oven was out of manufacturers guarantee, but still in parts guarantee so for £175 call out fee they would replace both doors.

A 3rd party installer called Pacifica was booked in, but he was only provided with one of the two doors needed. He re-ordered the missing part on his tablet in my kitchen and planned to return when it was available to fit both.

No further contact for weeks so I eventually phoned Stoves to be told that as they no longer manufactured that model so the outstanding door needed was no longer available. Also apparently the warranty doesn't cover rust either (which was never mentioned on the 1st call) - so tough basically. I also wonder had I not phoned whether they would have ever bothered to call me to tell me they couldn't source the 2nd door, given I've already paid £175 for the refit visit. The job wasn't signed off as completed so must still have been outstanding on their system.

Since I'd already had one of the two doors I had the man back from Pacifica today to replace that, which unfortunately was the least rusty one. The top oven door is worst but I'm now stuck with that.

On top of this, I mentioned to Stoves and the engineer that the hob rings do not reliably light and often I need to use a lighter. The engineer said if he replaced them he couldn't guarantee the new ones would be any better, so that's basically a feature I'm also now stuck with.

I'm incredibly disappointed that a £1000 oven has only lasted 15 months before its now looking tatty. The small gas ring has never properly worked since day 1, which TBF I could have lived with, but the added issue with the rust just proves what poor quality these units are.

I will never buy another Stoves product. I invested more than I usually would on this oven as I wanted to buy from a UK company to support local British jobs and I'd have something which if taken care of would last.

Instead I'm kicking myself for not just spending half the amount on a BEKO (made in Turkey) with a 10 year parts guarantee. Or spending a few hundred quid more and getting a SMEG.

Only plus side in this experience was that Pacifica's engineers were great to deal with. No complaints about them.

Phone call with warranty/repairs team very efficient and helpful .Very helpful assistant on the line ( Carol A). Hopefully repair will be straightforward- we’re living the stove so far .

Susan was an amazing customer service agent trying to resolve a long standing issue and her help, patience and kindness was greatly valued. Thank you Susan you are a superstar!

Only giving them one star because cant give zero!
bought a Stoves range and cooker hood in October 2019. In February 2025 the hood ceased to work. I called out an engineer who identified the fault and said a new PCB button panel would be needed. He tried and failed to get a replacement part. I have since then been in correspondence with Stoves who keep promising me the replacement part but every time fail to deliver. The most recent promise was that I would receive it by 10th April (over 12 months since problem began), now been told end of May. I don't believe this part will ever be available and they have been stringing me along hoping I give up. Paid a lot of money for this hood and it is now useless

Spoke to Donna Almond today about my faulty oven and she very quickly booked me in with an engineer to come and look at it. Donna made this interaction very speedy and helpful which was exactly what I needed after a long day.