This is the 3rd year in a row that I have booked my holiday with Sunshine. Website is straightforward to navigate, prices are great. I like how you can change the options with the flight times. Flexib... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Toon meer
Bedrijf heeft geantwoord
All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Toon meer
Bedrijf heeft geantwoord
A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sunshine Holidays
Geschreven door het bedrijf
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Geschreven door het bedrijf
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Contactgegevens
Verenigd Koninkrijk
- www.sunshine.co.uk
4,2
Goed
14K reviews
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Easy to book and everything detail…
Easy to book and everything detail about holiday
15 september 2026
Antwoord van Sunshine Holidays
Thanks Michael — brilliant! 😊 The Team at Sunshine Holidays
Really easy to book x great prices
20 september 2026
Antwoord van Sunshine Holidays
Thanks Amanda! The Team at Sunshine Holidays
Sunshine holidays are thieves
kOnce again, I am writing a review of Sunshine Holidays who cancelled our holiday in June for 20/09/26, we had paid over £700. We have got an email yesterday to say that our flight is due to fly today and we have not paid the remainder of the holiday. THIS HAS BEEN A SCAM and we will definitely be reporting them to the ombudsman. What they have done is fraudulent and they need to be dissolved. We will be taking measures to get our money returned.You said you were going to find out why the holiday was cancelled but you didn't. I will tell you again, you cancelled our holiday in June, telling me the airline had cancelled, but when I spoke to them, there was no flight booked. you have still taking 2x £335.64 from us, and yesterday we had an email from the flight company saying we had to check in. we have all the emails from you telling us our holiday was cancelled by YOU as there were no flights when you were still advertising the same holiday online for £600+ more. WE DO NOT OWE YOU ANYTHING but the amount of distress you have caused is unacceptable. you have made us pay for flights when YOU cancelled the holiday so you are liable to refund us. we also had to book a new holiday and we flew the day before. None of this is our fault so we are holding you directly responsible for this. (please DO have the respect to sort this out and refund us our money........
This is to give a little more information about our holiday that was cancelled. we booked with you to fly out on the 20th September and you cancelled our holiday at the start of June. you had the same holiday online as we had book but had put the price up over £600. you told us the airline ( sunexpress) had cancelled the flights so we spoke to them immediately and they said that you hadn't booked the flights as they had nothing on their system. we have been told that we had to check in online on the day after we flew out with a different company. I have been trying to speak to someone by chat with sunshine but you are sending me round in circles so that I can't communicate with you. I am not paying for flights that were 'apparently' booked and then told they were cancelled. this has spoiled our holiday by trying to sort this out
20 september 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Easy to book with them
Easy to book with them. Lets hope the full package is as good
19 september 2026
Antwoord van Sunshine Holidays
Thanks Andrew — glad booking was easy. Enjoy the full package 😊 Sunshine Holidays team
Holidays are coming
Used Sunshine Holidays a few times, prices still very good and an easy booking process with good communication. 👍
18 september 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Delighted our prices and service have pleased you. ☀️
The Team at Sunshine Holidays
Holiday was smooth from start to…
Holiday was smooth from start to finish. Good value for money.have used this company twice now and would recommend.
18 september 2026
Antwoord van Sunshine Holidays
Thanks Tracey — glad your holiday was smooth and good value. Appreciate the recommendation. The Team at Sunshine Holidays
Lovely staff especially on the…
Lovely staff especially on the restaurant but unfortunately the queues at mealtime were terrible over 20 + minute wait very hard for disabled people or elderly. We paid all inclusive there was no snack bar facilities?
9 september 2026
Antwoord van Sunshine Holidays
Thanks Paula and Daisy — glad the staff were lovely. Sorry about long queues and no snack bar; we appreciate this. Hope to help you book a smoother break next time ☀️
The Team at Sunshine Holidays
We were not notified of the horrendous…
We were not notified of the horrendous building work going on next door to our room at the hotel in advance by yourselves or the hotel even though I have been in touch with them via email a few times, it was from 7am until 6pm all day every day except Sunday
Also we had plenty of ants 2 days on the trot on the bed, all the maid did was change the bedding, we also reported the water which had a horrible smell that we ended up using bottled water to wash in,
The other apartment that our friends were in the toilet didn’t flush properly again it was reported but was still the same, also the shower head was faulty it was changed but still the water came out of the hose joint at the bottom of the head, apart from that we had a good time and made the best of it although it put a dampener on our stay
15 september 2026
Antwoord van Sunshine Holidays
Dear Wendy,
Thank you for taking the time to share your feedback. We apologise for the disturbances you experienced during your stay, including the unexpected building work next door, the presence of ants, and the issues with the water and toilet facilities. We regret that these problems were not resolved to your satisfaction despite your reports to the hotel.
Please know that we do have an in-resort team available 24/7 on WhatsApp specifically to assist with any issues that may arise during your holiday. We encourage all our guests to reach out to them immediately so we can work to resolve any concerns promptly and ensure a comfortable stay.
We appreciate your understanding and are glad to hear that you still managed to enjoy your time despite these setbacks. Your feedback is invaluable in helping us improve our services and guest experience.
Kind regards,
On the Beach
Booking was easy information provided…
Booking was easy information provided was understood clearly and the payment options makes paying for a holiday easier....we haven't checked in yet or flew but upto now everything seems too be going smoothly
17 september 2026
Antwoord van Sunshine Holidays
Thanks Kimberley — delighted booking and our payment options were straightforward for you. Hope your check-in and flight go smoothly; enjoy your holiday! 😊
The Team at Sunshine Holidays
Great website easy to navigate
Great website easy to navigate and find what you’re looking for, great prices and deals which you choose yourself if your not happy with flight times etc. great choice of destinations airports and add one such as transfers, airport parking etc all under one site. Would I use sunshine again. Yes
17 september 2026
Antwoord van Sunshine Holidays
Thanks Darren — we're so pleased you found the site easy to use and liked the prices, flight flexibility and extras like transfers and parking. Lovely to hear you'll use Sunshine again. We look forward to helping plan your next trip! ☀️
The Team at Sunshine Holidays
Shocking customer service
Shocking customer service. Realised I had booked the wrong year for my mum & dad straight away but because you had been paid in full you couldn't give a shit. I won't be using you again because youre impossible to contact and not interested in customer satisfaction lion. Strange when you advertise a pri e then ring up hours later to advise its not at the advertised price. No longer will I put sunshine or on the beach forward to friends family and colleagues
14 september 2026
Antwoord van Sunshine Holidays
Hi Mik,
Thank you for letting us know about your experience. We understand how frustrating and disappointing it must have been to experience an issue with your booking, particularly when you did not receive the level of customer service you expected.
We would appreciate the opportunity to look into what happened and provide you with some clarity. If you could please provide us with your booking reference, we will locate your booking details and investigate the matter further.
Thank you for your understanding, and we look forward to assisting you.
Kind regards,
On the Beach
The whole experience
The booking process was quick and simple to arrange,definately use again
14 september 2026
Antwoord van Sunshine Holidays
Thanks Andrew — glad it was simple 🙂 The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Wendy — The Sunshine Holidays team
Kardanema is the best place ever for a…
Kardanema is the best place ever for a relaxing ,chilled holiday ,we went on a boat trip to Nysiros ,the island that time forgot with its tiny winding streets ,so much history there that you don’t want to lay on the beach for a week,perfect flights there and back and easy travel
12 september 2026
Antwoord van Sunshine Holidays
Thanks Caroline — delighted Kardanema gave you a chilled, relaxing break. The boat trip to Nysiros sounds magical; those tiny winding streets are proper history-steeped. Great to hear the flights and travel were smooth. Hope we can help plan your next escape soon 🙂
The Team at Sunshine Holidays
Everything was as described and that’s…
Everything was as described and that’s all you can ask for.
No issues with anything.
15 september 2026
Antwoord van Sunshine Holidays
Thanks Anthony — glad it went smoothly. Hope to help again. The Team at Sunshine Holidays
holiday good, after service shocking, no help at all
holiday good, after holiday service is shocking, AI is replacing staff , and sending you in circles. flight with Ryanair was cancelled for 4 days, and Sunshine holidays and ATOL are no use whatsoever.SUN15393156B is my ref number, i was not in tunisia as stated
8 september 2026
Antwoord van Sunshine Holidays
Hi Mr J Peterkin,
Thank you for sharing your feedback. We're very sorry to hear that your holiday experience did not meet your expectations and that you faced significant challenges with the flight and our service.
Regarding your Ryanair flight cancellation which led to a 4-day delay, please be assured that we understand how frustrating this must have been. When flights are cancelled outbound, passengers are advised to contact the airline immediately for rebooking on the next available flight. Our role includes notifying hotels of changed arrival dates and where applicable, offering refunds for lost nights and outbound transfer costs with appropriate proof of cancellation. We do not hold liability for airline delays or cancellations, but you do have rights to claim compensation directly from the airline under EU 261 regulations unless this was due to circumstances outside their control.
We regret if our AI-driven customer service gave the impression of circular responses. We aim to balance automation with human support and apologise if this fell short. Our team strives to assist as quickly and clearly as possible.
Regarding your comment on Sunshine Holidays and ATOL, ATOL provides financial protection for flight-inclusive holidays, meaning customers are safeguarded should a company stop trading. However, ATOL does not extend to travel insurance or cover issues with airline flight cancellations. ATOL fees are non-refundable even upon cancellation, as per CAA regulations.
We appreciate your patience and sincerely apologised for the disruption and disappointment caused.
Thank you again for your feedback.
The On the Beach Team
Booked my 5th holiday through sunshine
Booked my 5th holiday through sunshine, they always have the best rates. Booking is easy, can look at reviews never had a bad experience. I trust them
16 juni 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Delighted you've booked five times and trust us — we'll keep finding great rates for you 😊 Best wishes, The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Nicolae — glad we could help and were informative. Hope to help again soon 😊
The Team at Sunshine Holidays
Hotel lovely
Hotel lovely. Great location. Staff very friendly. What
spoilt it was the transfer. 2 and half hours on a bus
when the resort is 40 minutes away. Four hours from
landing at Gerona airport to arriving at the hotel.. The
flight from england is only 1hr 40 minutes. Thanks a lot MTS Globe.
9 september 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Glad you enjoyed the hotel, location and friendly staff — sorry the transfer from Gerona took so long. Thanks for flagging this; we’ll pass your feedback to the transfer supplier. We hope to help you book a smoother trip next time ☀️
The Team at Sunshine Holidays
We have cancelled our holiday so why am…we cancelled our holiday because we realised there was no flights with our holiday . We can't rebook with flights with you until we have confirmation of cancel
We have cancelled our holiday so why am I receiving this.
11 september 2026
Antwoord van Sunshine Holidays
Hi Graham,
Thank you for taking the time to share your feedback. We completely understand how frustrating it must be to be waiting for your holiday cancellation to be confirmed, particularly when you’re unable to make alternative arrangements until this has been completed.
We’ve checked your booking and can confirm that it is still active, which is why you are continuing to receive correspondence from us regarding the booking.
We can also see that you’ve been in contact with our team via Live Chat, where guidance was provided on how to request a full cancellation of your holiday.
To move this forward, please follow the guidance provided and submit your cancellation request. Once we receive your request, we’ll be able to process the cancellation, and you’ll receive confirmation once this has been completed.
We hope this helps and gives you some clarity on the current status of your booking and the next steps.
Kind regards,
On the Beach
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