Superlec Direct Reviews 

I really like the socket back plastic plate! It is cheap in price but did the work!

They sell the products that I need at good prices and the delivery is always nice and prompt. I've used them many times and they have never let me down.

Superlec has a very wide range of stock and generally predictable, competitive pricing, which is why I keep coming back. Unfortunately, almost every time I order from them, something seems to go wrong: an item is missing, damaged, incorrect or simply doesn’t arrive.

I genuinely wouldn’t feel comfortable ordering from them without paying by credit card or PayPal, just in case something goes wrong.

Getting hold of customer service is a mission in itself. I can only assume the phone lines are permanently busy with other customers trying to sort out similar problems.

Despite all that, I’ll probably keep shopping there because the range and pricing are good. I just wish the service and order fulfilment were anywhere near as reliable.

Placed and ordered and didn’t receive it,emailed twice and got no response,tried phoning but was more than a 60 minute wait to speak to someone.Paypal refunded my monies.

the price for the lights was very good but, unfortunately, delivery was not as we waited in all day on the day it was supposed to be delivered and it did not arrive. Their excuse was that we were not in/cuold not find the address. Have experienced this with this delivery company on numerous ocassions

The cable was delivered to the wrong site. I received no notification at any time, neither did the site operative who's number I gave to Superlec.
The cable drum fell apart as soon as we put it on the cradle. Also the outer sheathing of the cable was cracked in places to such an extent that the steel wire was visible.
I won't be using Superlec again

Great prices, good stock levels, prompt delivery, what more do you need.

Sold me 4 items they didn’t have in stock. Strung me along for over a week then cancelled order and told me I would get a refund in up to 10 days. Disgraceful

Advertised products they did not have. No notification that they could not supply. No refund given. Having to go legal to recover my money. I most definitely would not recommend this company. Buyer Beware.

Good price and super fast delivery

Great choice fast delivery good quality

Used to be good, not sure what happened? 3 weeks and still no gear!!!!!!!! Builders put me off site as I couldn’t finish job.

Product good and as described. Unfortunately product was out of stock originally but I was not informed. Had to phone to confirm delivery date.

Never able to get through ( usually 45 mins +)
Answer emails 24-48 later
Deliveries recently have been shocking
Anymore??
Prices are good but they have to be with really bad customer service

Great service from superlec direct, quick delivery and quality product. Thank you.

Would like to have given a better experience. Item ordered was showing as in stock yet shortly after placing the oder received a email stating Item Would be delayed 2 or 3 days while they chased stock.
I emailed them back no response.
Rang 2 days later to chase the order.
Item was expected to be back in stock in 5 days.
Asked if they could delay dispatch for 3 weeks as I had a trip away planned and told no so no option but to cancel order.

Was easy to use the site. No mistakes in order and reasonable delivery times. The prices are good too. Will be my main electrical supply site from now on.

Second time ordering from this form and both times massive delays with delivery even when paying for AM and before 2:30 like the site says
And now not responding to emails

Great prices and fast delivery