Tassimo Reviews 

What a joke just bought a Coffee Machine try to register and comes up with Machine already registered

Love a few of the coffees despite the packs and coffees getting smaller, my main issue is they cancel my orders all the time. Issuing refunds for the whole order. No explaination as to why or if I can reorder later etc, they are useless.
Going to start reviewing other machines and get something different as due an upgrade now anyway, stay clear.

I love my Tassimo machine my favourite is the Costa and classic coffee pods.

Terrible 7 box's of costa Latte pods arrived one of the box where damaged. Try to highlight this with them but to add a photo it needs to be under 5mb . Still didn't let me proceed it a complaint. The box it arrived it was fine it's once I open it 1st packet I noticed they were cover in dry in Milk all stuck to each another

I love my Tassimo had it years. My little treat to me and you can smell the coffee it's my me time moment. Their hot chocolate lovely too. Enjoy the little things.

The coffee is great but buying their minimum coffee order the money off voucher is swallowed up by postal charges ... Cheaper to buy Tassimo pods at Sainsbury's or from Amazon ... Customers are getting ripped off

I have just had a second Tassimo My Way machine fail on me. This is supposedly made by Bosch, and is the flagship model of the Tassimo range. The first one died within it's first year and was replaced. The second held out heroically for three years, but died this morning. Bosch aren't interested as it's out of warranty, but will look at if I send it back to them, at my cost. The repair, if it's even repairable, plus postage, would probably cost more than a new machine. But there won't be a new machine. I'm done with Tassimo. And Bosch should be embarrassed to put their name to this junk. I have a number of Bosch appliances, but there will be no more. I am extremely disappointed. Well then, off to Nespresso I go. Heard the coffee isn't bad......

Where to start, espresso is not espresso even why capsules aren’t cheap. Last time i order online with coupon from company and it said it was accepted and when paid well surprise there for you mate coupon was removed and paid full price and cannot cancel the order or anything. Definitely not a good experience and will change coffee machine soon

Really like the coffee and consistency of the pods
But the machine itself can be a bit temperamental and why are the pods so expensive
Bought a pack from asda yesterday and they have gone up to £5.30 a pack
It's pretty much got to the point where I am going to stop using the machine

Why would you sell your coffee machine in a country you don’t wish to allow online registration?? I am in Luxembourg and bought it here, just to find out later that Luxembourg is not even listed on their customer registration site. Initially I thought the country selection is just for language settings purposes so I just selected UK for English unfortunately this means you can only register your coffee machine purchased only in the UK. Means all the other countries listed are tied to the machines purchased in its respective countries. So Luxembourg and Belgium and few more European countries not listed on their portal have no means to register! I can’t write to them because there is no email or chat support. So basically I can’t use the so called rebates or vouchers and won’t be surprised if they discontinue selling the coffee pods in Luxembourg in the near future.I confidently bought this machine because of “Bosch”. So who is responsible for this mishap, is it Bosch or Tassimo? Shame!

Was given a Tassimo machine for Christmas so thought I would give it a go despite poor reviews. The coffee and hot chocolate drinks are weak, perhaps because half the drink powder stays in the pod due to poor design. The level of waste is senseless. It came with a promise of £20 off an order from Tassimo if you registered your machine, but really its two £10 vouchers that can’t be used together and delivery alone is £6. Similarly they offered 25% off if you sign up to our newsletter… But hidden in the small print is a minimum order of £45! We were going to use the discount and voucher to make an order of pods for what they’re worth (next to nothing) but now instead will be offering the machine for free on a local marketplace site. Perhaps someone likes their drinks, but not us…

Disgusting coffe and poor customer service.
Ordered milk / coffe machine. Tested just for two cups and found coffee taste disgusting. No way I can drink that thing.
I have called customer service and was told I can't return. Even owned only for one day. No wonder they don't accept returns as they selling very poor quality machines and low quality coffee.
I see this as a scam if you can't return it. Basically they selling garbage with no return policy.
It's a joke.
I have to throw it to the bin your garbage coffee machine.
You scammers stole my money.
No wonder you have one star rating and not responding to anyone.

I ordered pods with a two to three day delivery. On third day received an email stating that order hadn't been dispatched and they would notify when. I needed them by that weekend so rang to cancel but they said the order could not be as it's in the terms and conditions. I could either refuse delivery from their courier Amazon or print off a return label. Of course the option to refuse delivery as I wasn't in when the parcel arrived so had to find somewhere to print a label. Over 2 weeks later I have received my refund. Decided not to use Pod machine because the pods are aluminium.

An order I had placed with Tassimo did not get delivered by Amazon Shipping.
Trying to get through to Amazon was pointless they just kept directing me back to Tassimo.
After a few emails Jacobs Douwe Egberts (Tassimo) apologised and said they would refund me. Happy with Tassimo but NOT Amazon Shipping.

Customer Service don't bother replying, have not got a clue when my order will be delivered. Tried several times to contact them, just seems they are ignoring me. Money taken now nothing.
Update.
Tassimo have now cancelled my full order because of insufficient stock yet still advertise on there website and take payment!
I haven't received my money back yet!
BEAWARE.

I ordered one tassimo and I returned în The same day when i received. I m waiting for my refund. It s already one month and nothing. Don t waist your money.

Very bad experience normally my package arrived quickly now I order them 3 days ago and they said is still delayed to preparing. If I know that take so long I will buy Tassimo capsules on kaffekapslen where pirce is better but delivery take around 6 days.

Despite what has been said here I like the coffee and have used it for many years. I have always ordered in outers of 5's (5 packs to a box). I usually get 10 or 15 and the packaging is good for storage and protection.
Now for some strange reason on my last delivery the packs were unpacked from the box's and all squeezed into one big box.
So now instead of having outers to store, I have about 10, I now have all these packets to deal with and somewhere there is a lot of empty boxes to get rid of.
This is not a one off as my neighbour has had the same problem.

Worst coffee maker you could ever buy. Coffee is poor quality, taste and over priced.

Terrible company and absolutely rubbish customer service.
Never received order, emailed Tassimo got no response. Had to get refund through PayPal.