Teamglobalexp Reviews 

The most pathetic service I've ever experienced with any transport company. Pure sh!t

Extremely disappointing delivery experience**

I am very dissatisfied with the level of service provided by Team Global Express. My parcel was promised for delivery on three consecutive days and again today, with an estimated arrival time of 11:00 a.m. Despite these assurances, the delivery did not occur.

At 1:00 p.m., I contacted customer service and was told that the driver was “on the way.” When I called again at 3:53 p.m., the parcel was still undelivered and was now two days overdue. I was asked to wait until 5:00 p.m. while they determined what could be done.

At approximately 4:50 p.m., I contacted customer service again and was once more told that the truck was on its way. I explained that I had received the same assurance repeatedly over the previous two days and several times that day. When I requested to speak with a supervisor, I was told that none was available and that the courier was supposedly nearby.

I remained on the call until approximately 5:05 p.m. and asked whether the parcel would actually be delivered that day. I was told that delivery was imminent, after which the call ended abruptly. Moments later, I received an email stating that the delivery was outside the scheduled delivery window.

This experience demonstrated a serious lack of communication, accountability, and reliable tracking information. I received repeated assurances but no meaningful updates or resolution. Customers should not be expected to spend an entire day waiting for a delivery that repeatedly fails to arrive, particularly when the parcel is already overdue.

As a result of this experience, I will boycott organisations that use Team Global Express for their deliveries. I will also consider a company’s choice of courier when deciding whether to purchase from or support that organisation.

Overall, this has been an extremely frustrating and unacceptable experience. A well deserved 1 star rating. Until people start standing up and boycott this kind of service, it will continue.

Package delivered to a collection point instead of my home address even though a delivery fee was charged. Customer service is atrocious. Could only communicate through the chat service and they left the conversation when I asked to speak with someone.

I needed 2 packages - one was over 1 week late and the other was nearly 3 weeks late.
After calling constantly and being told they would log it and get back to me I then spoke with a guy by the name of Raven who told me that my package would definitely arrive the next day. I felt like he was just saying that to get me off the phone and I was right - the package never arrived and after another 4 days of calling and emailing I finally received it. An absolute joke and so upset and dissapointed

Worst company ever. Driver failed to contact before delivery, failed to follow instructions and failed to get a signature from me instead attempted to dump my parcel. Caught him in the act. Think twice before using this company

What went wrong?!
I’m just another victim of this company

This was the notification I received when my package couldnt be delivered.

"Attempted delivery
Signatory unavailable
The driver attempted delivery but a signatory was not available. please click 'manage my delivery' to arrange collection or redelivery."

I was home all day, no image or proof provided of attempted delivery, no GPS on the couriers, no information provided, and pickup location is now 4km away and I dont have a car.

These guys are useless. They have said they attempted to deliver a SIM card which they didn’t now they can’t tell me which collection point to pick it up from.

The company sent me a txt message saying they would deliver my parcel between 1400 and 1600. I arrived home at 1155am and then received a txt at 12noon saying they could not deliver my parcel as no one was home. I now have to go to a hub to pick up my parcel. Even though I paid a delivery fee they refused to refund this. When I asked why the driver was early I was told they have no control over their drivers. They didn’t leave a card or tell me where I had to pick my parcel up from. I had to chat on line with them to get the details. I would not recommend them for parcel delivery. I would rather trust Australia Post

This is the worst and biggest garbage delivery company.

They “can’t” locate where they threw my parcel, they” can’t” locate the truck, they “can’t” release the tracking details for privacy reasons. But the parcel is fully tracked and gps-d w history that “can’t” be tracked right at the doorstep they decided to throw it at.

They are a crooked joint. Never heard of a delivery company that can’t contact their own driver to tell them to turn around,
Pick up the package and deliver to the right address, ten minutes after discovering the “delivery” was never made . I contacted them the minutes after receiving the “delivered” text.

This is a deliberately thieving operation fronted by a deliberately incompetent offshore “customer care” that play-pretends they can’t do anything.

They need to be shut down hard as they are double-ending the buyer, the seller who have to claim under their insurance. That’s called stealing.

DODGIEST COURIER COMPANY EVER - I cannot count how many times the drivers from TGE lie. They say they've tried delivery, but no one around to sign. Everytime, atleast 10 times now, they have said that, and all 10 times my wife or I, or both of us are here to receive the parcel. Lazy, disrespectful drivers getting paid to NOT do their jobs properly. The whole company should be ashamed of themselves.

The worst delivery company. They constantly leave parcels at depots and do not action it until you have to ring them and ask what’s going on. Everything is a 24/48hr wait and no point calling as they can never give you an answer. Avoid using this company!!! Expect to wait weeks for your parcel. Awful service very very disappointed everytime I have been in contact with them

If Team Global Express put as much effort into delivering parcels as they do into avoiding them like they’re allergic to doing their actual job, they’d probably still be Australia’s worst courier, just slightly less pathetic.
This is now the second time these professional dodgers have “attempted” to deliver my prescription medication while I was literally sitting at home. “Attempted delivery” apparently means they drove somewhere in the vague vicinity of my postcode, got spooked, and immediately sprinted the parcel to a collection point like it was radioactive. No knock. No doorbell. No phone call. Just a smug little update saying I somehow missed a delivery that never existed.
And naturally it didn’t even arrive on the promised day. When it’s prescription medication, this isn’t just inconvenient, it’s the kind of incompetence that makes you wonder if their drivers are competing for some secret “Most Creative F-Up” award.
Then you hit customer service. Their AI chatbot has all the intelligence of a brick that’s been dropped in a puddle. It answers every question except the one you asked, like it’s actively gaslighting you for fun. The website is an obstacle course designed by people who hate humans, navigating it feels like trying to escape a bureaucratic hell maze while blindfolded.
Want to complain? Good luck. Their feedback form only allows 255 characters. It’s like they know their customers have war crimes worth of complaints and decided “nah, keep it to a tweet.”
At this point, the most reliable thing about Team Global Express is the crushing disappointment. A carrier pigeon with a gambling problem, a drinking habit, and a fear of flying would still inspire more confidence. Hell, I’d trust my meds to a drunk possum riding a Roomba before I’d use these clowns again.
I’ll be begging every retailer and pharmacy I use to pick literally anyone else. Team Global Express doesn’t just need to improve they need to rediscover what the word “delivery” means before their entire business model collapses under the weight of its own laziness.
This company absolutely sucks.

They Can't Deliver My Sim Card On My Place Address And It's Been Stuck Either In The Warehouse Or Somewhere Else Sucks And I Need My Sim Card To Be Delivery To Change My Sim Provider

Receiving "unable to deliver" email but cannot liaise with them about it because my address doesn't match the label. If the label is wrong, how am I supposed to liaise with them? I was asking this exact question when they closed the chat with no resolution. My address in the sender's app is correct. Teamglobalexp had my suburb correct. They had my name and phone, but won't liaise with me. Rude, unhelpful, very bad service.

As my expected delivery date is set for 3 days in the future, I'm unsre how they know it is unable to be delivered, and they refused to answer this question.

Update: tried contacting again as I received an email that my parcel had been delivered. It wasn't - apparently their system does this to send the package back to the sender. The CSA asked if there was any other help they could provide then closed the chat while I was typing.

This place is a joke.

I have come to discover that Lowes and Amazon Au now use TGE for 'delivery". TGE don't actually deliver. They send you a lovely email to advise me that "my parcel is ready for collection at their depot in Cambridge." Jolly good. Cambridge is a 300klm round trip!!! No, I will not be collecting it. I have requested two refunds so far.
I will now check with every supplier I use and if logistics are 'managed' by TGE, I will shop elsewhere and, tell the supplier exactly why.
If you are a business using TGE, I recommend you change that. A TGE agent told me today that TGE have made the decision to not service rural areas like Central Highlands in Tasmania.
TGE better wake up to the fact that 28% of our population live rurally.

I’d love to give them 0 stars. This is the second time I’ve had an issue with this company. First time the driver couldn’t find the address so I gave directions, told them they could look up my address on Google maps, gave them photos of my house etc. they tried 2 more times still couldn’t find the place then sent it back to the depot. I had customer service team hanging up on me, I was upset in the end cause I was needing this medication urgently now as it had been a week of just trying to get it delivered. Ended up getting it sent to a collection point. They tried to gaslight me saying they did attempt to deliver it but I have a doorbell camera and I’m disabled so I’m always home not to mention a very reactive dog. No one attempted anything. Now today they admitted they lost my parcel, so I called I was like I’m getting no where with the chat so I’m calling what’s this about my parcel being missing ? They hung up the phone I called right back and they tell me they’ll investigate but it’ll take 24-48hrs. I just want to know what happened and I was told they can’t call the depot cause they don’t have numbers for depots, investigation team or their supervisors. They can’t track anything they only see what we see on the tracking. I was told the investigations team will contact you but no guarantee. I’m so
Mad cause what do you mean you can’t guaranteed I’ll be notified about my parcel where about or what happened.

Lazy and careless. They tossed a large cardboard box over a gate, which was not locked, let it land on its side, and left it in the rain all day. Soaked, and covered in a sheet of water. It had rained through the night, was raining that morning, and the ground would have been very visibly wet, with more rain forecast during the day. The award for the laziest courier goes to...
I really hope the businesses who have recently switched to your company see the light of day and stop using you. Two experiences now with TGE and you are next to useless. If you get the right address (by some miracle), you show no care for the delivery or potential fragile contents. Never mind the things soaked and now ruined. Businesses will have increased write-offs due to the issues customers are experiencing at your hands.

​I am utterly done with Team Global Express. Over my last few shipments, they have consistently failed to deliver on time, and they have now completely lost my latest parcel.
​To make matters worse:
​The "Attempted Delivery" Lie: They constantly claim they tried to deliver the package but "no one was home." This is a flat-out lie. I was waiting, they never reached my door, and they didn't even bother to knock or ring the bell.
​Wasted Money on "Express": I paid extra for express delivery, and I still haven't received my package. You pay a premium for speed, and instead, you get zero service

Have waited at home for what I thought was one parcel delivered through TGE with a delivery date provided. The delivery window I was given was between 08:00 and 14:00. At 14:40 I was checked the status of the delivery and found a message that there was a delay in delivering as not all the package was available to be delivered. I am confused why this is the case. Still has not been delivered and no follow up from TGE. Have wasted my day waiting. Have tried to call and get an AI recording, that eventually kicked me off the call. Any organisation using TGE to ship packages I will refuse to use.