Teamglobalexp Reviews 

The Team Global Express Hobart division is refusing to deliver to my house (postcode 7030) apparently it’s an unserviceable area and I have to pick up at the Cambridge depot
(4 hour return trip)
I asked for them to redirect to Longford Newsagent. That to is an unserviceable area. Even tho I confirmed with an employee of the newsagent that Team Global Express do in actual deliver parcels for the surrounding region
If the company can accept the parcels with tracking and consignment numbers then why are they reneging on the contract they have to deliver the said parcels. And now the word is that they will not deliver past Bothwell (45 mins from my house)
I’ve had to ring and try and get refunds on parcels because I’m not travelling the 4 hour round trip to collect something that I’ve paid delivery on. I’ve had many parcels deliver to my ‘unserviceable area’ by other couriers with no problems
TGE currently has 3 parcels of mine that will be returned to seller.
When contacting them several times I was told if you want your parcels you have to come to the depot in Hobart(Cambridge)
Their so called professionalism is sadly lacking and their contempt for me as a customer is disgusting. The local community page is awash with similar complaints from this so called courier. A lot of unhappy people.
If I could put zero stars I would

This is a truly awful company whose attitude to their customers is "couldn't give a stuff". I am disabled and always leave specific instructions where the courier can bring my package so I can access it. Every other company manages to follow this instruction, except Team Global Express, and when you try and remedy it, the customer service is just as bad as the delivery service. Team Global Express has zero respect for its customers.

Holy shit. These guys have the audacity to extend my shipping by 4 whole days. So much for paying extra for quicker shipping. Useless as Australia post wannabe

“I had an absolutely terrible experience with Global Express. I ordered a mattress that was supposed to arrive on a set date, but every single time, they kept promising it would come ‘now’—only for the delivery to be delayed again and again. This went on for days. They offered no real solutions, and the frustration was unreal. Do yourself a favor—avoid Global Express if you value your time and peace of mind. This is hands down the worst service I’ve ever dealt with.”

I would like to provide feedback regarding my interaction with Machelle today.

Unfortunately, the experience was extremely disappointing. Throughout the conversation, Machelle repeatedly spoke over me and did not allow me an opportunity to explain my concerns or ask questions. When I requested clarification on what she was saying, she continued repeating the same information rather than addressing my questions directly.

I found her communication to be dismissive, unprofessional, and lacking basic customer service standards. As a result, the interaction left me feeling frustrated and unheard.

I have requested a manager to contact me and am still waiting for a callback. I believe this matter should be reviewed, as the level of service I received was unacceptable and does not reflect the standard of customer care I would expect.

I’m so angry. Why call themselves a delivery company when they DO NOT DELIVER!
I am about to head down there to get my parcel…
Customer service lies through their teeth!!

Absolutely disgusting! Our package was meant to be delivered June 1st, we have been given the run around & saying they’ll contact us in 48hrs & they haven’t contacted us once. Package is nowhere to be found! I shouldn’t have to follow up over & over again! Still no package & the item is $1k! Not happy!

Wish 0 was an option. Miserable experience even when asked multiple times through every form of customer service solution they offer, I was left with more questions than answers. I would rather ride a bike with a flat tire 60km to pick up my order next time as at least that way I will get it within the delivery time quoted.

No star review if that was an option. This company is pathetic. My order was due 1th June according to their tracking. I needed it by 13th June, still no parcel today as I write this 13th June. It was for a party tonight. Gifts, party games and props - $200 worth gone to total waste because of these flogs🤬 I’ve been chasing it since Thursday 11th. I offered to intercept it at a depot if they can tell me where it is and they tell me they only communicate by email to other depots, not by phone🤷‍♂️ tracking is inaccurate and in fact has now been stuck on “in transit” expected delivery 11th of June for 2 days now.🤬 the worst courier service I have ever encountered with seemingly no real way to complain. They shield themselves well from their customers with very little phone communication🖕🏼🖕🏼

This company is an absolute joke, businesses that use them should really take a look at themselves as you are going to start losing money because of this pathetic delivery business.

Avoid these guys at all costs.
Currently trying to find $3500 worth of stuff I ordered. Seller has confirmed that all 5 items ordered were sent with the courier, have contacted Team global Express 5 times by phone over 5 days, sent countless emails all with the same result, they say they didn’t receive the packages from the seller.
Team global express data shows they picked up 5 items but have only delivered 3 so I still have 2 large expensive items lost and these guys are not even interested in trying to locate them.
Easily the worst courier company I have ever dealt with that obviously doesn’t care about their customers.
Hopefully someone with some idea will contact me and resolve this issue instead of passing it off.

So an update into this company and their poor performance. The 2 items that they “ didn’t pick up” magically turned up 2.5 weeks later at their Melbourne depot, these 2 items were then sent on seperate days to Sydney where I was informed 1 item turned up on Wednesday and the other on Thursday. Was emailed on both occasions. The items now appear to be sitting in the Sydney depot just hanging out have a good time with all the other lost deliveries.
I have email these guys twice to inform them that if both items do not arrive by 5 pm sharp Friday June 19 then I will be seeking compensation through fair trading and sending all evidence including the lies, proof they lost the items and the poor customer support.

Update received 1 item today still one missing. T-minus 4 hours until fair trading get involved.

Complaint lodged with NSW Fair trading.

PS: I see your little dot to follow TeamGE, hope you take this onboard and sort out your service.

Delivery attempt failed. There was no actual attempt. Arranged for redelivery which is not possible by phone. Had to wade through endless pages online with codes. Delivery arrived but left at open front gate of a rural property with no notification.

Firstly I would like to apologise for the (misunderstanding) review I gave yesterday. My parcel was in fact delivered . As I am away...the person who collected it from the driver had neglected to advise me of the delivery!! Well done on an excellent delivery and for being kept informed on the progress of the parcel. Job well done . Thank you so much. A very well organised company.

This company is the worst at customer communication. When they were unable to deliver a package on the day they advertised I asked if I could pick it up on the same day. 3 days later they cancelled the delivery and set it as pickup. No communication was sent and it took half a day to update the web site tracker. This is an example of a courier company that should be avoided.

Fraudulent and terrible service.
My Priority Express parcel was due on 2 June 2026 and is now 3 days late. At around 7:00 AM, I received a text message saying my parcel would be delivered that day. Then at 7:59 AM, the tracking was suddenly updated to "Attempted Delivery."
Four people were home at the time. Nobody knocked, rang the doorbell, or called. I also checked my security camera footage and there was no delivery driver at my property.
Paying extra for Priority Express only to receive a delayed parcel and what appears to be a false delivery attempt is completely unacceptable.

An absolute shit fight to deal with. I called them a week ago because my package was not moving from Adelaide for a whole day. They said just be patient over the whole. I called them today and it still hadn’t moved. The customer service people know they are shit and refuse to acknowledge it. This is the third time using them down here and it’s going to be my last. I’ll do whatever I can to avoid these people.

1 Star

Worst delivery experience I have had.

Yesterday the weather was rainy in Sydney and there is very limited parking near my house. Instead of delivering my parcel, the driver marked it as an attempted delivery and immediately dropped it at a parcel collection point.

I contacted Team Global Express through live chat the same day. The agent told me the parcel would be re-delivered on the next business day. Because of that, I stayed home and waited all day for the delivery.

Today I contacted live chat again after receiving no parcel. This time a different agent completely changed the story and told me I have to collect the parcel from the parcel point myself and contact the seller.

What frustrates me the most is that I was given false hope and incorrect information. If there was never going to be a re-delivery, why was I told to wait for one? I wasted my entire day waiting based on what your customer service agent promised.

Very poor communication, inconsistent information from support staff, and disappointing service. I expected better.

Never use!
Their customer service was terrible, they dismissed my inquiry and were unhelpful!

Claimed they attempted delivery but I never heard a knock, left a card saying they'd contact me with further info but never did

2 days later called them and they said they would redeliver on "Wednesday" but refused to give an actual time frame. Just the entire day

After spending the entirety of Wednesday waiting at the door I decided to contact their customer service only for them to tell me they can't redeliver the package without permission from the seller and told me to contact the seller to organise pickup from a depot over an hour from me

After calling the seller they (the seller) told me that wasn't normal and they'd call team global

When they called back they told me that team global said they can't deliver to my address period and expressed their own frustration with the situation

Absolutely awful courier service, would've gotten the package faster and easier with auspost

Wont be using again. Paid high price delivery for my item to be sitting stagnant and not be delivered. Then being told il have to wait 24 to 48 hours to just get an update! Not good enough when charging that much in the first place.