After waiting two months for my dogs portrait, I was extremely disappointed in what I received. I was expecting a portrait created by glueing together individual tiles. What I got was a clear sheet of... Toon meer
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Lees wat reviewers zeggen
Have to admit, was skeptical to order not knowing exactly what we were going to receive but we wanted something to memorialize our fur baby and we are not disappointed. We ordered the largest size and... Toon meer
Bedrijf heeft geantwoord
So far I have ordered six of these stain glass pictures for my children and grandchildren of their pets for Christmas. Plus one of my dog for myself. They are so beautiful and are even better than... Toon meer
So far we have ordered 6 different items and we are more than happy. The quality of our suncatchers and Christmas tree ball is so beautiful! I bought three of the 6 for memorial presents for family an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tedooo is the perfect platform to shop unique handmade or customized items, sell without paying fees, and socialize with over 1M creative people!💙 Join Tedooo today - it's free!
Contactgegevens
Verenigde Staten
- Support@tedooo.com
- www.tedooo.com
3,5
Gemiddeld
856 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Never received my order
Never received my order. The product listing advertises receipt within a week or two from ordering, which would have been in early to mid-July. It was marked as shipped more than a month ago but the tracking shows only a label was created, even though they sent me a message claiming that they had sent me photos of the finished order pieces (they never did), which were already delivered to the shipping company. Support offered no explanation, claimed that they would prioritize my order, but nothing was ever shipped. It's now a credit card dispute.
Update after Tedooo's response: I've been emailing support for over a month, getting nothing but canned responses. There is no excuse for my order being over two months late, especially when I got multiple messages that it had been shipped. I have already asked for a refund through support, which was ignored - instead they offered me a store coupon for a fraction of the cost, as if I would shop from this store again after this experience. The order was for an image of my cat who recently passed, and I'm sick to my stomach of having to deal with this crap from Tedooo for months now. Update: 3 months later, nothing was ever shipped; CC refunded.
25 juni 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Linda,
We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to be waiting for your order while the tracking only shows that a shipping label was created, especially after being told that your pieces had been completed and that photos had been sent when you never received them.
We also understand your frustration with the lack of clear communication and that you were previously told your order would be prioritized, yet you still haven’t received it. We’re sorry that we weren’t able to provide you with the updates and support you should have received.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s) and include your order number, we’d really appreciate the opportunity to look into your case properly and check what happened with your order.
We’re here to assist you and will do our best to provide you with the answers and support you need.
Warm regards,
Emma from Tedooo Support
7 weeks still nothing
7 weeks still nothing, same generated emails with no resolution. Absolutely putrid service!! Where is my order?
29 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Jb,
We’re truly sorry for the delay with your order and for the frustration caused by the lack of clear updates. We completely understand how upsetting it is to continue waiting without a resolution, especially after receiving repeated messages that haven’t provided the answers you need.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s) and include your order number, we’d really appreciate the opportunity to look into your order properly and provide you with an update.
We’re here to assist you and will do our best to help resolve this.
Warm regards,
Emma from Tedooo Support
Worst experience EVER
If I could leave a negative stars review, I would. Ordered a custom glass mosaic for 119.00 for birthday gift a full month ago, shipping on the site said it would ship in 10-12 days. That date passed, I reached out to customer service, they added 10 more days for "production". Fast forward, 2 weeks later, STILL hasn't shipped. We are at 28 days currently and I am not sure it will ever ship. BUYER BEWARE. I am filing a claim with my credit card company. Do better, Tedooo. You just lost a customer and a sale.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Lunamae,
We’re truly sorry for the delay with your order and for the frustration this has caused, especially since you purchased the custom glass mosaic as a birthday gift and were expecting it to arrive within the timeframe provided.
We completely understand your disappointment after the original shipping timeframe passed, followed by an additional production period, and your order still hadn’t shipped. We’re also sorry that our previous communication did not give you the resolution or clarity you needed.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s) and include your order number, we’d really appreciate the opportunity to look into your order properly and see how we can assist you.
We’re truly sorry again for the experience, and we hope you’ll give us the opportunity to make things right.
Warm regards,
Emma from Tedooo Support
ZERO ⭐️’s
After getting a long awaited preview of the finished piece I immediately raised a few concerns about it but I was advised to wait till it’s delivered as photo can look different to actual product
After over a month of waiting for this 60th birthday gift i had got for my mam it eventually arrived….. Gutted is a understatement!!!!
Looks like two different dogs…. The distinctive facial fur colours/ markings etc were none existent, honestly its awful!!
I have asked @Tedooo Vision for support multiple times….. support@Tedooo have been sent the same email seeking for a response and support but Zero response.
Social media posts I commented on resulted in a dm from them for me to send through the same content as my emails had plus the reference photos….. guess what?!? ZERO response!!!!!
DISGUSTING customer service along with poor quality products
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Jody,
We’re truly sorry for the long wait, the lack of communication, and the disappointment with the finished piece. We completely understand how upsetting this must have been, especially since this was meant to be a special birthday gift. We’re also sorry to hear that the finished piece did not capture the distinctive facial markings and fur colors of your dogs as you expected.
We’ve already processed a replacement for you with a much better quality finish. We’ll pay close attention to the details of your piece and make sure your feedback is taken seriously throughout the process.
We truly value the feedback you’ve shared, and we’re continuously working to improve the quality and finish of our products so we can provide a better experience for our customers.
As a gesture of appreciation for your patience, we’ve also sent a small gift to your email. We understand that a gift cannot make up for the frustration you’ve experienced, but we genuinely want to show our appreciation and make things right.
We’re truly sorry again for the experience you’ve had, and we hope the replacement gives us the opportunity to provide you with a piece you’ll be much happier with.
Warm regards,
Emma from Tedooo Support
Disappointed
The shipping took a month and a half before I received my order which was frustrating especially since it was for an event maybe that should be stated before purchase. Also the picture I had seen for a preview and what I received were quite different I thought the imagine was going to be more bold and solid color and the item I received looked like it was lightly painted on top? I’m sure this took a lot of time to make it’s just not what I expected from the preview. A top part of my picture on the ear was broken when I received it and the frame was very cheap it is also chipped in a lot of areas so I’m quite disappointed as this is a memory peice for my dog that we had to put down and it was not cheap either :/
27 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Chantelle,
We’re truly sorry for the long shipping time and for the disappointment with the finished piece. We completely understand how upsetting this must be, especially since it was meant to be a special memory piece for your dog.
We also understand your concerns about the difference between the preview and the piece you received, as well as the broken ear detail and the chipped frame. This is not the quality or experience we want for our customers.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s), we’d be happy to look into your order and assist you further.
We truly appreciate the opportunity to make things right.
Warm regards,
Emma from Tedooo Support
Unfinished order
Hi there,
I ordered a custom made memorial piece for a family member. I placed the order June 24th and received it August 26th.
Upon receiving the item, I realized it is half finished and not at all like the advertised preview of my order.
I emailed support yesterday but I am waiting to hear back. Very displeased with the communication, the length of time everything took to create and the fact that I paid a lot of money for an unfinished product. Don’t use Tedooo!!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re truly sorry for the long wait, the communication issues, and the disappointment with the finished piece. This is not the experience or quality we want for our customers, and we completely understand how upsetting it must be to receive a memorial piece that doesn’t look as expected after waiting so long for it.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s), we’d be happy to locate your order, review your concerns, and properly assist you.
We’re truly sorry again for the experience, and we hope you’ll give us the opportunity to make things right.
Warm regards,
Emma from Tedooo Support
Breathtaking detail
Our dog just passed away. I had a large sun catcher made from our favorite picture. It can out fantastic. The detail is truly stunning. I started crying as soon as I saw it. It was well worth the money.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
Thank you so much for sharing such a heartfelt review with us. We’re truly sorry for the loss of your beloved dog. We can only imagine how emotional it must have been to see your favorite picture transformed into such a special piece.
It means so much to hear that the detail was stunning and that the finished piece captured such a meaningful memory for you. We’re honored that you chose us to create something so special to remember your dog by.
Thank you again for trusting us with such an important memory. We hope your suncatcher continues to bring you comfort and keeps those precious memories close to your heart.
Warm regards,
Emma from Tedooo Support
Fantastic Portrait
I had a picture of our favorite child (Andy-Dog) made of glass for her birthday and we absolutely love it. It brought her to tears when she open her present and saw it. She continues to thank me for it. You paid attention and captured his real features ( 1 blue eye & 1 brown eye). She loves the detail…
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
Thank you so much for sharing this beautiful review with us! We’re so happy to hear that the piece featuring Andy Dog was such a special birthday surprise and that it brought happy tears to her eyes.
We especially love hearing that we captured his unique features, including his one blue eye and one brown eye. Those little details are what make each piece so personal and meaningful, and it means so much to know that you both love the finished piece.
Thank you for trusting us to create such a special gift and for allowing us to be part of such a memorable moment.
Warm regards,
Emma from Tedooo Support
LONG WAIT TIME, NOT SAME PORTRAIT
Took over 2 months to get...
The image they showed me was not the same thing received so alittle deceiving.
Probably wouldn't buy anything again from them to be honest.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re truly sorry to hear about your experience and apologize for the long wait and the disappointment with the piece you received. We completely understand your concerns, especially if the finished piece did not look as expected based on the original image.
We tried to locate your order so we could look into this further, but unfortunately, we weren’t able to find it based on the information available to us.
If you could please email our main support team at Support@Tedooo.com (with three O’s), we’d be more than happy to personally look into your order and help resolve the issue.
If there is indeed a quality issue with the piece, we’ll be happy to provide a replacement at no additional cost. We genuinely want to make things right and ensure you receive a piece you can be happy with.
We hope you’ll reach out to us so we can have the opportunity to assist you.
Warm regards,
Emma from Tedooo Support
Gave my friend a mosaic picture of her…
Gave my friend a mosaic picture of her dog and she absolutely loved it. It was beautiful..
22 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Yay! We are so happy you love it!
My partner is very happy with the …
My partner is very happy with the leadlight picture I gave her for her birthday thank you guys for doing a wonderful job
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Thankyou so much Paul! We're so glad we could help make your partner's day so special!
Communication sucks and I knew I…
Communication sucks and I knew I should've read the reviews first. I ordered the custom mosaic piece and haven't heard one word from Teedoo about anything. I even emailed them and nothing!!!! Its very frustrating and the piece was $220. So sick of facebook scams
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re truly sorry for the lack of communication and the frustration this experience has caused. This is not the experience we want for our customers, and we completely understand how concerning it is to place an order and not receive the updates or support you were expecting.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s), we’d be happy to locate your order and properly look into your concerns.
We’re truly sorry again, and we hope you’ll give us the opportunity to assist you and make things right.
Warm regards,
Emma from Tedooo Support
A beautiful one of kind work of art.
Came out perfectly. Quality and detail are exceptional. A beautiful addition to our home that shows our love of Hummingbirds. The fact that it shows the landscape that we actually see makes it extra special. Truly one of a kind.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Thankyou Dan! We are so happy you love it :)
Ordered a custom mosaic portrait July…
Ordered a custom mosaic portrait July 19, promised 2-week delivery. Five weeks later, still "in the making stage" with no shipping date. Contacted support twice; got the same copy-paste response both times. Gave them a written deadline for a refund or tracking number, they never responded. Had to file a bank dispute to get my money back.
UPDATE: After I posted this review and filed complaints, support emailed me a "shipping proof" image. It was a stock mockup template, the label literally reads "Postal Mockup" and is addressed to a fake name, "John Doo," at a placeholder address. They sent fabricated packaging as evidence my order had shipped. If you're considering ordering, know that "in the making" can mean indefinitely, and don't trust anything they send you as proof without checking it closely.
Angel O.
18 juli 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Angel! We are so sorry you have had this experience and we promise to make it right! I see that today you received the image of the final product of your beautiful dog and that it is finished being made! Your product will be with you sooner than you think! Thankyou for your patience and i promise we will make this right!
Beautiful suncather a fantastic…
Beautiful suncather a fantastic addition to my gazebo! Really good quality and arrived in a reasonable time here in the UK.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Yvonne! Thankyou so much for your lovely feedback. We are so happy you love the product and hope your new Gazebo accessory only brings you joy!
If I could give a zero I would
If I could give a zero I would. I ordered something for a friend that her dog died on July 10th was shown the completed work on August 6 and said it was shipped it’s now 8/25/26 and still haven’t received my item. Keep getting told it’s on the way another one says it’s still being made, this company is a joke and has no idea what they’re doing. Poor customer service and pretty much expect to never receive your item.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Nick, firstly i want to apologise that you have had this experience, we will do everything in our power to make it right. I see that the seller finished making your product on the 22nd. We had a major surge in orders that we are working on now to complete, we are so sorry that this has effected your order to this extent. we will do everything we can to fix it ASAP! You willl receive your item, we promise you. Thankyou so much for your patience!
Not worth it. This is not a delicate 1 of 1 artwork piece. It’s a hard cardboard with a plastic textured print
Well, they make it seem like it’s this really cool glass art work. It’s nothing more than what seems like a cardboard backing with a shiny textured surface of your picture. Highly dissatisfied and disappointed with this purchase. Quality is not there for the price,order took about 3 weeks, and product is just not what it is made out to be.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Phil!
Thank you for taking the time to share this feedback, and I'm sorry to hear the final product didn't match what you expected. That's not the experience we want anyone to have, especially after waiting three weeks for it to arrive.
We take quality concerns seriously, and I'd like to make this right. Could you send us a photo of the piece you received, along with your order number, to Support@tedooo.com (3 O's)? I want our team to take a close look and figure out what went wrong — whether that's a materials issue, a listing that needs clearer photos/descriptions, or something else.
In the meantime, we're happy to discuss a replacement, refund, or other resolution depending on what you'd prefer - we need to make this right!
Thanks again for flagging this, and we hope to turn your experience around.
Emma from Tedooo support team
I love my sun catcher
I love my sun catcher. I lost my baby in July and this is a beautiful keepsake.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
We are so sorry for your loss, it is our pleasure to be able to provide you with the beautiful sun catcher as a truly special keepsake!
Antwoord van Tedooo
We are so glad you love your product! THANKYOU
I would never leave a negative review
I would never leave a negative review, but I think it only fair to tell my story. Much like many of you, I saw the advertisement on Instagram. It showed a woman with her mosaic piece, {an animal if I remember correctly.} As she is showing the artwork, she was tapping on the piece saying it was made of hand placed pieces of glass. "Oh my gosh, that is gorgeous!" So, I ordered one of my German Sheppard, Maxine. Indeed it did take longer than expected, but most disappointing was the fact that it was NOT GLASS, but "stamped resin," For the 139.00 I paid, needless to day, not thrilled.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Robert,
Thank you for sharing your concerns with us. We completely understand your disappointment, and we want to make sure we take care of this for you.
We checked your order, and we’re happy to let you know that your order is now on its way. We’ll be with you throughout the process and want to make sure everything is resolved properly.
Please allow the actual product to arrive first, as photos and previews can sometimes look different due to lighting or screen settings.
If you’re still not satisfied once you receive it, simply send us clear photos of the item. We’ll personally review them and work with you on the best possible solution.
Thank you for your patience, Robert. We truly value your order and want to make sure you’re taken care of.
Warm regards,
John from Tedooo support team :)
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