After waiting two months for my dogs portrait, I was extremely disappointed in what I received. I was expecting a portrait created by glueing together individual tiles. What I got was a clear sheet of... Toon meer
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Lees wat reviewers zeggen
Have to admit, was skeptical to order not knowing exactly what we were going to receive but we wanted something to memorialize our fur baby and we are not disappointed. We ordered the largest size and... Toon meer
Bedrijf heeft geantwoord
So far I have ordered six of these stain glass pictures for my children and grandchildren of their pets for Christmas. Plus one of my dog for myself. They are so beautiful and are even better than... Toon meer
So far we have ordered 6 different items and we are more than happy. The quality of our suncatchers and Christmas tree ball is so beautiful! I bought three of the 6 for memorial presents for family an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tedooo is the perfect platform to shop unique handmade or customized items, sell without paying fees, and socialize with over 1M creative people!💙 Join Tedooo today - it's free!
Contactgegevens
Verenigde Staten
- Support@tedooo.com
- www.tedooo.com
3,5
Gemiddeld
858 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Tedooo
We are so glad you love your product! THANKYOU
I would never leave a negative review
I would never leave a negative review, but I think it only fair to tell my story. Much like many of you, I saw the advertisement on Instagram. It showed a woman with her mosaic piece, {an animal if I remember correctly.} As she is showing the artwork, she was tapping on the piece saying it was made of hand placed pieces of glass. "Oh my gosh, that is gorgeous!" So, I ordered one of my German Sheppard, Maxine. Indeed it did take longer than expected, but most disappointing was the fact that it was NOT GLASS, but "stamped resin," For the 139.00 I paid, needless to day, not thrilled.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Robert,
Thank you for sharing your concerns with us. We completely understand your disappointment, and we want to make sure we take care of this for you.
We checked your order, and we’re happy to let you know that your order is now on its way. We’ll be with you throughout the process and want to make sure everything is resolved properly.
Please allow the actual product to arrive first, as photos and previews can sometimes look different due to lighting or screen settings.
If you’re still not satisfied once you receive it, simply send us clear photos of the item. We’ll personally review them and work with you on the best possible solution.
Thank you for your patience, Robert. We truly value your order and want to make sure you’re taken care of.
Warm regards,
John from Tedooo support team :)
Long delivery and bad quality
Took 3 times longer than predicted to ship and look absolutely nothing like the reference photo. For the price, very disappointing. Would never recommend to anyone, this will likely end up in the bin
24 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Aaron
I'm sorry to hear this, a shipping delay three times longer than promised, combined with a product that didn't match the reference photo, is a frustrating combination, and I understand why you're disappointed given the price point.
I'd like to look into both issues on our end. Could you send your order number and a photo of what you received to support@tedooo.com (3 O's)? I want to get our team to compare what you got against the reference photo you were shown, so we can figure out if something went wrong in production.
Given what you've described a replacement — whatever works better for you. We'll also flag this internally, both on the shipping timeline and the product accuracy, since that gap between expectation and delivery is exactly what we don't want customers to experience.
Thanks for the honest feedback, we really do take it all on board!
Thanks
Emma from the Customer support team here at Tedooo
Its a scam i ordered 4 weeks ago ,didnt…
Its a scam i ordered 4 weeks ago ,didnt receive any item from this company be aware
23 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Claudette,
We’re truly sorry for the delay with your order and for the frustration this experience has caused. This is not the experience we want for our customers, and we completely understand how concerning it is to be waiting for your order without receiving it.
We tried to locate your order using the information available to us, but unfortunately, we weren’t able to find it. If you could please email us at Support@Tedooo.com (with three O’s), we’d be happy to locate your order and properly look into your concerns.
We’re truly sorry again for the experience, and we hope to have the opportunity to assist you and make things right.
Warm regards,
Emma from Tedooo Support
I absolutely love my product
I absolutely love my product. Its a beautiful physical lasting memory.
I will cherish this art piece of my dying fur baby.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
We are so glad you love it. Thankyou for your kind words!
Stay away from this company!
Stay away from this company!
They do not respond, do not communicate and you only option is an AI chatbot.
It’s been 63 days, and I have received no feedback, no responses from a human, no pictures of the piece I paid for. Nothing.
Awesome marketing, and beautiful looking samples…just don’t believe they really exist.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi Frankie,
We’re truly sorry for the long wait, the lack of clear communication, and the frustration this experience has caused. We completely understand how disappointing it must have been to wait so long without receiving meaningful updates or photos of your finished piece. This is not the experience we want for our customers, and we genuinely want to make things right.
We’ve reviewed your order and can confirm that it is almost complete and ready. We’ve also sent you an email with the full details and latest update regarding your order. Our team has been working hard to catch up following a significant surge in orders, and we’re doing everything we can to have your piece completed and shipped as soon as possible.
As a thank you for your patience, we’ve also provided a small gift as a gesture of appreciation for your patience throughout this long wait. We understand that a gift cannot make up for the frustration you’ve experienced, but we genuinely want to make things right and show you that we appreciate your patience.
We’re truly sorry again for the wait, and please know that we’re doing everything we can to get your order completed and shipped as soon as possible. We hope to have the opportunity to make this experience right for you.
Warm regards,
Emma from Tedooo Support
Antwoord van Tedooo
YAY! We are so happy you love it!
The frame was a piece of junk
The frame was a piece of junk. Totally distoyed when I opened. Also went on half price right after I ordered.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re truly sorry that your frame arrived damaged, and we understand how disappointing it must have been to open your order and find it in that condition. We also understand your frustration regarding the promotion that started shortly after your purchase.
We offered you a free replacement. We’ve also offered a goodwill gesture regarding the missed promotion, and we hope this shows how committed we are to making things right.
Thank you for sharing your feedback with us. We truly appreciate the opportunity to improve your experience and hope we can turn this around for you. ❤️
Best wishes.
Emma
Tedooo Support
It's absolutely beautiful
It's absolutely beautiful. It was packed very well. Styrofoam around it as well as bubble wrap.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Dear customer, thankyou so much for this great feedback! we are so happy everything was perfectly packed the Tedooo way!
10/10 recommend
10/10 recommend. This is amazing. It took a bit to get here but it’s totally worth it. The quality is amazing.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello! We apologise it took some time for you to be satisfied. we appreciate all of your feedback and take it on board always! we are so happy you recognise our quality, we agree - its just great! we look forward to receiving more orders from you!
Antwoord van Tedooo
We are so happy you love it :)
Tedooo took forever to come it came…
Tedooo took forever to come . It came with a hole in the glass they made another glass for us. This whole process took 4 months.
Their communication needs to be better. They did fix the problem so thank you.
30 april 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Jody,
We truly hope you’re enjoying your suncatcher! We’re very sorry that it took longer than expected to arrive and that your original piece arrived damaged. We also apologize that our communication didn’t meet the standard you deserved.
We genuinely appreciate your feedback and take it seriously as we continue working to improve our service and customer experience. Most importantly, we hope you’re happy with the final piece and that it brings you joy for a long time to come. ❤️
Best,
Emma
Tedooo Suport
No updates on my order
No updates on my order, no response from customer service/support and it’s been 27 days.
ORDER NUMBER: 93268820
25 juli 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello Nicole,
Thank you for reaching out, and we’re truly sorry for the lack of updates and communication regarding your order. We completely understand how disappointing it must be to wait without receiving a clear update, especially when you’re excited to receive a special piece featuring your adorable dog.
We’ve sent you an email with the latest update on your order.
We’ve also sent you a small gift as a gesture of our appreciation and to show that we genuinely care about your experience. We hope you enjoy it, and most importantly, we hope your finished piece brings you the joy you were expecting when you placed your order.
Thank you again for your patience, Nicole. We truly appreciate the opportunity to make this experience better for you.
Best,
Emma
Tedooo Customer Support
Feeling Like a Scam
I was notified that my order was "being worked on" back on July 11th. It is now the end of August and still no product. The tracking number has been removed and they have gone silent and not responding to inquiries. Feeling like this is a scam. Gonna pursue until I'm blue in the face.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello,
I’m Emma from Tedooo.
I’ve tried looking for your order in our system, but unfortunately, I don’t have enough information to locate it at the moment.
Could you please send us an email at our official support address, Support@Tedooo.com (with three O’s), and use “Charles from Trustpilot” as the subject line. This will allow us to flag your message as urgent and make sure your case receives the attention it deserves.
We truly appreciate your patience, and we’ll do our best to resolve this for you as quickly as possible. We look forward to hearing from you.
Best wishes,
Emma from Tedooo support
The Mosaic of my dog I received is…
The Mosaic of my dog I received is perfect. Better than I anticipated. Much better. I love it and very much would refer people to the tedoo website. Amazing work. The quality and accuracy are phenomenal.Extremely happy customer. Thank you so very much.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
YAY! We are so happy you love it! We love our customers and when they bring their friends to our Tedooo world so we can all create! thankyou :)
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY.
I placed my order on July 8. It is now August 21, and I STILL have not received it.
Even worse, I have sent FIVE separate emails asking for an update and have received no meaningful communication whatsoever. No explanation. No reliable delivery date. No accountability.
Taking a customer’s money and then going effectively silent for more than six weeks is completely unacceptable. At this point, the lack of communication is every bit as infuriating as the missing order.
This has been one of the worst online shopping experiences I have had. I would strongly recommend that anyone considering ordering from Tedooo take their money elsewhere. A company that cannot deliver an order or even bother to respond to repeated customer inquiries does not deserve your business.
Absolutely disgraceful customer service.
EDIT IN RESPONSE TO TEDOOO’S “COMMENTS” HERE:
This response is a transparent attempt to save face publicly while doing absolutely nothing to rectify the actual problem.
Despite my repeated emails, follow-ups, and now this public review, Tedooo has not sent me a single email explaining where my order is, why it has been delayed for this long, or when I can realistically expect to receive it.
Instead, the company chose to respond publicly on Trustpilot, where other customers can see it, while continuing to ignore me privately.
Your response says that you have “managed to locate and track” my order and that you sent me something in my inbox today. Yet I have received no email from Tedooo whatsoever. No shipping update. No explanation. No delivery estimate. Nothing.
The facts remain exactly the same: Tedooo still has my money, I still do not have the product I paid for, and the company has still not even bothered to email me an update despite numerous attempts to contact you.
Posting a sympathetic response underneath a negative review is not customer service. Actually contacting the customer and resolving the problem is.
Until my order is delivered or my money is refunded, nothing has been “made right.” This public-relations response changes absolutely nothing about my review or my experience.
7 juli 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hello,
We managed to locate and track your order. We’re very sorry for the delay and completely understand your frustration. We’ll do everything we can to make it up to you.
We’ve sent you a gift in your inbox today. We know this won’t fix everything, but we want you to know that we truly care, we’re aware of the delay, and we’re doing everything in our power to make things right.
We hope you enjoy the gift, and please know that your order is on its way.
Best,
Emma from Tedooo support
Do not buy! False advertising
Does not look anything like the advertisement. If I had known how cheap and falsely advertised it was I never would’ve spent the money on it. Poor quality and FALSE ADVERTISING. Not jewels and gems like it claims. Cheap quality and production.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re sorry to hear that the piece you received didn’t match your expectations or the appearance shown in the advertisement. We understand how disappointing that can be, especially for a personalized item.
We’d really appreciate the chance to look into your order and see how we can help. Please email us at Support@Tedooo.com (with three O’s) with your order number and a few clear photos of the piece you received. Our support team is always available by email and will be happy to review your concerns as quickly as possible.
If there’s an issue with the product, we’ll do our best to make things right, including providing a free replacement where appropriate. 💙
So disappointed
So disappointed. Not a real mosaic. Totally overpriced for what it is.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re sorry to hear that the piece wasn’t what you expected. We understand that the appearance may be different from what you had in mind, especially with our mosaic-style products.
We’d really appreciate the opportunity to look into this and help make things right. Please reach out to our support team at support@tedooo.com (with three O’s), and we’ll be happy to review your order and assist you as quickly as possible. If there’s an issue with the item, we can also look into a replacement where appropriate, including a free replacement in cases of damage.
We’re always here to help and want to make sure every customer has a better experience with us. 💙
it’s been six weeks and nothing.. UPDATE
it’s been six weeks and nothing. the emailed responses from their customer service department are all the same, “we are working on it” or “we will update you soon”, etc. but the bottom line… i paid $199 for an item with a confirmed delivery date at check-out for a gift to someone whose dog recently passed away.
if the item arrives, i will update my review.
UPDATE: got my order on 09/13 (ordered on 07/05). the frame and image look nothing like the item from the original order preview. very disappointed.
4 juli 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there,
We’re truly sorry for the long wait and understand how disappointing this must be, especially since the piece was intended as a meaningful gift for someone who recently lost their dog.
We’re sorry that our previous updates felt repetitive and didn’t provide the progress you were expecting. We’d really appreciate the opportunity to look into your order directly and provide a more helpful update.
Please email us at support@tedooo.com (with three O’s) with your order details, and our team will be happy to assist you as quickly as possible. We’re always available by email and want to do our best to get this resolved for you. 💙
Beautiful and exceeded my expectations. Thanks
Beautiful and exceeded my expectations. Thanks for doing such a great job. This was my baby Scooter and now i can remember him always.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Tedooo
Hi there, thank you so much for your beautiful review. 💙 We’re truly honored that you chose Tedooo to create something so meaningful in memory of Scooter.
We’re so happy to hear that the piece exceeded your expectations and gives you something special to remember your baby by. 🐾❤️
Thank you for trusting us with such a precious memory. It means a lot to our whole team. 💙
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