TenantCloud Reviews 

I signed up for TenantCloud to be able to offer my tenants credit reporting on their rental payments, and I couldn't be more disappointed. It took numerous support contacts from both my tenant and myself to figure out how to get the web payments setup. My tenant and I are both technical people; it shouldn't be this complicated to make it work. For some unclear reason, setting up a recurring payment that started on Jan 3 did not actually allow my tenant to pay for Jan 3, so I had to setup a separate 1-time payment. It took 6 days to get things setup before my tenant could even make the payment. No other banking services I have used take this long. The web interface is unnecessarily complicated for what I want to use it to do. I am completely uninterested in using the software to track everything about my rentals as I have my own system for that, but it still requires me to add a bunch of extraneous info about my lease to set it up to receive the online payments. Now my tenant says she's paid and the software says she's paid, but it has shown her payment as pending for 5 days and I have still not been paid. This is too long to wait and I didn't guarantee online payments as a payment option in the lease, so I am considering either switching to another web service for next month or discontinuing this as a payment option. If I wanted to use the rest of the software features to track everything about my rental, it might be worthwhile to do that (but not use online payments, due to excessive wait times) but in my experience as a small landlord mainly trying to use the online payments feature, the obstacles far outweigh the benefits.

They will pitch products to your tenants and they also have an application section where it urges your tenants to leave you and apply for other vacancies. A stupid feature for a landlord that doesn't want to lose tenants. Their tenant dashboard in terms of what really matters is mediocre. I do not recommend it.

Good responses via chat. If needed, very detailed responses resolving nearly all issues via customer service.

Everymonth I have to do bank verification. It takes 2 days for .01 to appear in account and to verify with code. Then this money goes back. Then the deposit amt takes another 4-5 days to get credited. So by the time it will be 20 th of the month.. Not sure who is the game player!

I used the support center for a problem I was having setting up my bank account and the customer service representative was very helpful and informative. My concern was addressed quickly and professionally.

TenantCloud simplifies many landlord processes that save time and mental/emotional energy. Digital signing of leases and other documents with applicants/tenants is one huge one, but online rent collection, managing maintenance, and advertising and screening for tenants as well. Doing all of this online without producing any paper or having to meet anyone in person saves so much time/energy, and my tenants like it as well.
The TenantCloud support team is responsive and helpful as well. They have helped with questions me and my tenants have had.
I can produce reports for my properties as well, such as Profit & Loss statements, maintenance records, etc. Whether for my own management, accounting, or when I look to sell a property, these reports are great.

Tenant Cloud has been a good partner to us. There are some glitches but its a good value and they try to take care of things pretty quickly

Easy to use. Customer service very friendly and easy to use.

Easy to use, navigation and user-interface features.
Good technical support and prompt to respond for any queries.
I have been user for the past 2 years and liking it and will refer to my acquaintance and business partners.

Experience with TenantCloud about two years into using the platform has been wonderful. User friendly, well designed, and evolving with updates. I have recommended tenantcloud to many other real estate private equity operators as well.

I really like TenantCloud and recommend it to other property owners. TenantCloud has a wide range of abilities while still keeping fair prices for landlords, which is greatly appreciated! The customer support is very good, usually responding in less than 24 hours to any ticket I open and I like that we are able to open tickets for suggestions too, not just help inquiries. Overall, I really enjoy using TenantCloud, is has helped my real estate business a lot and I hope it continues to thrive with the current business model of offering great software/support at a low monthly rate.

Great response time to service questions and has been a very helpful system to manage my properties!

They answered my questions accurately and in a timely manner. They also followed up to make sure my issues were resolved.

TenantCloud provides versatile and complete admin and financial tools to make operating a rental unit a streamlined endeavor. Payment processing is easy and accounting/reporting is easy. It would be nice though to make more of the rental admin tools available to users with fewer units who can’t justify the increased cost of the better software packages.

The ease of access to prioritized and separate accounts , building and duties very easy to use once you get use to it

As a Landlord, I looked all over for an affordable and reliable option, and TenantCloud exceeds all of my expectations! The option to sign leases online and have our tenants pay through autopay are two of my favorite features! We do both Commercial and Residential through their system and love every aspect. Their customer service is amazing as well!

One stop shop for managing my properties. Very affordable and easy to use. Any time I've had an issue it doesn't take very long to get it resolved. Great platform all around!

I've used Tenant Cloud for many years and I've been happy with the product and support from the start. It is always easy to get support through the chat and their articles are very helpful.

I don't think there was enough guidance for the changes made for payment options. It should have been a process for both the tenant and the property manager. It just changed and it has led to a lot of confusion for tenants

Working with tenant cloud has always been seamless and any issue has always been resolved promptly