TengoInternet Reviews 

Upon arrival at Zion Park RV, we had difficulty connecting our two Smart TV’s to WIFI. I called customer support and Micheal provided excellent service helping us get connected. His expertise and patience were on full display during our interaction. Well done!

Service over the phone is fine... but actual internet service is sketchy! After days its still in and out... considering another provider
If they look at my account they can see that my service has been interrupted at least 5 times in a year...

The connection is terrible and cannot stay on for more than a few minutes but the techs are great and knowledgeable!

Our agent Ashlee was very patient and tried several different things to get us a solid internet connection. Although after a total of an hour and a half at our Silver City RV site I believe the realization is the hardware at the site isn't capable of maintaining a solid signal based on the number of users at the site.

Response email and call reach customer by phone promptly

Sitting in a RV park serviced by Tengo and the internet is not working and the park management people aren't helping so I called Tengo. The rep was outstanding and found the issue and got it working. You're lucky I'm not still running technical support groups or I would have recruited her.

Russel was very helpful and patient.
Got service resolved and he even explained why we had experienced a problem. Great service

Although our campground offered TengoInternet it was quite sluggish BUT there was an option for us to upgrade our speed up to 5 devices for a total of $10 per week. So cheap and it solved our video streaming buffering. Customer service was quite helpful in guiding us thru the process. Thank u

Arthur assisted me in reconnecting my android phone after my phone did an update. He was very patient and helpful in assisting me. Thank You

Although I had an account I could not log in. Tried to reset password and never got reset email or text. Set up account again with same email and it let me. Never originally said account not found. Then couldn’t log in on iPad. AI customer service was decent but didn’t fix problem. After holding for live agent for eight minutes, I left a voicemail. No one ever called back. I had already paid for a week of streaming, so I spent my time looking for You Tube videos and finally found one that helped me connect my TCL TV to Tengo. Tengo did not “find” my smart TV as their instructions said it would. I had to manually enter MAC address in settings. Had to power down my iPads and restart them to finally find the connection. When finally connected, the service did work as expected. This is the third or fourth time I’ve used Tengo and it’s always been a convoluted process. Solidifies my decision to buy Starlink.

Russel did a fantastic job of sorting through my issue and getting me set up with a solution that will assist me in the future as well. Glad he was able to get it all going. We got disconnected on the phone but I wanted to say Thank you much.

I called Saturday with internet issues. I was told it was my router. I bought a new router, $150. Sunday hooking it up still no internet. This time when I called, they said, oh yeah, your part of the park has an outage. Monday still no internet. I am paying for a premium site at Blessing RV in Round Rock. This happens often.

Very easy to talk to directly to a live person,, this was most important. I had a problem in the past and didn't want to experience it in the future. He was very professional and understood my problem.. very knowledgeable and gave me some advice for future use. very satisfied with the help. thanks joeg

Russell was patient, knowledgeable and very professional in every way. Took awhile to sort out my issues and he never waivered in offer I g top not h customer service. Very well done.

We were having issues with connectivity and managing two accounts. Tengo customer service was on point! The gentleman I spoke to was knowledgeable and very patient with my technical deficiency. They fixed all of my problems and internet is working very well. The service isn't as good as home, but works great for our camping needs.

Sandra was very helpful and although she had to keep us on hold for a very long time, I understand now how much work she was doing in the background to better connect us to the service. She got back to us, explained what happened and walked us through reconnecting to the service.

Russell was awesome and very polite. He was patient and kind helping to walk me through the process to get connected. I really appreciated him.

Another storm knocks out power and service but they were quick to respond and repair !

Russell was very knowledgeable, patient and persistent in getting my problem solved! He deserves a promotion and a raise! He puts the service back in customer service!