TengoInternet Reviews 

GREAT CUSTOMER SERVICE today. It’s alway a plus for when a live person is helpful when called

I called in because I had no Internet and I was unable to determine it back up myself so I called for help. I was told that there was indeed a problem and the company was working on it. "Escalation ticket" was the term used. I have no idea what that means. For future reference please use plain words that are understandable. I am pleased that Tengo internet communicated with me by email in regards to the Internet failure. I have never gotten an email before when I called in about a problem. It lets me know you are working on the issue and progress being made. Will you please email me when the problem is resolved. Thank you.

The guy that helped me was patient, knowledgeable and committed. We continued with me until both tv’s were connected and it was quite tedious.

The agent was very knowledgeable, patient, and professional.

Russell didn't rush me. He helped me through the Roku hookup and he was obviously well acquainted with the system. Thanks Russell

Service has been very good no complaints

I called to follow up and a job that I had applied for and as extremely satisfied with the service Ashlee provided. They were prompt, polite, and made sure the information was forwarded to the correct person. It was the Gold Standard for Customer Service.

Juan was courteous and efficient

The AI was actually very good and when it realized it couldn't help me it immediately connected me to a human. He was excellent.

Sammy was very patient and very professional. He walked us thru step by step. Thank you for the extra customer service.

We were having “a time” trying to use the internet in our RV on our trip to Florida. We got connected to “Sandra”with Tengo. She was AMAZING and extremely patient with us explaining all we needed to make our streaming flawless. She helped us with every issue we had and solved each issue! 5star experience!

I want to give **SANDRA MACIAS** a HUGE rave! She was absolutely amazing while helping me set up Tango for an elderly guest who was unable to do it himself. She never once rushed me or seemed frustrated, even though the process took about an hour. The guest’s TVs weren’t even set up yet, and she was incredibly patient and willing to wait while we worked through everything.

I work in management, and when you find someone with this level of patience, professionalism, and kindness, you hold on to them. Sandra truly went above and beyond to help us and made a stressful situation so much easier.

I would also like to note that the elderly guest had called earlier and unfortunately spoke with a gentleman who was very unpleasant to him. I’m so glad that when we called back, we were connected with Sandra. Her attitude and willingness to help completely turned the experience around for the guest.

Sandra is a great example of excellent customer service, and she deserves to be recognized!

I received help from a virtual assistant. It was okay. I was able to accomplish the connection at our RV park. I would MUCH prefer a REAL PERSON!

The tech guy was fast, smart, professional, was in the USA and I could understand his English. He solved the problem quickly and didnt waste my time or make me regret asking for help. He stayed on the call until the problem was resolved.

Every month there seems to be an outage especially during prime time. No credits are ever given fir down time. And a hastle to have to go thru the set up after every outage

You were very helpful and resolved our issues completely!!!

Russell was very patient with me and listened to all the problems I was having with my MAC and iPhone. After working on the issue step by step with me and working on the equipment connection, we were able to resolve it. He gave me a work around in case I have problems in the future. I was very reluctant to call and waited for weeks but I am glad I finally did.

Simple, easy, fast, efficient

Juan did an excellent job taking care of our original issues, but then offered to fix it so it would not be happening every week. Very easy to work with and explained things very well.