UPDATED since last review. After a quick email exchange the items were sent again and arrived, quickly. So happy with the quality of the posters, definitely pleased with my purchase. Thanks again... Toon meer
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Lees wat reviewers zeggen
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Toon meer
Bedrijf heeft geantwoord
Poster did not arrive!!!!!! Tried to contact customer services and Iv had no reply on 10 days
Everything about my experience with The Gig was top notch. The quality, the service and the delivery. They went above and beyond and I will 100% use again. A real personal touch. Thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Contactgegevens
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Verenigd Koninkrijk
- hello@thatgig.co.uk
- www.thatgig.co.uk
3,9
Goed
110 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It's Decent...
Took me a long time to decide to purchase this item. ("Eminem Lose Yourself - Lyric Print from 8 Mile × 1")
I wasn't expecting handwritten lyrics obviously, just something more substantial than I received. Not sure how to explain that other that if I had picked this up in a store and looked at it I would not have made the purchase.
Having said that, the effort in shipping it overseas was outstanding, it was wrapped incredibly securely. There is a lot to be said for that...I'm certain that there are many people that would appreciate these items, it's just not for me.
13 oktober 2024
Review zonder uitnodiging
Antwoord van That Gig
Hello,
Thank you for taking the time to share your experience with us and for your recent purchase of the Eminem "Lose Yourself" Lyric Print.
We understand that purchasing online can sometimes lead to surprises, as you don’t have the same experience as seeing the item in person.
We do provide a detailed image of the print and a high percentage of customers note that they receive a product better than what was expected. We are sorry and it is unfortunate that this was not your experience.
While this particular style may not have been what you were looking for, we’re grateful for your support and your recognition of the quality and effort behind our service. If you have any further feedback or would like assistance with a future purchase, our team is always here to help.
Kind regards,
Chris
The image of the A4 print on my order…
The image of the A4 print on my order appears MUCH larger than what arrived. Disappointed you weren’t clearer about what I paid $26 for (15 print, 11 shipping).
7 oktober 2024
Antwoord van That Gig
Hello Scott,
Thank you for your recent purchase with us.
We sincerely apologize for any confusion regarding the size of the print you received. We aim to be as clear and transparent as possible in our product descriptions and images to set accurate expectations for all customers.
To clarify, the sizes A4 and A3 are standard dimensions commonly used in the UK and Europe. As your order was placed from the US, we understand these sizes might not be as familiar. For reference:
A4 measures approximately 8.3 x 11.7 inches.
A3 measures approximately 11.7 x 16.5 inches.
In addition to the product cost, international shipping comprises a significant portion of the overall price, as it includes secure packaging and tracked delivery to ensure your order arrives safely from overseas.
We truly value your feedback and will consider how we can improve our communication regarding sizing and costs, particularly for our international customers. If you have any further concerns or questions, please don't hesitate to contact our support team. We’re here to help.
Kind regards,
Chris
It is an ok product
It is an ok product. Slightly loose in the frame so probably just needs an extra layer of cardboard behind the print.
7 oktober 2024
Antwoord van That Gig
Hello,
Thank you for sharing your feedback with us!
We’re glad to hear you’re overall pleased with the product, but we’re sorry to hear about the slight looseness in the frame. We truly appreciate your suggestion of adding an extra layer of cardboard—it’s a great idea and something we’ll definitely look into to enhance the quality of our framing process going forward.
Your input is invaluable in helping us improve, so thank you for taking the time to share it. If there’s anything else we can do to make your experience even better, we’d love to hear from you!
Kind regards,
Chris
Helpful
Great help from the team when I made an address error. They fixed it and received my item quickly.
15 september 2024
Antwoord van That Gig
Thank your for your kind words Jessica! It was a pleasure making your BLINK-182 mug. Please keep a look out for a special discount code in your email that will be valid for up to Christmas. We hope to have you back as a customer soon 😊
I ordered and paid for a mug and did…
I ordered and paid for a mug and did not receive. I sent email and they indicated a mug is being sent. Well done mates!
20 september 2024
Antwoord van That Gig
Hi Chris, we had already responded to your email saying how we have re-sent the mug which you replied "thats great, thank you" So we are not sure why you have left a 1 star review. Mistakes happen we have immediately rectified the issue, sent a new mug and said we will provide a hefty discount for any future orders.
Antwoord van That Gig
Hi Kim,
Glad your loving your Taylor Swift Setlist Poster! As a massive thank you for your kind words! Keep an eye on your emails we are going to send you a special something.
On behalf of us all at "That Gig" we hope to see you again soon.
That Gig
www.thatgig.co.uk
Super fast delivery
Super fast delivery! I got these within 3 days of ordering and these setlists look amazing in my office! Will 100% be using these guys again .
19 augustus 2024
Antwoord van That Gig
Thank you for your kind words! We do aim to please and you the customer is and always will be our main focus. We hope to have you back as a customer soon.
That Gig
www.thatgig.co.uk
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