The Aromatherapy Shop Ltd Reviews 

I would give no stars if possible.
Refused to refund me for items I did not receive and then ignored my further emails. There is NO customer service at this company. AVOID LIKE THE PLAGUE!

I placed an order with this company on 7th November which was acknowledged. On 11th November I logged on to see when the items would be dispatched only to find the order "on hold". I have emailed them twice, I have left a voicemail (the line is constantly engaged) and still no one has the courtesy of a reply or call. I now want to cancel the order but without anyone to speak to - how can I do this.

I have ordered from them in the past and their products are good, however with what has happened this time, I doubt I will order again. What a pity.

Update - I finally had a snotty reply from the company, came in 1 hour ago. Date today is 21st March 2024. Review left November 2019. Nothing more to say.

Update 25/10/18
Much to my surprise, I got an email from this shop telling me I had been right about the points system not working! They also restored the outstanding points they had taken away. I have therefore put up their stars from one to four. It takes quite a lot to admit you were wrong about something then put it right. I will now be using them in the future because I always liked their products.

In the past, I have used this company a lot. I have also left good reviews on ebay. Their products are quite good and reasonably priced.
However, a company only shows its true colours when something goes wrong.
The company has a reward points system, and they used to give you discount off your order automatically. Then they changed their website. I placed an order, had points to redeem, but the checkout had nowhere to apply the points. I emailed them and they said "you should be able to".
So I lost those points. Then a few months later I wanted to place another order. Again, nowhere to apply the points, which by now had mounted up considerably. I emailed them prior to placing the order and again the reply was "you should be able to apply the points". After another couple of emails, they said if I placed an order they would send me the discount money via paypal. I placed the order, and no money was forthcoming. I emailed again and they sent me the money, but with a fee deducted. As always their first response was denial "there was no fee it was a refund" and I had to send them a screenprint.
I then emailed them and said that I would not be placing any more orders until they got the website sorted out so I could get the points discounted on checkout. I got yet another denial, telling me "It is your choice. There is nothing wrong with the website"
No offer to try and sort this out. I sent another email telling them I was not computer illiterate and there was definitely no place to redeem the points online.
A day or so later, the owner had gone onto my account and swiped my remaining points off my account!!
I cannot believe such awful behaviour.