The Big Phone Store Reviews 

Antwoord van The Big Phone Store

Een uur geleden

Hi Saradanova,

Thanks for taking the time to leave us a review.

It's great to hear that everything went well and your new phone is amazing. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional, so they always meet your expectations.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

5 uur geleden

Hi Rachel,

Thank you for your review!

I'm really glad you found our website easy to use when choosing your phone. We aim to make it clear what you're getting for your money and present all your options clearly.

It's great to hear your 'new' Samsung S25 Ultra arrived quickly and safely and that everything transferred over without any issues. We put all our refurbished devices through extensive certified checks to make sure they're 100% functional, so you can get started right away.

Saving hundreds of pounds and being happy with your regenerated phone is exactly what we want to hear! We pride ourselves on providing high-quality refurbished devices that offer incredible value and are always ready for use.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

18 uur geleden

Hi Andy,

Thank you for your review. Glad your phone reached you in 4 working days, especially given your location.

It's great to hear the phone works well and you're happy with your purchase and service. We put all our refurbished devices through extensive certified checks to make sure they're 100% functional, which is why we guarantee every phone works perfectly.

Thanks for your honest feedback on the condition grading. I understand your perspective on 'Good' versus 'Fair' for your Pixel 8, especially with the original build quality. We grade purely on cosmetics, and it's great that the screen and lenses are scratch-free, which we always check thoroughly.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

19 uur geleden

Hi Rosemary,

Thank you for your review. It's great to hear you're very pleased with your phone. We work hard to provide high-quality refurbished devices that perform perfectly, and our team does extensive checks on every single one.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

5 uur geleden geüpdatet

Dear Pablito,

Thank you for your feedback. We're pleased to hear that you're happy with the phone, but we're genuinely sorry that your experience with our Customer Service team didn't leave you feeling the same way.

We've reviewed your correspondence and can see that our team responded to your emails promptly and did their best to assist you.

We're also sorry that our previous reply felt impersonal. That certainly wasn't our intention, and we do value the feedback we receive from our customers.

We appreciate you taking the time to share your experience and hope you're enjoying your phone.

Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

Een dag geleden

Hi there,

Thank you for your fantastic review! It's great to hear you love your new phone, especially its excellent condition and the price.

We work hard to make sure our refurbished phones are exactly as described and perform like new. We grade all our devices carefully so you know what to expect cosmetically, and our rigorous in-house testing ensures they are 100% functional. We believe in providing great value without ever cutting corners on quality.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

Een dag geleden

Hello Sparky,

Thank you for your excellent review. I'm really pleased to hear that your phone arrived exactly as described and works like new. We believe everyone deserves a great phone at a fair price.

We use the highest quality parts in our refurbishments and all devices undergo extensive checks to ensure they are 100% functional. This means you get a phone that performs perfectly.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Warm Wishes,
Cassandra The Big Phone Store Team

Antwoord van The Big Phone Store

Een dag geleden

Hi Michael,

Thank you for your fantastic review. I'm really glad to hear you had such a great experience with us and love your iPhone 15 Pro. It's wonderful that Sarah could help you through everything. Our team handles all customer service in-house, so you always speak directly to someone knowledgeable.

You have discovered one of the industry's best-kept secrets. While we may not be a household name, we proudly have one of the highest customer satisfaction rates and product standards, all backed up by our amazing customer support team.

We pride ourselves on providing high-quality refurbished phones that work perfectly. Every device undergoes extensive testing in our UK lab to ensure it’s 100% functional.

We are truly grateful for recommendations. It is one of the best compliments we can get, and it helps us grow.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

Een dag geleden geüpdatet

Dear John,

We’re really sorry to hear that your parcel was not left in the porch as expected. We completely understand your concerns, especially as the phone is a birthday present for your daughter.

Although deliveries are handled by Royal Mail, we appreciate that the delivery experience is an important part of ordering from us, and we're sorry that this fell short of your expectations.

Your parcel should have been left in a safe and suitable location, and we understand how frustrating it must have been to find it left outside.

We sincerely apologise for the inconvenience caused and we do hope your daughter enjoys her birthday present and that you're happy with the phone itself.

Kind regards,
Customer Relations Team
The BIG Phone Store

Antwoord van The Big Phone Store

3 dagen geleden

Hi Mika,

Thanks for your review. I'm really pleased to hear you're happy with your order. It's great that the phone's condition is excellent, that it works perfectly for you, and that it arrived safely.

We put all our refurbished devices through extensive certified checks to make sure they are 100% functional before they reach you. We also take great care in grading our devices accurately, so it's good to know the excellent condition met your expectations. Our secure packaging is designed to get your new phone to you safely.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

3 dagen geleden

Hi Kay,

Thank you for taking the time to leave such a detailed review! We really appreciate it when customers like you, who usually don't leave reviews, share their positive experiences.

It's fantastic to hear that your refurbished Google Pixel Pro in "Very Good" condition arrived so quickly – getting devices into your hands fast is something we aim for. We're also glad the cosmetic condition exceeded your expectations, and that you're happy with over 90% battery health. We guarantee a minimum of 85% battery health with all our refurbished devices, so getting even more is a bonus!

We are especially pleased that this is your second purchase with us and that you've noticed the difference compared to other sellers. We handle all refurbishment and customer service in-house to ensure high standards, and it sounds like Sarah's speedy communication made a real difference.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

3 dagen geleden

Hello SZT,

Thanks for your review. It's great to hear that you had no issues with the phone and found our quality better than other sellers. We work hard to ensure every device is 100% functional through extensive certified checks.

We understand our prices might not always be the lowest. This is because we refuse to cut corners on quality. We use the highest possible quality parts in our refurbishments and conduct all testing in-house, which means we can guarantee a reliable phone.

We appreciate you mentioning you'll be buying again if you see a sale. Keep an eye out for offers!

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

3 dagen geleden

Hello Christine,

Thank you for your fantastic review! It's great to hear you experienced our excellent service and that there was always someone available to help.

We pride ourselves on offering real, human customer support. Our entire customer service team is in-house here in the UK, so you can always speak to a person directly. We think that's important for building trust and sorting out any queries quickly.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Antwoord van The Big Phone Store

4 dagen geleden

Hi there,

Thanks for your review. It's great to hear that everything went smoothly for you and that your phone arrived in such great condition.

We put a lot of effort into making sure our refurbished devices meet high standards. We grade them purely on cosmetic condition, from 'Like New' to 'Good', but all are fully functional.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Alan, Customer Service
The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Rachel,

Thanks so much for your excellent review!

It’s fantastic to hear you had excellent service from start to finish. We handle all our customer service in-house to make sure you always get the best support. And I’m really glad you think your phone is great too! We put all our refurbished devices through extensive certified checks to ensure they are 100% functional, so it's good to know yours is performing well.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi ElizaDoolittle,

Thank you for your fantastic review!

I'm glad your phone arrived quickly. We aim to get orders out fast, with standard delivery usually next working day. It's great to hear your phone is in excellent condition and shows no sign of being refurbished. We use the highest quality parts in our refurbishments and put all our refurbished devices through extensive certified checks to ensure they are 100% functional. We also pride ourselves on clear, honest cosmetic grading.

And it's brilliant that the camera is excellent!

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Best Regards,
Elizabeth The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Mr Richard Noble,

Thank you for your review.

I'm glad you had an excellent experience with your trade-in. It's great to hear we paid you promptly and that the amount matched your order. We are proud to pay the full quoted price on the day we receive and process your device, as long as the description is honest. We designed our system to avoid nasty surprises and guarantee your price upfront.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Teri,

Thank you for your review.

I'm glad to hear that our response and delivery were straightforward and speedy for you. We work hard to get orders placed before 3:30 p.m. on weekdays dispatched the same day, with standard delivery usually next working day, so your new phone arrives quickly.

It's also great that your refurbished phone has not disappointed you so far, and that the scuffs around the edges were exactly as described. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional, and our grading is purely cosmetic, designed to be honest and accurate.

I'm especially pleased that the changeover of your SIM and data was relatively painless for you. We understand that this can sometimes feel tricky, so it's a real relief when it goes smoothly!

I'm sorry to hear that the charging seems a bit erratic. Please don't hesitate to get in touch with our customer service team if you continue to have issues with this. We are here to help.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Kind Regards,
Ben The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Daniel,

Thank you for taking the time to share such a comprehensive review.

It's great to hear you did your homework and found us to be the best choice, especially regarding our battery health guarantee. We truly believe everyone should have great battery performance, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices, and offer the brand new battery upgrade option at cost price.

I'm also glad your iPhone 14 Plus arrived quickly and that its condition was exactly as described. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional and accurately graded, as honesty in grading is important to us.

And it's brilliant to hear you experienced our prompt, personal customer service – Sarah will be thrilled with your shout-out! We pride ourselves on having real people available to help, not just canned responses.

We're really happy you're pleased with your purchase and would buy from us again. That's the best compliment we can get.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Antwoord van The Big Phone Store

4 dagen geleden

Hi Craig,

Thanks for your review.

It's great to hear your phone turned up in great condition, even though you accidentally ordered a 'Good' grade. We’re really focused on making sure all our refurbished devices are 100% functional, and our grades just reflect cosmetic condition.

I’m also really pleased to hear about the fast delivery and that you're so happy with our service.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team